GERARDO CRUZ
San Bruno,CA
Summary
Driven Assistant Manager with a proven track record at The Zone Smokshop, enhancing customer satisfaction and streamlining operations. Excelled in money handling and fostering team collaboration, significantly reducing cash discrepancies. Demonstrated adaptability and problem-solving skills, ensuring high performance and quality service. Productive stock management professional with strong background ensuring proper and timely shelving of products. Effective at maintaining store appearance in alignment with corporate policies, procedures, standards and regulations. Equipped with history of success working in stores, warehouses, stockrooms and other storage facilities.
Overview
9
9
years of professional experience
Work History
Plumbing Sales Associate
Lowes Hardware
01.2021 - Current
- Participated in trade shows and industry events to showcase company products, generating leads that resulted in increased sales revenue.
- Exceeded sales targets through consistent follow-up with customers and providing expert knowledge on plumbing supplies.
- Recognized as a top-performing sales associate, consistently achieving and exceeding assigned targets while maintaining high customer satisfaction ratings.
- Managed multiple client accounts simultaneously, closely monitoring sales progress and adjusting strategies accordingly to achieve desired outcomes.
- Increased sales by building strong relationships with clients and understanding their needs for plumbing products.
Assistant Manager
The Zone Smokshop
10.2019 - 01.2021
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Stock Room Associate/Sales Associate
Shoe Palace
12.2018 - 10.2019
- Demonstrated flexibility in adapting to changing store needs or priorities, willingly taking on additional responsibilities as needed to support overall operations.
- Maintained accurate inventory records, ensuring timely replenishment of stock and preventing product shortages.
- Operated efficiently under pressure during busy seasons, prioritizing tasks effectively while maintaining a strong commitment to detail-oriented work.
- Checked numbers manually and used hand-held equipment to locate products.
Cashier Assistant
Pita Hub
01.2016 - 12.2018
- Met customer needs through polite, friendly and attentive service.
- Maintained a clean and safe workspace, ensuring proper sanitation protocols were followed.
- Handled cash drawer responsibly, accurately counting change and ensuring daily balances were correct.
- Helped customers complete purchases, locate items, and join reward programs.
- Counted cash drawers before and after shifts to verify accuracy and report discrepancies.
- Assisted with restocking shelves and inventory management to keep the store well-stocked and appealing to customers.
Education
High School Diploma -
Capuchino High School
San Bruno, CA05.2017
Skills
- Money Handling
- Customer Relations
- Team motivation
- Product and service knowledge
- Heavy Lifting
- Order Picking
- Product Sorting
- Quick Learner
- Problem-Solving
- Teamwork and Collaboration
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Plumbing Sales Associate
Lowes Hardware
01.2021 - Current
Assistant Manager
The Zone Smokshop
10.2019 - 01.2021
Stock Room Associate/Sales Associate
Shoe Palace
12.2018 - 10.2019
Cashier Assistant
Pita Hub
01.2016 - 12.2018
High School Diploma -
Capuchino High School
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