Geraldo Yzellari
Garfield,NJ
Summary
Inquisitive Loss Prevention Investigator with experience and an immaculate eye for detailed observing. Committed to honesty and company loyalty. Thorough understanding of cultivating an accountability-based community of integrity for both internal and external crime.
Overview
5
5
years of professional experience
Work History
Asset Protection Investigator
Walmart
04.2023 - Current
- Viewed store CCTV, alarm and exception reporting systems to monitor activity and detect theft.
- Identified, reported and resolved safety issues, inventory shortages, cash handling concerns and theft.
- Conducted shortage control, asset protection and safety inspections and audits with accurate documentation of results and potential or existing hazards.
- Initiated and led asset protection theft investigations following SOP.
- Patrolled store and staffed designated posts for visible security presence to customers and associates.
- Represented company in court proceedings to offer testimony and support.
- Interviewed employees and suspects and drafted reports to assist law enforcement.
Customer Service Representative
Walmart
03.2019 - 04.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
Bachelor Criminal Justice - Criminal Justice
Rutgers, The State University of New Jersey
Newark, NJ07.2025
Associate of Science - Criminal Justice
Bergen Community College
Paramus, NJ12.2022
Skills
- CCTV Systems
- LexisNexis Understanding
- Law Enforcement
- Risk Assessment
- Video Surveillance Proficiency
Languages
Albanian
Native or Bilingual
Timeline
Asset Protection Investigator
Walmart
04.2023 - Current
Customer Service Representative
Walmart
03.2019 - 04.2023
Bachelor Criminal Justice - Criminal Justice
Rutgers, The State University of New Jersey
Associate of Science - Criminal Justice
Bergen Community College
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