GERALDINE TORRES

Daily Operations

• Supervise front-of-house activities (servers, bartenders, hosts)
• Ensure smooth service flow during shifts
• Open and close the venue properly (cash handling, setup, shutdown)
• Monitor cleanliness, organization, and overall presentation

Staff Management

• Train new employees on service standards and procedures
• Schedule shifts and manage attendance
• Delegate tasks and provide real-time direction during service
• Handle minor staff conflicts and performance issues

Customer Service

• Greet and interact with guests to ensure satisfaction
• Handle complaints professionally and resolve issues quickly
• Maintain a high standard of hospitality and guest experience

• Maintained secure cash drawers, promptly resolving discrepancies for accuracy.
• Upsold menu items to customers, driving up per sale revenues and maximizing profits.
• Developed new signature cocktails to support bar marketing brand and increase profits.
• Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.

• Collect money for drinks served.
• Check identification of customers to verify age requirements for purchase of alcohol.
• Clean glasses, utensils, and bar equipment.
• Balance cash receipts.
• Attempt to limit problems and liability related to customers' excessive drinking by taking steps such as persuading customers to stop drinking, or ordering taxis or other transportation for intoxicated patrons.
• Stock bar with beer, wine, liquor, and related supplies such as ice, glassware, napkins, or straws.
• Serve wine, and bottled or draft beer.
• Supervise the work of bar staff and other bartenders.
• Mix ingredients, such as liquor, soda, water, sugar, and bitters, to prepare cocktails and other drinks.

• Managed day-to-day business operations, including accounting, finance, HR, marketing and public relations, recruiting coaching and training of new team members, scheduling, handling team member retention and terminations.
• Charted and executed marketing strategies to gain new clients.
• Assessed financial reports and statements regularly to update processes and operations for greater profitability.
• Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
• Crafted engaging sales copy and eye-catching graphics for inventive client presentations.
• Developed business plan, processes and procedures to provide superior service to customers.
• Assessed income and expenses and adapted plans to improve profit levels.
• Developed and nurtured lasting customer relationships by projecting professional corporate image and responding quickly to issues.