Summary
Overview
Work History
Education
Skills
Languages
Timeline
Geraldin Varona Robles

Geraldin Varona Robles

Gastonia,NC

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

17
17
years of professional experience

Work History

Managing Director

Subliarte Varona, C.A.
Caracas, Dtto. Capital
11.2021 - 02.2023
  • Documented processes and drafted SOPs to comply with regulations and company policies.
  • Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
  • Monitored office workflow and administrative processes to keep operations running smoothly.
  • Led change and transformation across business areas to deliver benefits and align company resources.

Executive Customer Representative

Teleperformer Peru, S.A.C.
Lima, Peru
01.2021 - 09.2021
  • Listened to customers' questions and concerns to provide answers or responses.
  • Provided excellent customer service by efficiently resolving issues and responding to inquiries.
  • Responded to customer requests for products, services, and company information.
  • Answered constant flow of customer calls with minimal wait times.
  • Updated account information to maintain customer records.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Administrative Assistant

Villafuerte Villafuerte, S.A.C
Lima, Peru
03.2018 - 12.2020
  • Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
  • Collected and maintained file of receipts to coordinate expense report submission.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Purchasing inventory while managing financial resources to keep within budget or below, in order to get the most profits.
  • Took care of in-store customer, providing assessments and quotations.

Technical Analyst

SENIAT
Caracas, Venezuela
09.2016 - 02.2018
  • Analyzed applications for tax refunds related to customs taxes to ensure compliance with regulations and guidelines.
  • Conducted research on tax laws and regulations to ensure accurate and up-to-date information.
  • Collaborated with other team members to identify and resolve discrepancies in tax returns.
  • Reviewed tax returns for accuracy and completeness, including identifying errors and missing information.
  • Maintained accurate records of tax refunds and related documents.
  • Prepared reports and presentations on tax refunds for management.
  • Assisted in developing and implementing new processes and procedures for tax refund analysis.

Cashier

Juan Bimba C.A.
Caracas, Venezuela
07.2006 - 12.2009
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Learned duties for various positions and provided backup at key times.

Education

Bachelor of Science - International Business

National School of Administration And Internal Rev, Caracas, Venezuela
05.2016

Skills

  • Data Entry
  • Adobe Illustrator
  • Excel Spreadsheets
  • Customer Service
  • Microsoft Office
  • Social Media Platforms

Languages

Spanish
Native or Bilingual
English
Full Professional

Timeline

Managing Director - Subliarte Varona, C.A.
11.2021 - 02.2023
Executive Customer Representative - Teleperformer Peru, S.A.C.
01.2021 - 09.2021
Administrative Assistant - Villafuerte Villafuerte, S.A.C
03.2018 - 12.2020
Technical Analyst - SENIAT
09.2016 - 02.2018
Cashier - Juan Bimba C.A.
07.2006 - 12.2009
National School of Administration And Internal Rev - Bachelor of Science, International Business

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Geraldin Varona Robles