Geraldine Cortez Reyes
Queens,United States
Summary
Detail-oriented and dependable professional with over nine years of experience in managing multiple priorities within dynamic retail environments. Proven ability to adapt to challenges and embrace additional responsibilities to achieve team objectives. Committed to leveraging extensive training and hands-on experience to tackle new professional opportunities and drive success. A proactive approach ensures readiness to contribute positively in any team setting.
Overview
10
10
years of professional experience
Work History
Freelancer
Randstad
02.2026 - Current
- Assisted clients in selecting appropriate skincare routines.
- Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
- Contributed to event marketing, sales and brand promotion.
- Collaborated with management team to develop sales strategies and goals, aligning with company objectives.
- Kept record of daily sales and products that were out of stock.
- Conducted regular cleaning duties to maintain a hygienic workspace compliant with industry standards.
Beauty Advisor
Sephora
08.2022 - 02.2026
- Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.
- Addressed customer inquiries promptly and professionally, resolving issues efficiently while maintaining a courteous demeanor.
- Assisted with processing shipment, stocking, and merchandising new products in a visually appealing and organized displays for optimal sales promotions.
- Performed cash, card and gift card transactions on POS or MPOS to complete customer purchases.
- Actively promoted store events and promotions to encourage customer participation and drive sales growth.
- Collaborated with team members to get Beauty Insider sign-ups and MCIQ tools usage.
- Worked with higher management to collaboratively reach the store field objectives, and improve overall performance.
Sales Advisor
H&M Hennes & Mauritz
08.2016 - 04.2023
- Enthusiastically engage with over 50+ customers daily and assist them to increase sales.
- Used POS system to process sales, returns, exchanges, and gift card activations.
- Maintained display areas clean, organized and up-to-date of store sales.
- Train and develop new hires on company processes, product knowledge, customer service, and selling techniques.
- Encouraged customers to sign up to our loyalty rewards program.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Education
High School Diploma -
Manhattan Comprehensive Night And Day High School
New York, NYSkills
- Customer Service Oriented
- Cash Handling
- Strong Communication Skills
- Teamwork
- Flexibility and Adaptability
- Organization and Multitasking
- Detailed Oriented
- Self-Motivated
- Reliable and Responsible
- Loyalty program management
- Beauty product knowledge
Timeline
Freelancer
Randstad
02.2026 - Current
Beauty Advisor
Sephora
08.2022 - 02.2026
Sales Advisor
H&M Hennes & Mauritz
08.2016 - 04.2023
High School Diploma -
Manhattan Comprehensive Night And Day High School