Summary
Overview
Work History
Education
Skills
Timeline
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Geraldita Crawford

Warwick,RI

Summary

Industrious and enthusiastic management professional offering 10+ years of management and customer service experience. Proven to consistently meet productivity, business and customer service objectives. Skillfully work with all employees to enhance performance and improve day-to-day processes. Diplomatic in resolving internal and customer issues to maximize satisfaction.

Overview

34
34
years of professional experience

Work History

Assistant Store Manager

Marshalls
Union, NJ
06.2013 - Current
  • Open and close store, cash offices /payroll /front end flow. Seasonal store setup. Managed associates and customer service
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand
  • Maintained team efficiency by strategically delegating daily activities, monitoring output and rewarding positive contributions
  • Increased customer retention and satisfaction by closely monitored team member performance and assessing problematic practices
  • Set and managed schedules to give proper coverage to required areas and meet customer service demands
  • Maintained current knowledge of all facets of operations

Assistant Store Manager

Walmart
Edison, NJ
11.2008 - 04.2013
  • Controlled inventory products/ receiving / set modular accordance with proper company procedures / front end / deliver quality customer service
  • Investigated and integrated new strategies to expand business operations and grow customer base
  • Monitored sales team performance, analyzed sales data and reported information to area managers
  • Initiated new sales and marketing plans for product roll-outs, including developing sales, distribution and media strategy
  • Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals

Police Officer

Puerto Rico Police Dept
Ponce, PR
02.1990 - 03.1998
  • Actively patrolled assigned areas to prevent and detect roadway crimes
  • Determined appropriate course of criminal prosecution by analyzing and evaluating information
  • Evaluated case documentation submitted by team members to check accuracy and compliance with department policies aimed at protecting criminal cases
  • Talked regularly with citizens to establish rapport and become familiar presence in area
  • Responded immediately to reports of automobile accidents and criminal activity, calling for additional support as necessary
  • Evaluated complaint and emergency-request information to determine response requirements
  • Discussed with offenders links between criminal behavior and anger management problems or drug and alcohol abuse

Education

Certificate - Secretarial And Bilingual Processing

Instituto Educativo Premier
5 1997

Criminal Justice

John Jay

High School Diploma -

Rafael Aparicio Jimenez

Skills

  • Data collection and analysis
  • Creative merchandising
  • Sales and marketing
  • Operations management
  • Staff management
  • Criminal law knowledge
  • Civil law knowledge
  • Search and seizure procedures
  • Criminal investigations
  • Complaint resolution
  • Sale expertise
  • Money handling abilities
  • Strategic sales knowledge
  • Shipping procedures understanding
  • Service standard compliance
  • Retail store support
  • Key holder experience
  • Quick learner
  • Warehousing functions
  • Good listening skills
  • Creative problem solving

Timeline

Assistant Store Manager

Marshalls
06.2013 - Current

Assistant Store Manager

Walmart
11.2008 - 04.2013

Police Officer

Puerto Rico Police Dept
02.1990 - 03.1998

Certificate - Secretarial And Bilingual Processing

Instituto Educativo Premier

Criminal Justice

John Jay

High School Diploma -

Rafael Aparicio Jimenez

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Geraldita Crawford