Geraldine Guanzon
Federal Way,WA
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
Work History
Soft Line
Sears
10.2017 - Current
- Provides the highest degree of Member service by making the Member the first priority
- Stopping other merchandising tasks in order to assist members
- Greet every Member who enters the zone to begin the Member First Engagement process of greet, discover, solve and close
- Demonstrate the right behaviors in the selling process and takes ownership for identifying needs and recommending appropriate solutions
- Complete Member transactions accurately and effeicently7 using POS and online systems, including sales, returns and exchanges in accordance with authorized process
- Maintains on-going knowledge of applicable National ( presentation standards, store merchandise, integrated retail, SYW and operational processes.
Cage Cashier
Emerald Queen Casino
Tacoma, WA
06.2018 - 04.2024
- Greeted customers and answered inquiries regarding services.
- Processed payments for chips, tokens, and cash transactions.
- Balanced currency, coin and voucher inventories regularly throughout shift.
- Issued change funds for table games employees during their shifts.
- Prepared bank deposits according to company policies and procedures.
- Resolved customer complaints regarding transactions in a professional manner.
- Followed strict security protocols when handling large sums of money.
Bartender
Gold Creek Salmon Bake
07.2017 - 09.2017
- Greet customers and present beverage listings
- Make recommendations and answer all related inquires
- Record drink orders accurately into register system
- Respond promptly to requests from customers in a polite and professional fashion
- Process transactions using the POS system
- Process customer payments
- Monitor inventory
- Order and restock bar inventory.
Cashier
Burgerfi
04.2017 - 06.2017
- Execute the restaurant’s highest standards of hospitality cleanliness and operational execution
- Serve our guests a high-quality products in a timely manner
- Demonstrate knowledge of the Burgerfi brand and menu
- Communicate clearly and professionally with managers team members and guests.
Sales Representative
Brown Jug
06.2016 - 01.2017
- Provide sensational customer service
- Maximize product sales by telling customers about products and suggestion of use
- Actively suggestive sell products through education and recommendations
- Build consumer loyalty and trust
- Assure that all stock is maintained at the appropriate level by restocking cases and shelves as listed by Corporates standards
- Enforce age identification checks on purchase of alcoholic beverages, as well denies services to underage or intoxicated customers
- Receives and verifies shipments, inspects and documents freight, damages, determines stocking needs.
Host
Denny’s Restaurant
04.2017 - 06.2016
- Greet guests in a warm, friendly, smiling manner
- Suggesting new menu items from our limited time offering
- Receiving payment and making correct change
- Assisting with beverages like bold, signature or flavored coffees
- Cleaning, completing side work, and organizing supplies as needed
- Willingly assisting other team members without being asked
- Determines special needs, e.g., high chairs, special menus
- Collect payment from customers immediately, in accordance with established cash handling procedures, inquiries about food/service satisfaction and handles customer complaints/suggestions appropriately
- Seats customers at tables/booths appropriate for their needs and those of the restraint, and introduces feature of the day
- Keeps hostess area stocked and clean, e.g., to-go items and bakery products
- Handles incoming telephone calls immediately, and takes to go orders as appropriate.
Cashier/Host
Buffalo Wild Wings
11.2015 - 03.2016
- Greet customers with a great first impression
- Manage customers’ needs whether it be a take-out order, seat each party to rotation of servers
- Operate cash register, handle cash/credit cards
- Help guests enjoy their time with us and invite them back for another visit
- Answered multi-line phone lines, took food orders for take out
- Maintained schedule on chores to maintain a clean kept area
- Updated monthly calendar of events, menu upkeep
- Sauces, cups, utensils.
Hostess/Cashier
Emerald Queen Casino
- Provide excellent customer service skills and seek to enhance the guests experience
- Provide prompt, courteous, friendly and professional service during their time in the restraint, work closely with the wait staff to maintain an organize account of customers coming in and out of the restraint and keep track of which tables are available or need to be cleaned.
Education
Perusing Associate’s in Legal Administrative Assistant -
Green River Community College
Cook Inlet Tribal Council, Inc.
Skills
- Stress management techniques
- Conflict resolution techniques
- Problem-solving abilities
- Organizational Skills
- Multitasking
- Time Management
- Performance Optimization
Timeline
Cage Cashier
Emerald Queen Casino
06.2018 - 04.2024
Soft Line
Sears
10.2017 - Current
Bartender
Gold Creek Salmon Bake
07.2017 - 09.2017
Cashier
Burgerfi
04.2017 - 06.2017
Host
Denny’s Restaurant
04.2017 - 06.2016
Sales Representative
Brown Jug
06.2016 - 01.2017
Cashier/Host
Buffalo Wild Wings
11.2015 - 03.2016
Hostess/Cashier
Emerald Queen Casino
Perusing Associate’s in Legal Administrative Assistant -
Green River Community College
Cook Inlet Tribal Council, Inc.
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