WILLIAM THOMAS II
Fort Myers,FL
Summary
Transformational Clinical Operations Leader & Board-Certified Nurse Practitioner with 10+ years of leadership across multi-state healthcare operations, wound care, long-term care, home health, telehealth, and digital health implementation. Expert in clinical workflow redesign, EMR modernization, regulatory compliance, quality programs (QAPI, HHVBP, HQRP), and interdisciplinary team leadership. Known for strengthening documentation integrity, improving clinical quality metrics, elevating patient outcomes, and guiding organizations through operational and technological transformation.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Regional Clinical Manager – Mobile Wound Care
Rebirth Advanced Healing
Fort Myers, FL
01.2025 - Current
- Lead regional clinical operations for a multi-state mobile wound care program serving complex geriatric and chronic wound populations.
- Manage and mentor Advanced Practice Providers to ensure wound healing progression, documentation accuracy, and clinical excellence.
- Develop and optimize evidence-based wound care pathways, competency programs, and onboarding frameworks.
- Conduct quality audits, track KPIs, and implement performance improvement plans.
- Collaborate with home health agencies, SNFs, primary care, and specialty providers to drive continuity and reduce preventable escalation.
Telehealth Clinical Operations Provider / Family Nurse Practitioner
Teladoc Health
01.2025 - Current
- Provide urgent care services via virtual platforms with a focus on efficiency, safety, and clinical accuracy.
- Maintain top-tier documentation standards supporting quality assurance and operational improvement.
- Engage cross-functionally to streamline telehealth workflows and optimize digital patient outcomes.
Aesthetic Injector (APRN)
Physician Aesthetic Institute
01.2024 - Current
- Designed patient intake workflows, documentation templates, and post-procedure education resources.
- Ensured regulatory, compliance, and safety standards within clinical operations.
- Enhanced operational efficiency while elevating the patient experience.
Clinical Operations Lead / Family Nurse Practitioner
Millennium Physician’s Group
01.2024 - 01.2025
- Improved documentation workflows and optimized patient throughput using AthenaNet EMR.
- Collaborated with physician and specialty teams to refine care pathways and reduce inefficiencies.
- Conducted diagnostic evaluations, treatment planning, and follow-up management.
Director of Clinical Operations / Clinical IT Lead
Hillview Healthcare Center
Vienna, IL
06.2016 - 01.2024
- Directed clinical operations, survey readiness, QAPI, staffing, training, and compliance for long-term and skilled nursing care.
- Led successful state surveys and executed effective corrective action plans aligned with CMS requirements.
- Implemented MatrixCare and PointClickCare EMR platforms; designed custom workflows and trained all clinical and administrative departments.
- Boosted documentation accuracy, interdisciplinary communication, and quality outcomes through standardized processes.
- Developed dashboards for wound healing metrics, rehospitalization rates, quality indicators, and compliance audits.
- Developed clinical policies and procedures for healthcare organization.
- Collaborated with healthcare organization administration to develop effective and appropriate policies clinical and non-clinical.
- Performed all clinical hires and managed clinical employment discipline and promotion details.
- Lead utilization reviews for prior authorizations, medication related concerns.
- Collaboration with physicians, clinical advanced providers, and hospital clinical leadership to ensure proper clinical medical care and placement of patients.
- Case Management tasks; working with social services, discharge planners, and therapy placement and collaboration for ongoing clinical care based on patient's needs.
- Director of clinical documentation and ensuring proper regulations and guidelines are being followed.
- Mentored nursing staff through performance evaluations and professional development initiatives.
- Managed budgeting processes to allocate resources effectively within nursing department.
- Ensured regulatory compliance by staying current on industry standards and updating policies accordingly.
- Oversaw and approved recruitment, hiring and orientation of new nursing staff.
Urgent Care Clinical Provider / Family Nurse Practitioner
Union County Hospital, SIH, Baptist Health Paducah
01.2019 - 01.2023
- Delivered urgent care to diverse populations, managing 20–50 patients per shift.
- Performed minor procedures including suturing, I&D, and splinting.
- Optimized documentation workflows using Epic and Athena to improve clinical efficiency and coding accuracy.
Registered Nurse (ICU) & Assistant DON
Baptist Health Paducah & Hillview Healthcare Center
01.2013 - 01.2016
- Provided ICU-level nursing care while assisting leadership with staffing, training, and quality initiatives.
- Developed competency programs and supported documentation workflow improvements.
Clinical Information Coordinator
Apogee Physicians
01.2010 - 01.2012
- Managed intake documentation workflows and coding accuracy for hospitalist teams.
- Supported launches of new hospitalist programs through workflow design and system implementation.
Education
MSN - Family Nurse Practitioner
Chamberlain University
01.2019
BSN - Nursing
Chamberlain University
01.2017
ADN - Nursing
Shawnee Community College
01.2013
High School Diploma -
Vienna High School
Vienna, IL05-2009
Skills
- Clinical Operations & Leadership
- Multi-Site & Regional Clinical Operations
- Interdisciplinary Team Leadership
- Staffing Optimization & Workforce Planning
- Transformational & Relationship-Based Leadership
- Quality, Compliance & Regulatory
- Survey Readiness (CMS, CHAP, CoPs)
- QAPI Program Leadership
- Clinical Quality Metrics & KPI Development
- Documentation Integrity & Audit Readiness
- Policy Development & Evidence-Based Standards
- PDGM, HHVBP, HQRP/HHQRP
- Workflow Optimization & Systems Improvement
- Clinical Workflow Design & Optimization
- Process Improvement & Lean/Six Sigma Methods
- Change Management & Large-Scale Implementations
- Clinical Pathway & Protocol Development
- Documentation Management & Change Logs
- Technology & Digital Health
- EMR/EHR Optimization (Epic, AthenaNet, MatrixCare, PCC, Custom Systems)
- EMR Implementation & Training Strategy
- Digital Health & Telehealth Operations
- Clinical Data Analytics & Dashboard Development
- Technology Integration & Modernization
- Advanced Wound Care & Healing Pathways
- Urgent Care & Acute Clinical Decision-Making
- Cross-Continuum Coordination (SNF, Home Health, PCP, Specialists)
- Communication & Stakeholder Engagement
- Executive-Level Clinical Communication
- Provider, Staff & Patient Education Strategy
- Interdepartmental Collaboration
Certification
- Florida Compact RN License: 9676756
- Illinois RN License: 041415386
- Kentucky RN License: 1140744
- Florida APRN License: 11027868
- Illinois APRN-FPA License: 277000948
- Illinois Controlled Substance License (II–IV): 377000932
- Kentucky APRN License: 3013324
- Colorado APRN License: C-RXN.0102632-C-NP
- Utah APRN License: 14204861-4405
- New Mexico APRN License: 84358
- DEA Registration: MT5278797
- Board Certified Family Nurse Practitioner (AANP)
- Certified in Long-Term Care (AADNS)
- Six Sigma (In Progress)
- CPR Instructor & BLS Certified
Timeline
Regional Clinical Manager – Mobile Wound Care
Rebirth Advanced Healing
01.2025 - Current
Telehealth Clinical Operations Provider / Family Nurse Practitioner
Teladoc Health
01.2025 - Current
Aesthetic Injector (APRN)
Physician Aesthetic Institute
01.2024 - Current
Clinical Operations Lead / Family Nurse Practitioner
Millennium Physician’s Group
01.2024 - 01.2025
Urgent Care Clinical Provider / Family Nurse Practitioner
Union County Hospital, SIH, Baptist Health Paducah
01.2019 - 01.2023
Director of Clinical Operations / Clinical IT Lead
Hillview Healthcare Center
06.2016 - 01.2024
Registered Nurse (ICU) & Assistant DON
Baptist Health Paducah & Hillview Healthcare Center
01.2013 - 01.2016
Clinical Information Coordinator
Apogee Physicians
01.2010 - 01.2012
BSN - Nursing
Chamberlain University
ADN - Nursing
Shawnee Community College
MSN - Family Nurse Practitioner
Chamberlain University
High School Diploma -
Vienna High School
Professional References
- Tori Bert, HR Director, Hillview Healthcare Center, 618-771-7383, toribert@gmail.com, Professional Supervisor / HR Leadership
- Dr. Khalid Javed, MD, Johnston City, IL, 62951, 618-967-3807, Physician Collaborator
- Knickol Keeling, FNP, 618-771-6178, Nurse Practitioner Colleague
- Jennifer Rice, NP, 864-934-8326, jennifer@oldmissionwoundcare.com, Nurse Practitioner Colleague / Clinical Collaborator
Credentials
MSN, APRN-FPA, FNP-C