Summary
Overview
Work History
Education
Skills
Skills
Languages
Timeline
Generic

Geraldo Hernandez

San Antonio,United States

Summary

Detail-oriented Parts Salesman with extensive expertise in thousands of OEM parts and their applications. Trusted by customers with diverse requirements, known for customer-centric approach and service-oriented mindset. Possessing a friendly demeanor, patience, and willingness to go above and beyond to assist clients.

Overview

9
9
years of professional experience

Work History

Landscaper

Enrique Landscape
04.2023 - Current
  • Maintained grounds by trimming, weeding, and general clean-up.
  • Performed planting, watering, mulching, and edging of lawns.
  • Removed weeds, hazards, and debris from common pathways to improve usability.
  • Trimmed greenery, shrubs, and hedges to maintain uniform appearance.

Parts Counter Person

INFINITI
11.2021 - 02.2023
  • Provided exceptional customer support to every guest to promote satisfaction and meet service guidelines.
  • Stocked shelves, built displays and merchandised products enabling customers to find needed items and products.
  • Completed sales and service documentation for customer and business records and provided receipts of purchase.
  • Assisted customers with diagnosing problems for parts equipment and purchasing necessary replacements.
  • Mitigated financial discrepancies by managing website, damaged goods and back orders.
  • Greeted customers via telephone and in person to answer questions, resolve concerns and complete sales.
  • Researched vehicles and parts via physical catalogs and electronic means.
  • Organized parts storage and stocked inventory according to established guidelines.

Sales Porter

INFINITI
08.2020 - 11.2021
  • Checked quality of vehicle by thoroughly inspecting interior and exterior for damage.
  • Interacted face-to-face with customers to understand vehicle delivery needs.
  • Delivered top customer satisfaction, reviewing feedback closely and addressing needs and requests of customer.
  • Maintained positive relationships with customers.
  • Determined best routes for driving to customer sites, accounting for such factors as weather and road construction.
  • Immediately addressed problems with customers to promote speedy resolution.

Warehouse Worker

Amazon
12.2018 - 08.2019
  • Loaded, unloaded and moved material to and from storage and production areas.
  • Wrapped pallets in shrink wrap prior to loading.
  • Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
  • Consistently lifted materials weighing as much as 60 pounds.
  • Tracked orders and notified customers of status or potential delays.
  • Coordinated shipping requests for expedited delivery and documented accurately to achieve correct billing.

Porter

Nissan Dealership
03.2017 - 12.2018
  • Communicated with coworkers and managers about completed duties.
  • Delivered goods and products to customer on time and in excellent condition.
  • Cleaned and maintained vehicles and assessed vehicles for damage after each shift.
  • Achieved consistent safety targets by adjusting driving to different road and traffic conditions, balancing loads and avoiding dangerous driving actions.
  • Delivered employees and materials to job sites daily.
  • Answered, scheduled and responded to reservation calls at specific times and locations.
  • Kept management looped in on daily activities by updating logs with information such as mileage, gas use and special incidents.

Detailer

IPAC Dealerships
07.2016 - 03.2017
  • Washed cars and trucks daily for auto dealership.
  • Operated buffers, steamers, hoses, vacuums and other equipment to meet service expectations.
  • Cleaned upholstery, rugs and other surfaces by using cleaning agents, applicators and cleaning devices.
  • Interacted face-to-face with customers to understand vehicle detailing needs and deliver quality satisfaction.
  • Coordinated exterior and interior washing of vehicles according to customer wishes.
  • Instructed staff on proper techniques for washing, waxing, cleaning, vacuuming and other tasks.

Education

High School Diploma -

New Orleans Military & Maritime Academy
New Orleans, LA
08.2016

Skills

  • Customer Accounts Management
  • SAP Understanding
  • Special Assignments
  • Customer Needs Assessments
  • Team Collaboration
  • Cash Register Operations
  • Pulling Parts
  • Delivery Coordination
  • Suggestive Selling
  • Closing Procedures

Skills

  • Parts Identifications
  • Customer Care
  • Product Merchandising

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Landscaper

Enrique Landscape
04.2023 - Current

Parts Counter Person

INFINITI
11.2021 - 02.2023

Sales Porter

INFINITI
08.2020 - 11.2021

Warehouse Worker

Amazon
12.2018 - 08.2019

Porter

Nissan Dealership
03.2017 - 12.2018

Detailer

IPAC Dealerships
07.2016 - 03.2017

High School Diploma -

New Orleans Military & Maritime Academy

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