Gerard Guimond
Norwalk,CT
Summary
Dynamic Sales Associate with a proven track record at Mattress Firm, recognized for exceptional customer service and achieving top 5% nationwide sales. Skilled in upselling and fostering relationships, I excel in teamwork and problem-solving, consistently enhancing customer experiences and driving repeat business.
Overview
18
18
years of professional experience
Work History
Sales Associate
Mattress Firm
07.2011 - 12.2025
- Delivered exceptional customer service, fostering positive shopping experiences and building lasting relationships leading to many repeat buyers
- Demonstrated product knowledge to effectively recommend mattresses tailored to customer needs.
- Assisted in inventory management, ensuring accurate stock levels and timely replenishment merchandise.
- Collaborated with team members to achieve sales goals and enhance overall store performance.
- Consistently performed in top 5% nationwide - sales for 2025 exceeded $750,000
Sales Associate
Northaven Tile and Flooring
03.2008 - 05.2011
- Analyzed customer feedback to identify trends and improve service delivery strategies
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Solved customer challenges by offering relevant products and services.
Education
Bachelor of Arts - Language And History
06-1973
- Honoree of Language and History Department
- Scholarship Recipient
- GPA - 3.7
- Study Abroad: one year at Catholic Institute of Paris
- Extracurricular Activities: Music department tenor soloist
Skills
- Exceptional Customer Service
- Outgoing personality
- Store opening and closing
- Upselling
- Teamwork and Collaboration
- Excellent People Skills
- Goal oriented
- Problem-solving Skills
Timeline
Sales Associate - Mattress Firm
07.2011 - 12.2025
Sales Associate - Northaven Tile and Flooring
03.2008 - 05.2011
Earlham College - Bachelor of Arts, Language And History