GERALDO FERNANDEZ

• Worked effectively in fast-paced environments.
• Worked well in a team setting, providing support and guidance.
• Process payments and created authorizations for vendor requested services.
• Confirmed appointments, communicated with clients, and updated client records.
• Collaborated with employers to create job placement opportunities for clients with disabilities.
• Maintained thorough case documentation, ensuring accurate records and efficient service delivery.

• Managed customer inquiries effectively, ensuring timely resolution of issues.
• Trained new team members on company policies and customer service protocols.
• Facilitated communication between departments to streamline service processes.
• Mentored junior representatives, fostering a collaborative team environment for knowledge sharing.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

• Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.

• Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.

• Managed purchasing, sales, marketing and customer account operations efficiently.

• Implemented business strategies, increasing revenue and effectively targeting new markets.

• Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.

• Achieved hotel profitability through revenue generation, cost control, guest satisfaction and developing employees, while maintaining the integrity of the hotel.

• Created a positive team-oriented environment which focused on the guest experience, through employee development and motivation.

• Ensured the cleanliness and maintenance of the physical property through inspections and preventive maintenance programs with department managers,

• Reviewed financial reports relative to internal and external theft incidents and merchandise recovered, and conducting undercover surveillance to detect and apprehend shoplifters
• Monitored emerging security products, services and procedures to upgrade current provisions.
• Trained loss prevention staff, retail managers and store employees on loss control and prevention measures.
• Performed periodic inspections of stores and facilities to ensure surveillance and security equipment is functioning properly.

• Offered outstanding customer service by being able to adapt to different situations, and being the point of contact with authorities and emergency services in the event of an incident.
• Performed pickup’s and deliveries of values safely and efficiently for each client.
• Followed established routes and schedules closely.
• Loaded and unload an armored vehicle.
• Reloaded or perform minor repairs on ATM’s from various financial institutions.

• Engaged in push-out of aircraft driving 80,000 lb. vehicle or assist by providing guide function to driver.
• Transported cargo to and from aircraft driving 3,000 lb. vehicle with attached carts through congested area. Read "off-load" sheets to determine destination of cargo.
• Performed aircraft push-out and/or towing functions, engaged in proper specific ground to cockpit communication via hand signals and voice commands, with and without, the assistance of sight or visual aids.
• Successfully communicated with others and work in a high-noise level, fast paced environment.

• Assisted Case Managers with creating cases, providing outreach to members, and service providers.
• Provided assistance to specific clinical teams assigned within the Medical Management Department.
• Empathetically followed up and resolved all outstanding member issues in a timely manner.
• Worked with other departmental staff to answer questions and resolve problems.
• Maintained and verified accuracy of records and generated miscellaneous reports.