Geralyn Bowman
Metairie,LA
Summary
Detail-oriented administrative professional with 18 years of experience in front desk operations and customer service. Proven expertise in managing phone systems and facilitating payment processes. Consistently ensures seamless office operations and high levels of client satisfaction.
Overview
38
38
years of professional experience
Work History
Receptionist -Administrative Assistant
Krebs Farley
New Orleans, LA
04.2008 - Current
- Greeted clients and visitors professionally, creating a welcoming atmosphere.
- Managed multi-line phone system, directing calls to appropriate staff members.
- Managed incoming and outgoing mail, facilitating timely communication among parties.
- Maintained organized filing systems for client records and important documents.
- Supported staff by typing letters, organizing files, and handling document scanning and copying.
- Performed data entry tasks into various computer systems accurately and promptly.
- Provided support for meetings by preparing rooms and arranging necessary equipment.
- Facilitated payment processes for approved invoices from vendors.
- Management of processing payment appeals with Clients.
- Management and use of LEDES files processing appeals through CounselLink
Customer Service Representative/Credit Specialist
Oreck Corporation
New Orleans, LA
03.1988 - 03.2008
- Delivered exceptional customer support through phone and email channels.
- Resolved customer complaints promptly, ensuring satisfaction and loyalty.
- Guided customers in product selection, ordering, billing, returns, exchanges, and technical support to enhance their experience.
- Resolved inquiries regarding product features and warranties efficiently.
- Assisted customers with product returns and exchanges in accordance with policies.
- Worked closely with both customers and sales team to reconcile accounts and oversee payment negotiation.
- Negotiated payment plans with customers, achieving sales and cash flow objectives.
- Reconciled customer accounts to identify delinquencies or disputes, documenting root causes.
Education
High School Diploma -
Riverdale High School
Jefferson, LA05-1982
Skills
- Front desk operations
- Phone and mail management
- Office administration
- Document scanning and filing
- Data entry and record keeping
- Payment processing/Bank deposits using Panini Vision X check reader
- Financial Transaction Processing
- Legal Document Management
- Set up New Client/Matter in SharePoint and Net Documents
- Knowledge/daily use of Excel, Microsoft Word
- Knowledge and use of Rippe Kingston/SurePoint and Omega Accounting Systems
- Assist Office Administrator
- Conflict resolution
Timeline
Receptionist -Administrative Assistant
Krebs Farley
04.2008 - Current
Customer Service Representative/Credit Specialist
Oreck Corporation
03.1988 - 03.2008
High School Diploma -
Riverdale High School