Geraldine Tovar
Lawrenceville,GA
Summary
Proven achiever with a strong background in clinical trials and patient care, notably at Neogenomics Laboratories. Excelled in interpreting oncology protocols and enhancing patient enrollment through effective communication and meticulous documentation. Skilled in Microsoft Office and Salesforce, demonstrating exceptional organizational abilities and patient relations. Achieved rapid promotion by meeting and exceeding project deadlines.
Overview
13
13
years of professional experience
Work History
Clinical Trials Liaison
Neogenomics Laboratories
02.2022 - 05.2024
- Learned and interpreted multiple sponsored oncology clinical trial protocols simultaneously, particularly inclusion/exclusion criteria
- Provided medical outreach to ordering and treating physicians about patients who may be potentially eligible for clinical trial enrollment or targeted therapies, for our rare biomarker alert program
- Successfully and simultaneously provided medical outreach for 12+ clinical trials and rare biomarker alert accounts along with their many patient matches alone
- Successfully meeting sponsor/company deadlines
- Ability to successfully work independently and effectively
- Accessed and interpreted patient medical reports, including pathology reports, for initial clinical trial eligibility determination utilizing APvX
- Assisted the company’s write back tool to build oncology registry obtained through screening patient pathology reports or medical outreach via phone calls or email.
- Determined clinical trial appropriateness to discuss with health care providers
- Communicated with healthcare provider offices via phone, email, and fax to determine appropriate clinical trial contact
- Maintained excellent documentation on all medical outreach activities using salesforce
- Met weekly, biweekly, monthly deadlines for oncology sponsors utilizing reports and excel files.
- Met with oncology clinical trial sponsors virtually weekly, biweekly, or monthly to provide feedback on medical outreach.
Clinical Trials Support Specialist
Neogenomics Laboratories
09.2021 - 02.2022
- Learned and interpreted multiple sponsored oncology clinical trial protocols simultaneously, particularly inclusion/exclusion criteria
- Provided medical outreach to ordering and treating physicians about patients who may be potentially eligible for clinical trial enrollment or targeted therapies, for our rare biomarker alert program
- Accessed and interpreted patient medical reports, including pathology reports, for initial clinical trial eligibility determination utilizing APvX
- Determined clinical trial appropriateness to discuss with health care providers
- Communicated with healthcare provider offices via phone, email, and fax to determine appropriate clinical trial contact
- Maintained excellent documentation on all medical outreach activities using salesforce
- Met weekly, biweekly, monthly deadlines for oncology sponsors utilizing reports and excel files.
- Met with oncology clinical trial sponsors virtually weekly, biweekly, or monthly to provide feedback on medical outreach.
- Promoted within less than a year to Clinical trials liaison
Medical Assistant
Ivy Falls Family Medicine
04.2019 - 06.2019
- Demonstrated excellent patient relations skills on the phone and in-person
- Positive attitude when greeting patients, engaged all patients in a genuine, and caring manner
- Assures privacy and confidentiality for each patient as required under HIPAA
- Processed patient referrals to specialty providers by preparing medical charts and records for referral patient visits and providing appropriate clinical information for referral
- Reviewed details and expectations about the referral with patients chart records
- Maintained ongoing tracking and appropriate documentation on referrals by recording all referrals into referral log book, transitioning to EHR documentation as available
- Assisted back office with administrative duties
- Ensure that referrals are addressed in a timely manner, prioritizing urgent items appropriately.
Treatment, Financial and Public Relations Coordinator
Raglin Orthodontics
10.2013 - 10.2016
- Scheduled patient appointments, maintaining accurate records and data
- Communicate with insurance companies, and pre-approving specific procedures
- Managed secretarial duties, including researching billing issues, scheduling appointments and verifying insurance coverage
- Reviewed each step of patient care and made proactive adjustments to avert issues
- Explained treatment choices to patients and helped determine best options
- Liaised with pharmaceutical representatives to schedule presentation appointments with physicians
- Acts as a resource for patients or providers who have questions or problems relating to referrals
- Track, evaluate, and share results of referral efforts
- Verify eligibility benefits
- Networking at conventions and attending panels
- Respond to requests for information from media outlets
- Evaluated advertising and promotional programs to ensure they align with the orthodontics office
- Partnered with Oral B to promote oral care during in-person visits
- Contact media newsletters such as local magazines for interviews, articles, and other forms of exposure
- Organizes and prioritizes a variety of tasks in an effective and timely manner, sets priorities and meets deadlines.
Contract Public Relations Specialist
Barboza General Contractors
08.2011 - 10.2013
- Coordinated scheduling and logistics as necessary
- Increase company services and awareness by introducing our company to new builders and general contractors in the metro Atlanta area
- Send out invoices and emails in a timely manner.
Education
Medical Assistant -
North Georgia Nursing Academy
04.2019
A.A. Nursing -
TCC - Nursing Program
05.2011
Skills
- Technical written and verbal communication skills
- Excellent telephone manners and etiquette
- Excellent people relations skills
- Microsoft Word, Excel, & PowerPoint, outlook, Salesforce, client portals
- Detail Oriented
- Strong Organizational Skills
- HIPAA compliance - Privacy laws, EHR
- Knowledge of medical terminology, infection control and patient referrals
Accomplishments
- Recognized for outstanding dedication to patient care.
- Recognized for going above and beyond the call of duty.
- Supervised team of 3 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Working alongside my teammate, we executed our monthly goal of patients by networking with different offices every week to achieve and maintain our monthly goal.
- Collaborated with the team of Gwinnett Magazine for best of Gwinnett, Mundo Hispanico Newspaper ad, and a local marketing company to send out flyers in the mail to attract new patients.
- Developed and implemented efficient and less costly ways of marketing, which led to us saving money and redirected it towards referral rewards for our top offices.
- Achieved efficient communication between companies by using salesforce for communicating, charting, and setting up luncheons between Doctors and their staff.
Personal Information
Title: Medical Assistant
Projects
Oral B Partnership, We partnered with Oral B representatives who joined our office networking luncheons in which we raised awareness of our dental office and our services. At the same time, they would present and display products to increase sales of Oral B products. School Programs, Our team developed campaigns that cultivated connections aligned with our values, increased public awareness of our office, and engaged patients' parents through school sponsorship. For example, our office supported local middle schools by helping their basketball teams buy their uniforms. As a result, the uniforms had our logo on the back of their shirts and other sponsors, which increased our new patient pool. Best of Gwinnett, We collaborated with the media outlets to encourage company and product coverage and promote office mission and values. For example, we worked with the marketing department of Gwinnett Magazine. They wanted our office to be a part of their annual contest, Best of Gwinnett. We coordinated and arranged with Gwinnett Magazine to interview and photographed Dr. Raglin. As a result of this media attention that was advertised in many cities we raised awareness of our office and our services.
Languages
Spanish
Native or Bilingual
Timeline
Clinical Trials Liaison
Neogenomics Laboratories
02.2022 - 05.2024
Clinical Trials Support Specialist
Neogenomics Laboratories
09.2021 - 02.2022
Medical Assistant
Ivy Falls Family Medicine
04.2019 - 06.2019
Treatment, Financial and Public Relations Coordinator
Raglin Orthodontics
10.2013 - 10.2016
Contract Public Relations Specialist
Barboza General Contractors
08.2011 - 10.2013
Medical Assistant -
North Georgia Nursing Academy
A.A. Nursing -
TCC - Nursing Program
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