Geraldine McDonald
Chelan,WA
Summary
Motivated,dependable,and flexible professional seeking employment in the customer service industry. Experience working with the casino gaming industry and customer relations. Fast learner, great team player and very committed to success. Great at working under pressure and with strict timelines. Attention to detail and very organized.
Overview
23
23
years of professional experience
Work History
Table Games Dealer,Poker/Dual Rate Supervisor
12 Tribes Lake Chelan Casino
02.1999 - 06.2022
Table Games Dealer
Spokane Tribe Casino
08.2018 - 01.2019
Customer Service Agent
Alorica
Spokane , WA
09.2017 - 05.2018
Cashier
Spoko Fuel
Spokane, WA
06.2017 - 08.2017
Table Games Dealer/Dual Rate Supervisor
12 Tribes Resort and Casino
Omak, WA
06.2015 - 02.2016
Utility Clean Up/ DryEnd Feeder
Omak Wood Products
Omak, WA
11.2014 - 04.2015
Cashier
Walmart
Omak, WA
07.2014 - 11.2014
Table Games Dealer
Spirit Mountain Casino
Grand Ronde, OR
09.2009 - 08.2012
Education
GED -
Wenatchee Valley College/Omak Wa
01.1999
Completed Blackjack,Roulette&Texas Hold'Em Classes
12 Tribes Lake Chelan Casino
1999/2008 Skills
- Customer Relations- Handled claims for customer accounts for Flexible Spending and Health Saving Accounts Followed all guidelines and confidentiality protocols Dealt with customer disputes and helped resolve issues Worked with various POS systemsWorked on casino floor with multiple table games,engaging and interacting with customers
- Supervisory- Followed guidelines and regulations of the Gaming Commission Oversaw 15 other employees and track their daily total and dollar amounts Tracked individuals on the gaming floor to watch for any indiscretions or inconsistencies Responsible for Opening and Closing 0f the table games
Timeline
Table Games Dealer
Spokane Tribe Casino
08.2018 - 01.2019
Customer Service Agent
Alorica
09.2017 - 05.2018
Cashier
Spoko Fuel
06.2017 - 08.2017
Table Games Dealer/Dual Rate Supervisor
12 Tribes Resort and Casino
06.2015 - 02.2016
Utility Clean Up/ DryEnd Feeder
Omak Wood Products
11.2014 - 04.2015
Cashier
Walmart
07.2014 - 11.2014
Table Games Dealer
Spirit Mountain Casino
09.2009 - 08.2012
Table Games Dealer,Poker/Dual Rate Supervisor
12 Tribes Lake Chelan Casino
02.1999 - 06.2022
GED -
Wenatchee Valley College/Omak Wa
Completed Blackjack,Roulette&Texas Hold'Em Classes
12 Tribes Lake Chelan Casino
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