GERANDRY GARCIA
Methuen,MA
Summary
Graduate with a degree of Criminal justice and Homeland security administration. Skilled case manager and patient care specialist for over 5 years.
I have lots of significant achievements in previous roles, I was in charge of disbursement of government assistance for NY department of labor and California rent relief.
Overview
2025
2025
years of professional experience
Work History
STATE OF MASSACHUSETTS UNEMPLOYMENT
F.H. Cann & Associates -
Remote
- Excellent communication skills, both verbal and written.
- Worked effectively in fast-paced environments.
- Demonstrated respect, friendliness and willingness to help wherever needed.
OCCUPATIONAL HEALTH CLINIC
Concentra Urgent care
Wilmington, MA
05.2023 - Current
- Provide schedule support to providers
- Maintaining accurate patient records
- Creating and maintaining electronic records
- Administrative Task
- Enhanced employers to comply with OSHA regulations through the development and implementation of tailored safety programs.
- Coordinated employee immunization programs, reducing instances of illness in the workplace due to preventable diseases.
WELLCARE ACCOUNT SUPERVISOR
Health Net, INC. / Centene
Remote
10.2022 - 05.2023
- Worked with member escalation team to resolve issues
- Used critical thinking and problem-solving skillset to address member concern and provide a solution to a multitude of issues
CALIFORNIA COVID-19 RENT RELIEF/CASE MANAGER
Horne LLP/Government Services
Remote
03.2022 - 10.2022
- California COVID-19 rental assistance program case manager
- Assisted via inbound phone calls, email & chat
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
CLAIMS ADJUDICATOR/CASE WORKER
Navient - New York department of labor
Remote
07.2021 - 10.2021
- Case worked for Excluded works funds for the covid 19
- New York department of Labor case manager
ORIENTATION LEADER AT BROWARD COLLEGE
Broward College
Fort Lauderdale
01.2019 - 06.2021
- Enhanced student orientation experience by organizing interactive activities and icebreakers.
- Ensured student success by providing resources, guidance, and support throughout the orientation process.
- Developed strong connections with students through active listening and empathetic communication skills.
- Demonstrated excellent interpersonal skills by fostering a sense of community and camaraderie among new students.
Education
ASSOCIATE'S DEGREE IN CRIMINAL JUSTICE -
Broward College
Fort Lauderdale, FL12.2021
HOMELAND SECURITY SPECIALIST -
Broward College
Fort Lauderdale, FL12.2021
COLLEGE DEGREE IN FEMA IS-00100.C INTRODUCTION TO INCIDENT COMMAND SYSTEM ICS-100 -
Broward Colleges
Fort Lauderdale 12.2021
Skills
- Bilingual - Spanish
- Microsoft Office (Computer Literacy course)
- Excellent communication skills
- Administrative Experience
- Friendly, Positive Attitude
- Problem-Solving
- Flexible and Adaptable
- Multitasking
- Calm Under Pressure
- Decision-Making
- Organization and Time Management
References
Ellen Maxfield-Clinical Manager, Concentra
Ellen.maxfield@concentra.com
(978) 290-1256
Gloria Galarza - Supervisor concentra
(978) 902-9939
Languages
Spanish
Native or Bilingual
Timeline
OCCUPATIONAL HEALTH CLINIC
Concentra Urgent care
05.2023 - Current
WELLCARE ACCOUNT SUPERVISOR
Health Net, INC. / Centene
10.2022 - 05.2023
CALIFORNIA COVID-19 RENT RELIEF/CASE MANAGER
Horne LLP/Government Services
03.2022 - 10.2022
CLAIMS ADJUDICATOR/CASE WORKER
Navient - New York department of labor
07.2021 - 10.2021
ORIENTATION LEADER AT BROWARD COLLEGE
Broward College
01.2019 - 06.2021
STATE OF MASSACHUSETTS UNEMPLOYMENT
F.H. Cann & Associates -
ASSOCIATE'S DEGREE IN CRIMINAL JUSTICE -
Broward College
HOMELAND SECURITY SPECIALIST -
Broward College
COLLEGE DEGREE IN FEMA IS-00100.C INTRODUCTION TO INCIDENT COMMAND SYSTEM ICS-100 -
Broward Colleges