Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Victoria Medina

Miami,FL

Summary

Clinical professional with comprehensive expertise in patient care coordination, relationship building, and healthcare services. Proven ability to foster strong team collaboration, ensuring seamless communication and patient satisfaction. Adept at navigating dynamic environments, responding effectively to changing needs, and consistently achieving impactful results. Strong skills in patient advocacy, healthcare administration, and multidisciplinary team integration. Reliable and flexible, known for maintaining high standards and delivering outcomes that exceed expectations.

Overview

13
13
years of professional experience

Work History

Clinical Liaison

Vets Choice Radiology-Remote
08.2023 - Current
  • Responded to and investigated complaints and concerns of patients.
  • Evaluated patient satisfaction and made suggestions for changes or improvements.
  • Educated health care professionals on ways to humanize patients' experiences.
  • Assisted in staff education and development by sharing clinical expertise in relevant areas such as wound care, respiratory therapy, or disease management.
  • Enriched patient experience by coordinating multidisciplinary team meetings to review individualized goals and progress updates regularly.
  • Cultivated productive relationships with referral sources, leading to increased admissions for the facility.
  • Collected data about patient care problems and prepared reports.
  • Served as a liaison between patients and their insurance providers, advocating for coverage of necessary treatments and services.
  • Streamlined the referral process for smoother patient transitions into post-acute care settings through meticulous documentation and timely communication.
  • Supported evidence-based practice implementation within clinical teams through ongoing research review and dissemination of current best practices.
  • Enhanced care coordination by collaborating with healthcare providers, patients, and families to develop comprehensive care plans.
  • Answered incoming calls, scheduled appointments and filed medical records.
  • Provided excellent customer service to patients and medical staff.
  • Engaged with patients to provide critical information.
  • Compiled and maintained patient medical records to keep information complete and up-to-date.
  • Delivered support to medical staff in completion of patient paperwork.
  • Organized patient records and database to facilitate information storage and retrieval.

Lead Veterinary Technician

Vetco Total Care-Miami, FL
07.2023 - Current
  • Managed adjoining veterinary supply shop that sold medications, animal food, and pet equipment.
  • Educated pet owners on preventative care measures such as vaccinations, dental care, nutrition management, parasite control strategies to improve pet health outcomes.
  • Developed comprehensive treatment plans for patients with various medical conditions, resulting in improved health outcomes.
  • Conducted diagnostic testing including blood draws, urinalysis tests, radiographs for accurate diagnosing of various medical conditions in animals.
  • Maintained detailed medical records for each patient, resulting in accurate diagnoses and effective treatment plans.
  • Fostered a positive work culture within the clinic by promoting open communication channels among staff members which resulted in increased job satisfaction.
  • Collaborated with veterinary team members to provide seamless continuity of care for all patients throughout their visits.
  • Contributed to clinic growth by participating in community events and promoting veterinary services through educational outreach initiatives.
  • Demonstrated strong leadership skills by overseeing daily clinic operations while delegating tasks appropriately to ensure smooth functioning of the practice.
  • Implemented thorough sanitation protocols to reduce the risk of infection and promote overall clinic hygiene standards.
  • Enhanced patient care by implementing efficient workflow processes and maintaining a clean, organized work environment.
  • Coordinated with external laboratories for prompt and accurate diagnostic test results, aiding veterinarians in determining the best course of treatment.
  • Continuously updated professional knowledge of advancements within veterinary medicine to provide optimal care for patients.
  • Assisted veterinarians with surgical procedures, ensuring accurate preparation of instruments, medication administration, and post-operative care.
  • Performed skilled nursing care tasks such as wound dressings changes or IV catheter placements under veterinarian supervision.
  • Streamlined inventory management processes to maintain optimal levels of medical supplies and equipment for daily clinic operations.
  • Provided exceptional customer service by greeting clients warmly, answering questions knowledgeably, and scheduling appointments efficiently.
  • Mentored junior veterinary technicians on best practices within the clinic environment while fostering teamwork among staff members.
  • Reduced patient stress by providing compassionate handling and creating a calm atmosphere during examinations and treatments.
  • Assisted veterinarians in emergency situations by providing timely and effective support, ultimately resulting in successful patient outcomes.
  • Improved client relationships by addressing concerns promptly, offering helpful advice, and ensuring clear communication between clients and the veterinary team.
  • Restrained animals to protect veterinarians from potential harm.
  • Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
  • Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.
  • Triaged incoming patients to determine treatment needs and urgency of care.
  • Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
  • Restocked surgical and office supplies to keep all necessary materials easily accessible.
  • Administered medications to animals in treatment and documented changes in condition.
  • Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
  • Recorded symptoms and documented medical observations to inform treatment decisions.
  • Performed radiograph testing to assist doctors in making informed diagnoses and determining best treatment plans.
  • Collected patient biopsies and blood samples for laboratory analysis.
  • Provided care for animals before surgeries, administering anesthetics as necessary for overall comfort and health.
  • Monitored vital signs of animals during surgical procedures and provided postoperative care.
  • Maintained detailed records of animal health care and diagnostic treatments.
  • Interacted with clients regarding animal health, questions and concerns, education on treatment protocol and general procedures.
  • Assisted in preparation and administration of anesthesia for surgical processes.
  • Administer medications, vaccines and treatments as instructed by veterinarian.
  • Assisted veterinarians with radiographs and ultrasounds.
  • Collected and prepared specimens for laboratory testing.
  • Obtained patient history from owners and performed physical examinations.
  • Filed daily progress records, surgery logs, x-ray logs, and routine records.
  • Administered prescribed injectable controlled substances, tranquilizers, sedatives and injectable or inhalant anesthetics.
  • Educated clients on nutrition, preventive health and other animal care.
  • Performed fecal examinations, urinalysis and bloodwork.
  • Administered oral or topical medications to boarding patients as specified by veterinarian in animal's medical record.
  • Performed dental cleanings using ultrasonic scaler.
  • Administered vaccinations to variety of animal species.
  • Trained and mentored other LVT staff.

Shift Supervisor/Exam Room Technician

Southeast Veterinary Neurology-Miami, FL
10.2021 - 07.2023
  • Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
  • Trained new technicians on standard operating procedures, ensuring consistency across the team.
  • Performed troubleshooting and diagnosis on malfunctioning equipment.
  • Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
  • Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
  • Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
  • Optimized system performance thorough testing and analysis.
  • Conducted root cause analyses for recurring technical issues, minimizing future disruptions.
  • Collected neurological histories of all types, accurately relayed history to attending neurologists.
  • Restrained for exam, provided clear line of communication between client and doctor's.
  • Handled client communications throughout the day between a busy schedule.
  • Able to triage rooms appropriately and ensure patients welfare was priority.
  • Excelled at maintaining positive client experiences.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.

Veterinary Shift Lead/Veterinary Technician Assistant

Banfield Pet Hospital-Miami, FL
10.2020 - 09.2021
  • Completed store opening and closing procedures and balanced tills.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and organized work environment, ensuring safety standards were met consistently.
  • Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
  • Trained and mentored new employees to maximize team performance.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Trained new employees on company policies, procedures, and best practices for optimal performance.
  • Helped store management meet standards of service and quality in daily operations.
  • Enhanced customer satisfaction through effective conflict resolution and prompt service.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Responded to and resolved customer questions and concerns.
  • Enforced company policies and regulations with employees.
  • Evaluated employee performance regularly, providing constructive feedback for growth opportunities within the team structure.
  • Mentored team members in professional development activities that ultimately led to promotions within the organization.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
  • Resolved conflicts between employees to maintain positive and productive work environments.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Frequently inspected production area to verify proper equipment operation.
  • Collaborated with the veterinary team in emergency situations, providing critical support to stabilize patients quickly and effectively.
  • Supported veterinary team with timely documentation of patient records, enabling accurate tracking of treatment plans and progress.
  • Promoted animal welfare through educating pet owners on proper nutrition, exercise, and grooming habits.
  • Enhanced clinic efficiency by maintaining clean and organized work areas, preparing instruments, and sterilizing equipment.
  • Managed inventory of medical supplies, ensuring adequate stock levels for uninterrupted patient care services.
  • Aided in dental cleanings for patients as part of preventative healthcare measures, promoting long-term oral health for pets under our care.
  • Educated caregivers and guardians on animal care, nutrition, medical conditions and disease management.
  • Contributed to successful surgeries by providing pre-and post-operative care for patients, ensuring a smooth recovery process.
  • Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
  • Maintained strict adherence to safety protocols when handling animals to minimize risk of injury or illness transmission between staff members or other patients.
  • Carefully clipped nails and trimmed hair around pads and paws, using gentle approach for anxious pets.
  • Assisted in training new Veterinary Technician Assistants to ensure they were properly prepared for their roles within the clinic, creating a cohesive team environment.
  • Maintained accurate pharmacy records and controlled drug, anesthesia and heartworm test logs.
  • Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.
  • Improved patient care by assisting veterinarians in administering treatments and medications.
  • Increased client satisfaction by promptly addressing concerns and answering questions regarding their pets'' health and wellbeing.
  • Supported the veterinarian during euthanasia procedures by comforting clients throughout the difficult process while demonstrating empathy toward their emotional needs.
  • Swabbed ears to remove wax and dirt, removing extra hair to allow air to circulate freely and avoid infection.
  • Provided care for animals before surgeries, administering anesthetics as necessary for overall comfort and health.
  • Streamlined communication between staff members by utilizing clinic software to efficiently share pertinent patient information among veterinary team members.
  • Assisted in diagnosing medical conditions by collecting samples for laboratory testing and performing routine diagnostic procedures.
  • Collected patient biopsies and blood samples for laboratory analysis.
  • Ensured proper restraint techniques were employed during examinations or procedures to protect both staff members and animals from harm.
  • Restocked surgical and office supplies to keep all necessary materials easily accessible.
  • Restrained animals to protect veterinarians from potential harm.
  • Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
  • Triaged incoming patients to determine treatment needs and urgency of care.
  • Kept detailed records of animal treatments and medications.
  • Assisted veterinarian during immunologic, medical, surgical, and diagnostic procedures.
  • Cleaned, sterilized and maintained surgical instruments and equipment.
  • Maintained clean and safe animal living areas.
  • Prepared animals for surgical procedures.
  • Educated clients on post-surgical care and nutrition.
  • Collected and processed samples for laboratory testing.
  • Administered injections, oral medications and topically applied medications prescribed by veterinarian.
  • Observed animals for signs of distress or illness.
  • Collected and prepared specimens and samples for outside laboratory analysis.
  • Restrained animals for examination and treatment.
  • Monitored laboratory animal behavior and health.
  • Monitored vital signs and provided nursing care for animals.
  • Assisted veterinarians with euthanasia of animals.

Veterinary Technician

Southland Animal Hospital-Miami, FL
12.2018 - 10.2020
  • Effectively managed time-sensitive tasks while maintaining high-quality patient care through multitasking abilities during busy shifts at the clinic.
  • Assisted in euthanasia procedures with empathy and compassion, providing emotional support to grieving pet owners during difficult times.
  • Administered medications and vaccinations to animals under the supervision of a veterinarian, ensuring proper dosage and administration techniques.
  • Restrained animals to protect veterinarians from potential harm.
  • Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
  • Conducted diagnostic tests such as blood work, x-rays, and ultrasounds to aid in accurate diagnosis and treatment planning.
  • Monitored post-operative recovery processes for surgical patients closely to detect any complications early enough for prompt intervention.
  • Educated clients on preventive care measures such as vaccination schedules, heartworm prevention, flea/tick control, dental hygiene, and nutrition guidelines.
  • Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.
  • Maintained clean examination rooms, equipment, and kennels to ensure a safe and sanitary environment for both patients and staff members.
  • Assisted in surgical procedures, ensuring a sterile environment and properly handing instruments to the veterinarian as needed.
  • Provided exceptional customer service, addressing client concerns and answering questions about pet health and wellness.
  • Collaborated with fellow technicians to create efficient workflows that streamlined daily tasks within the clinic setting.
  • Contributed to team success by supporting colleagues when needed during emergencies or critical cases requiring additional assistance.
  • Scheduled appointments efficiently while prioritizing urgent cases appropriately based on severity of symptoms presented by pets.
  • Administered medications to animals in treatment and documented changes in condition.
  • Provided thorough discharge instructions to clients following appointments or surgical procedures, ensuring clear understanding of medications, aftercare steps, and follow-up recommendations.
  • Enhanced client satisfaction by providing compassionate care for pets during their appointments.
  • Provided care for animals before surgeries, administering anesthetics as necessary for overall comfort and health.
  • Restocked surgical and office supplies to keep all necessary materials easily accessible.
  • Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
  • Handled challenging behavior from stressed or anxious animals using calming techniques learned through continuous professional development courses.
  • Collected patient biopsies and blood samples for laboratory analysis.
  • Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
  • Triaged incoming patients to determine treatment needs and urgency of care.
  • Streamlined workflow, ensuring accurate record-keeping and timely communication with clients regarding treatment plans.
  • Improved patient care by assisting veterinarians in diagnosing and treating animals.
  • Recorded symptoms and documented medical observations to inform treatment decisions.
  • Performed radiograph testing to assist doctors in making informed diagnoses and determining best treatment plans.
  • Reduced errors in diagnostic testing by maintaining up-to-date knowledge on veterinary practices and techniques.
  • Performed dental cleanings and extractions under the supervision of a veterinarian, promoting improved oral health for patients.
  • Increased clinic efficiency by organizing supplies inventory management systems for easy access during appointments or surgeries.
  • Streamlined patient check-in process, reducing wait times and improving overall clinic flow.
  • Maintained clean and sterile surgical areas, ensuring safe environment for animal surgeries.
  • Collaborated with veterinary team to update treatment protocols, leading to more effective care strategies.
  • Enhanced clinic reputation through exceptional customer service and care for animals.
  • Conducted laboratory tests to assist in diagnosis of animal diseases, facilitating timely treatment plans.
  • Enhanced patient recovery rates by administering prescribed treatments accurately and compassionately.
  • Assisted in dental procedures, contributing to overall oral health of patients.
  • Documented patient history and treatment details, maintaining accurate and up-to-date medical records.
  • Improved clinic efficiency with organization of medical inventory and timely restocking of supplies.
  • Provided emergency care for injured animals, significantly reducing recovery time.
  • Facilitated stress-free visits for pets and owners with calm and patient demeanor.
  • Conducted pre-surgical assessments, ensuring animals were properly prepared for procedures.
  • Provided nutritional counseling for pet owners, leading to improved health outcomes for pets.
  • Participated in community outreach programs, raising awareness on animal health and safety.
  • Assisted veterinarians in surgeries, ensuring procedures were carried out smoothly and effectively.
  • Managed scheduling and appointments, optimizing clinic operations and veterinarian time.
  • Increased client satisfaction by delivering compassionate care and clear communication regarding their pets' health.
  • Educated pet owners on preventative care, significantly reducing incidence of common diseases.
  • Monitored vital signs of animals during surgical procedures and provided postoperative care.
  • Maintained detailed records of animal health care and diagnostic treatments.
  • Performed fecal examinations, urinalysis and bloodwork.
  • Assisted in preparation and administration of anesthesia for surgical processes.
  • Collected and prepared specimens for laboratory testing.
  • Prepared, sterilized and maintained medical instruments and equipment.
  • Administer medications, vaccines and treatments as instructed by veterinarian.
  • Administered prescribed injectable controlled substances, tranquilizers, sedatives and injectable or inhalant anesthetics.
  • Interacted with clients regarding animal health, questions and concerns, education on treatment protocol and general procedures.
  • Administered oral or topical medications to boarding patients as specified by veterinarian in animal's medical record.
  • Educated clients on nutrition, preventive health and other animal care.
  • Performed dental cleanings using ultrasonic scaler.
  • Assisted veterinarians with radiographs and ultrasounds.
  • Administered vaccinations to variety of animal species.
  • Obtained patient history from owners and performed physical examinations.
  • Filed daily progress records, surgery logs, x-ray logs, and routine records.

Veterinary Technician

Southeast Veterinary Referral Center
01.2016 - 06.2018
  • Effectively managed time-sensitive tasks while maintaining high-quality patient care through multitasking abilities during busy shifts at the clinic.
  • Assisted in euthanasia procedures with empathy and compassion, providing emotional support to grieving pet owners during difficult times.
  • Administered medications and vaccinations to animals under the supervision of a veterinarian, ensuring proper dosage and administration techniques.
  • Restrained animals to protect veterinarians from potential harm.
  • Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.
  • Educated clients on preventive care measures such as vaccination schedules, heartworm prevention, flea/tick control, dental hygiene, and nutrition guidelines.
  • Provided exceptional customer service, addressing client concerns and answering questions about pet health and wellness.
  • Collaborated with fellow technicians to create efficient workflows that streamlined daily tasks within the clinic setting.
  • Contributed to team success by supporting colleagues when needed during emergencies or critical cases requiring additional assistance.
  • Scheduled appointments efficiently while prioritizing urgent cases appropriately based on severity of symptoms presented by pets.
  • Provided thorough discharge instructions to clients following appointments or surgical procedures, ensuring clear understanding of medications, aftercare steps, and follow-up recommendations.
  • Administered medications to animals in treatment and documented changes in condition.
  • Enhanced client satisfaction by providing compassionate care for pets during their appointments.
  • Restocked surgical and office supplies to keep all necessary materials easily accessible.
  • Handled challenging behavior from stressed or anxious animals using calming techniques learned through continuous professional development courses.
  • Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
  • Improved patient care by assisting veterinarians in diagnosing and treating animals.
  • Recorded symptoms and documented medical observations to inform treatment decisions.
  • Reduced errors in diagnostic testing by maintaining up-to-date knowledge on veterinary practices and techniques.
  • Performed dental cleanings and extractions under the supervision of a veterinarian, promoting improved oral health for patients.
  • Increased clinic efficiency by organizing supplies inventory management systems for easy access during appointments or surgeries.
  • Enhanced clinic reputation through exceptional customer service and care for animals.
  • Collaborated with veterinary team to update treatment protocols, leading to more effective care strategies.
  • Conducted laboratory tests to assist in diagnosis of animal diseases, facilitating timely treatment plans.
  • Provided emergency care for injured animals, significantly reducing recovery time.
  • Conducted pre-surgical assessments, ensuring animals were properly prepared for procedures.
  • Managed scheduling and appointments, optimizing clinic operations and veterinarian time.
  • Educated pet owners on preventative care, significantly reducing incidence of common diseases.
  • Assisted in preparation and administration of anesthesia for surgical processes.
  • Maintained detailed records of animal health care and diagnostic treatments.
  • Performed fecal examinations, urinalysis and bloodwork.
  • Collected and prepared specimens for laboratory testing.
  • Prepared, sterilized and maintained medical instruments and equipment.
  • Administer medications, vaccines and treatments as instructed by veterinarian.
  • Educated clients on nutrition, preventive health and other animal care.
  • Administered oral or topical medications to boarding patients as specified by veterinarian in animal's medical record.
  • Developed and facilitated community classes to provide information for pet owners while building hospital's reputation.
  • Obtained patient history from owners and performed physical examinations.
  • Assisted veterinarians with radiographs and ultrasounds.

Veterinary Assistant

Michael Animal Hospital
06.2012 - 12.2015


  • Assisted in the administration of medications, vaccinations, and treatments as prescribed by the veterinarian.
  • Managed kennel duties responsibly ensuring cleanliness comfort safety nutrition hydration exercise monitoring recovering boarding animals.
  • Recorded symptoms and documented medical observations to inform treatment decisions.
  • Reduced stress for patients with calming techniques during exams and procedures, creating a positive experience.
  • Increased client satisfaction by addressing concerns, answering questions, and offering valuable recommendations for pet care.
  • Promoted preventive care services by educating clients on the importance of routine check-ups, vaccinations, and dental cleanings.
  • Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
  • Groomed and bathed animals to maintain hygiene and appearance.
  • Streamlined appointment scheduling to optimize daily operations and maximize patient throughput.
  • Provided care for animals before surgeries, administering anesthetics as necessary for overall comfort and health.
  • Fostered compassionate atmosphere for animals and pet owners, easing anxiety and building trust.
  • Improved patient care with diligent follow-up calls to assess recovery of animals post-treatment.
  • Maintained clean and hygienic clinic environment, reducing risk of cross-contamination and ensuring safety of all animals.
  • Enhanced client satisfaction, educating pet owners on preventative care and nutritional needs.
  • Contributed to public health by assisting in administration of vaccinations and parasite prevention treatments.
  • Maintained medical records and documentation accurately, recording patient histories and treatment plans.
  • Streamlined patient admission and discharge processes for increased efficiency and client satisfaction.
  • Improved animal recovery rates with meticulous monitoring of vital signs and administering medications as prescribed.
  • Encouraged preventive care, increasing number of pets receiving timely vaccinations and health screenings.
  • Reduced stress for animals undergoing treatment, employing gentle handling techniques and creating calm environment.
  • Provided compassionate care for animals during treatment and recovery from illnesses or injuries.
  • Ensured accuracy of medical records by diligently documenting all relevant information for each patient visit.
  • Facilitated efficient inventory management through regular stock checks, ordering supplies, and organizing storage areas.
  • Administered medications to animals in treatment and documented changes in condition.
  • Improved client relations through effective communication and education on pet health needs.
  • Provided customer support to clients, answering questions and addressing concerns.
  • Collaborated with veterinary staff to provide exceptional customer service while managing phone calls and front desk tasks.
  • Contributed to a clean and safe environment by maintaining surgical instruments, equipment, and facilities.
  • Restrained animals for examination and treatment.
  • Administered injections, oral medications and topically applied medications prescribed by veterinarian.
  • Assisted in examination and treatment of animals in veterinary clinic.
  • Followed safety protocols for handling animals.
  • Maintained clean and safe animal living areas.
  • Cleaned, sterilized and maintained kennels, operating rooms, and surgical equipment.
  • Monitored vital signs and provided nursing care for animals.
  • Collected and processed samples for laboratory testing.

Education

Associate of Science - Veterinary Medicine

Miami Dade College
Miami, FL
08-2014

High School Diploma -

Robert Morgan Educational Center
Miami, FL
08-2012

Skills

  • Medical record review
  • Patient and family advocacy
  • Clinical assessment
  • Physical assessments
  • Patient account management
  • Medical terminology expertise
  • Patient advocacy
  • Insurance coverage verification
  • Patient evaluation
  • Healthcare industry
  • Patient eligibility requirements
  • Medical records maintenance
  • Healthcare facility coordination
  • Patient intervention
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Time management
  • Attention to detail
  • Punctual and hardworking
  • Problem-solving abilities
  • Calm and effective under pressure
  • Multitasking Abilities
  • Reliability
  • Excellent communication
  • Critical thinking
  • Registration and scheduling
  • Organizational skills
  • Team collaboration
  • Caring and empathetic
  • Active listening
  • Adaptability and flexibility
  • Verbal and written communication
  • Decision-making
  • Detail-oriented
  • Patient education
  • Documenting and recording information
  • Relationship building
  • Communicating to patients and families
  • Patient confidentiality and data security
  • Scheduling appointments
  • Documentation skills
  • Organized and detail oriented
  • Medical terminology
  • Technical troubleshooting
  • Interpersonal skills
  • Self motivation
  • Conflict resolution
  • Analytical thinking
  • Customer relationship management
  • Appointment scheduling
  • Risk assessment
  • Professionalism
  • Quality control
  • Administrative and office support
  • Gathering information from patients
  • Strategic planning
  • Medical history documentation
  • Database search and data entry skills
  • Continuous improvement
  • Adaptability
  • Explaining policy and procedures

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Clinical Liaison

Vets Choice Radiology-Remote
08.2023 - Current

Lead Veterinary Technician

Vetco Total Care-Miami, FL
07.2023 - Current

Shift Supervisor/Exam Room Technician

Southeast Veterinary Neurology-Miami, FL
10.2021 - 07.2023

Veterinary Shift Lead/Veterinary Technician Assistant

Banfield Pet Hospital-Miami, FL
10.2020 - 09.2021

Veterinary Technician

Southland Animal Hospital-Miami, FL
12.2018 - 10.2020

Veterinary Technician

Southeast Veterinary Referral Center
01.2016 - 06.2018

Veterinary Assistant

Michael Animal Hospital
06.2012 - 12.2015

Associate of Science - Veterinary Medicine

Miami Dade College

High School Diploma -

Robert Morgan Educational Center
Victoria Medina