Marti Roblyer
Olsburg,USA
Summary
Productive professional collection specialist/customer service rep, who meets and exceeds individual and company goals. Extensive knowledge of FDCPA. Clear understanding of legal collection laws, processes and verbiage. Knowledge of pre and post litigation processes. Extensive skip tracing, creative payment solutions and debt counseling. Compassionate customer service demonstrated with consistent positive customer/client feedback, both B2B and B2C. Proficient in Salesforce, Microsoft Excel and Word.
Overview
10
10
years of professional experience
Work History
Senior customer service rep
Vets First Choice/ Covetrus
06.2014 - 07.2015
- Provided creative resolutions to customer complaints and technical support for animal owners and Veterinary professionals. Working knowledge of veterinary medications, dosage guidelines and restrictions. Made collection contacts of credit card declines. Fraud transaction review and resolution using KOUNT software.
- Remote
Assistant Property Manager/Property Manager
First Management Inc.
01.2013 - 01.2014
- Managed a 90-unit apartment complex. Posting rent payments via Property ware, accounting and collection of delinquent rent. Leasing, inspections, marketing, maintenance requests and general customer service. Managed a staff of 3 employees.
Collection Specialist
Law firm of Brumbaugh & Quandahl
01.2010 - 01.2012
- Negotiated collection terms pre and post suit for large bank and credit card companies.
- Preparing documents for garnishment and execution, where collection efforts had been exhausted.
- Worked closely with attorneys and process servers. Skip tracing and asset searches
Collection Specialist
PayPal
01.2007 - 01.2010
- Collection of negative balance PayPal accounts. Negotiated customer payment terms
- Worked closely with eBay professionals to identify disputes and fraudulent issues, providing timely solutions.
- Tracked collection agency retractions. One of two top Collections Agents in dollars collected for all years employed with PayPal.
Collection Analyst
HP/ Hewlett- Packard
01.2006 - 01.2007
- Corporate collections- responsible for multimillion dollar portfolio. Worked directly with corporations resolving past-due accounts. Order resolution and collections for corporate hardware/software purchases.
- Account resolution. Negotiated payment terms. Maintained an excellent collection record.
Education
Paralegal Studies
College of Saint Mary's
Omaha, NebraskaBusiness Administration
Bellevue University
Bellevue, NebraskaHigh School Diploma -
Papillion High School
Papillion, NebraskaSkills
- Debt collection management
- Experienced in negotiation strategies
- Complaint resolution
- Customer service solutions
- Debt recovery tracing
- Overseeing delinquent accounts
- Debt settlement
- Debt counseling
- FDCPA
- Proficient in Excel and Word applications
- KOUNT
- SALESFORCE
Timeline
Senior customer service rep
Vets First Choice/ Covetrus
06.2014 - 07.2015
Assistant Property Manager/Property Manager
First Management Inc.
01.2013 - 01.2014
Collection Specialist
Law firm of Brumbaugh & Quandahl
01.2010 - 01.2012
Collection Specialist
PayPal
01.2007 - 01.2010
Collection Analyst
HP/ Hewlett- Packard
01.2006 - 01.2007
Paralegal Studies
College of Saint Mary's
Business Administration
Bellevue University
High School Diploma -
Papillion High School
Similar Profiles
Victoria MedinaVictoria Medina
Clinical Liaison at Vets Choice Radiology-RemoteClinical Liaison at Vets Choice Radiology-Remote
Sairy BuecheSairy Bueche
Sr. Customer Service Exceptions Specialist at CovetrusSr. Customer Service Exceptions Specialist at Covetrus
Zakirah BattlesZakirah Battles
Warehouse Worker at CovetrusWarehouse Worker at Covetrus
Guilherme SilvaGuilherme Silva
Police Officer at Riley County Police DepartmentPolice Officer at Riley County Police Department
Matthew LambMatthew Lamb
Operating Manager at Four Ace's Fencing LLCOperating Manager at Four Ace's Fencing LLC