Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Gerard Wilson

Grand Mal,St. George's

Summary

Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals. Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Bell Captain (Supervisor)

Sandals Grenada
07.2022 - Current
  • Explained important features of guest rooms to travelers.
  • Transferred luggage, bags and other items from vehicles and main lobby to and from guest rooms with wheeled cart.
  • Escorted guests to assigned rooms and transported luggage.
  • Provided guests with information regarding hotel's amenities, local attractions, nightlife, dining options, museums and concerts.
  • Notified front desk manager of any guest issues in need of additional attention.
  • Escorted guests to and from rooms and assisted with baggage.
  • Responded immediately to any guest requests or concerns and promptly resolved issues.
  • Greeted arriving guests and assisted with luggage, sports equipment and pets.

Purchasing Agent

Aroura Resort And Residence
11.2018 - 03.2022
  • Tracked inventory shipments and prepared spreadsheets detailing item information.
  • Negotiated policies and contracts with vendors to achieve optimal pricing and consistent availability.
  • Communicated with vendors regarding inventory needs and negotiated prices to maintain profit margins.
  • Solved diverse supply chain problems involving numerous sources, logistics, and scheduling factors.
  • Maintained consistent email communication with stores and suppliers to confirm and track orders and verify price revisions on purchase orders.
  • Maintained complete documentation and records of all purchasing activities.
  • Created purchase orders to monitor stock levels, verify purchase requisitions, and expedite customer orders.
  • Employed expert inventory management and oversight skills to formulate business metrics and meet corporate goals.
  • Recommended metrics for product availability, costs, and delivery to advance business objectives.
  • Computed and created purchase orders to monitor stock levels, verify purchase requisitions and expedite customer orders.
  • Collaborated with internal departments to identify and manage demand for material and services.
  • Developed and implemented strategies to reduce operational costs.

Supervisor

Sheriff Security Force
12.2015 - 11.2018
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Boosted team performance by developing customer service training materials and conducting service training.
  • Solicited customer feedback to identify and improve on areas of weakness.
  • Developed and implemented customer service policies to enhance satisfaction.
  • Conducted regular reviews of operations and identified areas for improvement.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Frequently inspected production area to verify proper equipment operation.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Created and managed project plans, timelines and budgets.

Education

CXC -

St. John's Christian Secondary School
St. John's
07.2001

Skills

  • Dependability
  • Reservation Management
  • Complaint Handling
  • Safety policies and procedures
  • Shipping and receiving
  • First Aid Training
  • Training and mentoring
  • Effective Organization

Certification

  • • Basic Seamanship Course , Royal Anguilla Force - 4th -19th October 2016
  • • Staff Development Training Training - January – February 2014
  • • QuickBooks Certification Course -17th June – 30 June 2014

Timeline

Bell Captain (Supervisor)

Sandals Grenada
07.2022 - Current

Purchasing Agent

Aroura Resort And Residence
11.2018 - 03.2022

Supervisor

Sheriff Security Force
12.2015 - 11.2018

CXC -

St. John's Christian Secondary School

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Gerard Wilson