Lucia Loor
Miami,FL
Summary
In the realm of customer service excellence, where every interaction is a chance to make a lasting impression, there exists a true champion - a Dedicated Customer Service Representative with an illustrious three-year journey of elevating service support to unprecedented heights. Armed with unwavering commitment, this professional has meticulously catered to the diverse needs of both American and Canadian markets, transcending geographical boundaries with impeccable finesse. But it's not just experience; it's a proven track record that speaks volumes. With a penchant for efficiency, this stellar performer has orchestrated seamless office operations, turning chaos into orchestrated symphonies. Join us in unveiling the embodiment of customer service par excellence.
Overview
3
3
years of professional experience
Work History
Freelancer / Virtual Administrative Assistant
s
07.2021
- Schedule agendas and meetings, and respond to emails and calls
- Manage contact list database
- Create, and review presentations.
Customer Support Representative
Hatley
01.2016 - 01.2017
- Montreal-based gift and apparel retailer/wholesaler brand and assumed customer service support for online purchases
- Addressed customers' inquiries via phone, e-mail, and social media
- Processed and followed up on product exchange requests
- Archived customer satisfaction by 95% by advising best products and promotions
- Properly direct customers' complaints and find out a best-case solution.
Digital Customer Care Agent
Gemmar Systems International, Now ACCEO Solutions Inc
01.2014 - 01.2015
- Collected customer feedback and generated site modifications exceeding customers’ satisfaction
- Channeled customer service inquiries with technical department support
- Maintained weekly technical reports
- Developed effective relationships with all required departments to channel customers' issues.
Education
Management Diploma - Business Management
McGill University
05.2012
Skills
- CRM system
- Shopify and Magento Admin Module
- Database Management
- Customer Service Oriented
Languages
Spanish
Native or Bilingual
English
Full Professional
French
Professional Working
Timeline
Freelancer / Virtual Administrative Assistant
s
07.2021
Customer Support Representative
Hatley
01.2016 - 01.2017
Digital Customer Care Agent
Gemmar Systems International, Now ACCEO Solutions Inc
01.2014 - 01.2015
Management Diploma - Business Management
McGill University
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