Geraldine onsana
CRETE,IL
Summary
Dynamic healthcare consultant recognized for strategic planning and adaptability. Expertise in managing operational processes and fostering teamwork, delivering measurable improvements that align with client goals.
Overview
20
20
years of professional experience
Work History
Corporate Health Information Management Consultant
Aliya Healthcare
Skokie, IL
02.2023 - Current
- Analyzed healthcare operational processes to identify inefficiencies and recommend strategic improvements.
- Collaborated with cross-functional teams to develop comprehensive project plans aligned with client goals.
- Facilitated workshops with stakeholders to gather requirements and ensure alignment on project objectives.
- Directed point-of-care project management, overseeing ADR requests, Legal/ROI processes, credentialing, and vendor contracts to facilitate positive change and improved outcomes in healthcare facilities.
- Developed detailed reports synthesizing findings and recommendations for executive presentations and client discussions.
- Implemented process enhancements that increased workflow efficiency and reduced operational bottlenecks.
- Designed customized training programs to enhance employee skills and improve productivity levels.
- Helped develop proactive and successful business policies to meet changing demands.
- Broadened improvement initiatives, troubleshooting problems for corrective action.
- Facilitated collaboration among cross-functional teams to formulate comprehensive business plans and strategies.
- Negotiated terms with providers and vendors, resulting in sustainable agreements and strengthened partnerships.
- Evaluated current processes to develop improvement plans.
- Provided expert guidance on change management initiatives, leading to successful business transformations.
- Reviewed internal systems and organized training plans to address areas in need of improvement.
Medical Records
Manor Care / Promedica
Oak Lawn, IL
03.2006 - 02.2023
- Coordinated medical records requests to ensure timely access for healthcare providers.
- Implemented electronic health record systems, enhancing data accuracy and retrieval efficiency.
- Trained staff on compliance with healthcare regulations and best practices in records management.
- Analyzed workflow processes to identify areas for improvement and streamline operations.
- Collaborated with interdisciplinary teams to support patient care through accurate documentation practices.
- Oversaw quality assurance measures to maintain integrity of medical record documentation.
- Maintained accuracy, completeness, and security for medical records and health information.
- Processed medical records requests from outside providers according to facility, state, and federal law.
- Collaborated with healthcare providers to ensure accurate documentation of patient diagnoses and treatments.
- Supported quality assurance initiatives by regularly reviewing documentation practices and offering recommendations for improvement where needed.
- Coordinated with external agencies for accurate billing and insurance claims processing based on updated medical records.
- Implemented an efficient system for tracking release of information requests, reducing response times.
- Maintained strict adherence to HIPAA regulations, safeguarding patient confidentiality and privacy.
- Monitored compliance with state regulations governing medical record keeping practices regularly identifying areas requiring attention.
- Streamlined record retrieval processes for healthcare professionals, enhancing overall efficiency.
- Communicated effectively with staff, patients, and insurance companies by email and telephone.
- Conducted in-depth analysis and contributed to special project aimed at improving lawsuit and litigation procedures.
- Handled comprehensive processing of ADR requests, including documentation and follow-up actions.
Office and Billing Manager
Blackbird Behavioral Health
Chicago, IL
04.2018 - 03.2020
- Managed billing operations, ensuring accuracy and compliance with healthcare regulations.
- Streamlined invoicing processes, reducing billing discrepancies and improving cash flow.
- Led team in implementing electronic billing systems for enhanced efficiency and tracking.
- Developed training programs for staff on billing software and best practices.
- Analyzed billing data to identify trends and optimize revenue cycle management strategies.
- Managed monthly billing process to complete billings and returns to meet company revenue recognition policies.
- Reduced errors and discrepancies in invoicing by closely monitoring billing data and conducting regular audits.
- Streamlined billing process, significantly reducing errors and enhancing client satisfaction by implementing automated system for invoice generation.
- Oversaw migration of billing data to new software platform, minimizing downtime and maintaining continuous operations.
- Enhanced team productivity by redesigning workflow for billing operations, leading to smoother interdepartmental collaboration.
Education
Bachelor of Science - Health Information Management
DeVry University
Chicago, IL08-2019
Skills
- Project management
- Employee motivation
- Client support
- Strategy development
- Data analytics
- Operations management
- New technology integration
- Utilization reviews
- Risk assessment
- Teamwork and collaboration
- Analytical thinking
- Interpersonal skills
Timeline
Corporate Health Information Management Consultant
Aliya Healthcare
02.2023 - Current
Office and Billing Manager
Blackbird Behavioral Health
04.2018 - 03.2020
Medical Records
Manor Care / Promedica
03.2006 - 02.2023
Bachelor of Science - Health Information Management
DeVry University