Geraldine Woods
Folcroft,PA
Summary
Compassionate Registered Nurse Manager recognized for driving high productivity and efficient task completion. Expertise includes patient care coordination, staff training, and healthcare administration. Proven leadership abilities enhance team performance and improve patient outcomes through effective communication and problem-solving strategies.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Clinical Homecare & Hospice Manager
Crozer- Keystone Health System
Springfield, PA
01.2012 - Current
- Reviewed completed work to verify consistency, quality, and conformance.
- Monitored staff performance and addressed issues.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Facilitated team meetings and workshops to foster collaboration and share best practices.
- Managed inventory levels to meet demand without overstocking, reducing waste.
Clinical Manager
Trinity Health System
Philadelphia, PA
11.2009 - 11.2021
- Guaranteed consistent application of patient care standards.
- Delegated tasks to each member of staff and oversaw task completion, offering assistance to promote success.
- Managed clinical operations and procedures and enforced adherence to federal and state regulations and healthcare law requirements.
- Participated in meetings with other healthcare professionals to discuss best practices.
- Implemented highly effective onboarding and coaching program for new and existing staff members and promoted cross-training in other areas.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
Registered Nurse-Per Diem
Trinity Health
Philadelphia, PA
11.2021 - Current
- Identified needs of customers promptly and efficiently.
- Handled issues by phone and email at help desk and provided general support, bug fixes, product updates and configurations.
- Utilized computerized Resource and Patient Management System (RPMS) and Electronic Health Record (EHR) system.
- Conducted phone triage with incoming calls from patients regarding their health concerns.
- Provided customer service to clients by responding to inquiries and requests via phone, email, and chat.
Unit Supervisor
Inglis House
Phila, PA
07.2009 - 11.2011
- Educated patients and families about their illness or injury, treatment options, medications, and follow-up care instructions.
- Assessed need for additional staff, equipment and services based on historical data and seasonal trends.
- Observed nurse administration of oral, intramuscular, and IV medications to patients as prescribed, monitoring responses for adverse reactions.
- Oversaw multi-unit operations and addressed operational, staffing and care issues with immediate or long-term impacts.
- Collaborated with other healthcare professionals to coordinate care for patients.
- Developed policies and procedures for the nursing unit.
Registered Nurse
Harlee Manor Nursing Home And Rehabilitation Center
Springfield, PA
07.2008 - 07.2009
- Conducted intake assessments with patients and relatives to gather case history.
- Ensured compliance with standards of professional practice as well as state and federal regulations related to health care delivery services.
- Maintained thorough, accurate and confidential documentation in electronic medical records.
- Obtained, recorded and reported patient vital signs for medication administration.
- Maintained a clean and safe environment in the medication preparation area.
- Assisted in updating patient care plans with medication changes and observations.
- Provided physical support to assist patients with bathing, dressing and toileting.
- Kept medical supply room and patient rooms stocked with necessary supplies, equipment and instruments.
Education
Bachelor of Science - Nursing
Capella University
Minnesota City, MN05-2021
Associate of Science - Nursing
Harcum College
Bryn Mawr, PA05-2005
Certificate - Nursing Manager
Villanova University
Villanova, PASkills
- Electronic health record: Matrixcare, EPIC, TruChart
- Individualized care plan creation
- Regulatory compliance
- Team leadership
- Patient education
- Collaboration with professionals
Certification
- BLS
Timeline
Registered Nurse-Per Diem
Trinity Health
11.2021 - Current
Clinical Homecare & Hospice Manager
Crozer- Keystone Health System
01.2012 - Current
Clinical Manager
Trinity Health System
11.2009 - 11.2021
Unit Supervisor
Inglis House
07.2009 - 11.2011
Registered Nurse
Harlee Manor Nursing Home And Rehabilitation Center
07.2008 - 07.2009
Bachelor of Science - Nursing
Capella University
Associate of Science - Nursing
Harcum College
Certificate - Nursing Manager
Villanova University
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