Gerardo Aguirre
True Religion
400 E Live Oak St ,CA
1
Language
18
years of professional experience
Dynamic retail leader with extensive experience at True Religion, excelling in team leadership and inventory management. Proven track record of enhancing customer satisfaction and driving sales through effective training and merchandising strategies. Skilled in problem-solving and fostering a collaborative environment, resulting in improved employee retention and operational efficiency.
Work History
Store Manager
7 Years 2 Months- Directed daily operations to optimize customer experience and sales performance.
- Trained and mentored staff in product knowledge and customer service best practices.
- Implemented inventory management procedures to ensure stock availability and reduce shrinkage.
- Analyzed sales data to identify trends and inform merchandising strategies.
- Managed visual merchandising standards to create engaging store displays aligned with brand guidelines.
- Fostered a positive team environment through effective communication and conflict resolution strategies.
- Coordinated with corporate teams on new product launches and store initiatives for seamless execution.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
Co-Manager
2 Years 1 Month- Assisted in daily operations, ensuring adherence to company policies and procedures.
- Coordinated staff scheduling to optimize store coverage and enhance customer service.
- Trained new employees on product knowledge and sales techniques to improve performance.
- Implemented inventory management practices, resulting in reduced stock discrepancies.
- Monitored visual merchandising standards to align with brand guidelines and enhance customer experience.
- Analyzed sales data to identify trends and develop strategies for increasing revenue.
- Fostered a positive team environment by promoting collaboration and open communication among staff.
- Managed inventory control, ensuring optimal stock levels while minimizing shrinkage and wastage.
- Resolved complex customer complaints promptly and effectively, maintaining high levels of customer satisfaction while protecting business interests.
- Ensured compliance with company policies, procedures, and safety regulations by monitoring operations on a daily basis.
- Partnered with other Co-Managers to share best practices, learn from collective experiences, and improve overall store performance.
- Collaborated with Store Manager to develop promotional strategies that effectively attracted new customers and increased foot traffic.
- Improved employee retention rates by fostering a positive work environment through team-building activities and open communication.
- Acted as a key liaison between employees and management, facilitating open communication channels and addressing concerns in a timely manner.
- Maintained team efficiency by strategically delegating daily activities, monitoring output and rewarding positive contributions.
- Coordinated visual merchandising efforts across different departments for cohesive displays that maximized sales potential.
- Enhanced store performance by implementing effective sales strategies and optimizing merchandising layouts.
- Cross-trained existing employees to maximize team agility and performance.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Store Manager
5 Years 5 Months- Managed daily store operations, ensuring efficient workflow and optimal staffing levels.
- Trained and developed team members to enhance customer service skills and product knowledge.
- Monitored inventory levels, implementing effective stock management practices to minimize shrinkage.
- Analyzed sales data to identify trends, driving targeted merchandising strategies for increased revenue.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Collaborated with corporate teams on promotional planning, executing strategies that boosted foot traffic and sales.
- Led initiatives to enhance customer engagement, resulting in improved loyalty and satisfaction scores.
- Conducted regular performance evaluations, providing constructive feedback to improve employee productivity.
- Oversaw visual merchandising standards, creating appealing displays that aligned with brand guidelines.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
- Reduced employee turnover by creating supportive work environment and recognizing outstanding performance.
- Streamlined communication between staff and management, ensuring that all team members were informed of policy changes and promotions.
- Analyzed sales data to identify trends and adjust inventory accordingly, preventing stockouts of popular items.
- Fostered culture of excellence and accountability among staff, resulting in higher employee morale and lower turnover rates.
Co-manager
3 Years 9 Months- Assisted in managing daily store operations and staff scheduling to optimize workflow.
- Ensured high standards of customer service through effective team training and support.
- Collaborated with management to implement promotional strategies that enhanced sales performance.
- Analyzed inventory levels and coordinated restocking efforts to maintain product availability.
Education
High School Diploma
Skills
Customer service
Problem-solving
Customer relations
Multitasking and organization
Store operations
Training and mentoring
Team leadership
Team leadership and coaching
Store merchandising
Inventory management
Employee training
Inventory control
Recruitment and hiring
POS systems
Goals and performance
Leadership development
Operations management
Staff management
Documentation and reporting
Relationship building and management
Retail sales techniques
Product merchandising
Payroll management
Loss prevention
Sales analysis
Sales coaching
Accomplishments
Leading the company in the #1 volume store at Citadel Outlets in Los Angeles. Driving sales from 3.5 M to 6.2 M raising the bar in sales history for this location.
Languages
Spanish
Native or Bilingual
Timeline
Store Manager
True Religion
08.2019 - CurrentRead More
Co-Manager
True Religion
07.2017 - 08.2019Read More
Store Manager
Express
02.2012 - 07.2017Read More
Co-manager
Express
05.2008 - 02.2012Read More
North Hollywood
High School Diploma
Read More