Geraldile Alonso
Whittier,CA
Summary
Detail-oriented Quality Certified Clerk with extensive experience in quality control and customer service. Skilled in document verification, order fulfillment, and inventory management. Trained new clerks while ensuring compliance with ISO standards to enhance accuracy and efficiency. Proven ability to prioritize tasks and support organizational goals through effective problem-solving.
Overview
1
1
Language
23
23
years of professional experience
Work History
Quality Certified Clerk
Superior Spring Company
Anaheim, California
01.2020 - Current
- Managed inventory records using company-specific software and systems.
- Verified accuracy of all paperwork prior to submission for processing.
- Analyzed product specifications to ensure compliance with industry standards.
- Reviewed customer requirements to ensure accuracy of product specifications.
- Maintained database of current and future product specifications.
- Generated cost estimates for manufacturing processes based on given specs.
- Collaborated with team members to ensure timely order fulfillment.
- Answered phones in a courteous manner while providing excellent customer service.
- Handled customer inquiries and provided information about products and services.
- Assisted customers with inquiries and complaints in a professional manner.
- Participated in training new clerks on company procedures and systems.
- Processed customer orders in ERP systems for distribution employer.
- Verified pricing, item codes, and shipping details for order accuracy.
- Communicated order status updates with customers and internal teams.
- Entered purchase orders, invoices, and account records in company systems.
- Maintained organized order files and customer documentation for employer records.
- Supported daily order flow through timely data entry and follow-up.
- Answered customer account inquiries and provided resolution.
- Trained new employees on how to use the order entry software correctly.
Direct Support Professional
Community Housing Options Integrated Comm
Arcadia, California
07.2018 - 12.2019
- Assisted residents with daily living tasks in community housing settings.
- Followed behavior support plans and de-escalation steps.
- Prepared meals and kept living spaces safe and clean.
- Drove residents to appointments, activities, and community outings.
- Monitored individuals' behaviors, documented observations, reported any changes or concerns to supervisor.
- Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.
- Assisted individuals in learning and developing new skills.
- Reported changes in client condition to administrators, facilitating nursing intervention.
Dock Leader
Alpha Comm Enterprises, LLC
Lawrenceville, Georgia
01.2013 - 10.2016
- Led dock operations for Alpha Comm Enterprises, LLC, coordinating daily shipping and receiving.
- Directed loading and unloading activities for inbound and outbound freight.
- Inspected shipments for damage, shortages, and paperwork accuracy.
- Scheduled dock assignments and organized trailer movement across the facility.
- Operated pallet jack, forklift and hand truck to unload shipments and move merchandise in warehouse.
- Conducted regular maintenance checks on dock equipment and machinery as well as emergency repairs when needed.
- Assisted with order entry and processing of incoming orders.
- Processed orders and ensured accuracy of order entry into system.
- Utilized software programs such as SAP Business One and Microsoft Excel for order entry purposes.
Waitress
Casa Martinez
Whittier, CA
03.2004 - 12.2012
- Presented menus and described daily specials using Casa Martinez menu knowledge.
- Took food and beverage orders accurately and relayed requests to kitchen staff.
- Processed guest payments and balanced checks using restaurant point-of-sale system.
- Developed positive relationships with regular customers through friendly conversation.
- Took orders for food and drinks and delivered them to guests.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Maintained a clean work station by restocking supplies, wiping down counters.
- Checked back with customers throughout meal service to ensure satisfaction.
- Answered questions about menu items, ingredients, and pricing.
- Performed basic math calculations when computing bills for customers' meals.
Education
High School Diploma -
Pioneer High School
Whittier06-2005
Skills
- Regulatory compliance
- Quality control
- Document verification
- Inventory management
- Inventory control
- Order fulfillment
- Data analysis
- Materials specification
- Problem-solving
- Time management
- Customer service
Languages
Spanish
Professional
Timeline
Quality Certified Clerk
Superior Spring Company
01.2020 - Current
Direct Support Professional
Community Housing Options Integrated Comm
07.2018 - 12.2019
Dock Leader
Alpha Comm Enterprises, LLC
01.2013 - 10.2016
Waitress
Casa Martinez
03.2004 - 12.2012
High School Diploma -
Pioneer High School