Summary
Overview
Work History
Education
Skills
Timeline
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GERARDO DAVILA

San Antonio

Summary

Proven leader in customer engagement and analytics, I significantly enhanced Charter Spectrum's client satisfaction and revenue by streamlining activation processes and upselling. At Total Quality Logistics Inc., I negotiated cost-saving shipping rates and improved operational efficiency. My self-employment as a painter further showcases my organizational skills and commitment to professionalism.

Overview

6
6
years of professional experience

Work History

Mobile Activation Specialist 1

Charter Spectrum
11.2023 - Current
  • Streamlined onboarding for new customers by creating clear, concise activation guides and instructional materials.
  • Contributed to sales team success by providing expert support during client presentations, highlighting product features and advantages related to easy activation processes.
  • Identified opportunities for upselling additional products or services during the activation phase, contributing to increased revenue growth.
  • Increased client satisfaction by promptly addressing concerns and resolving technical issues during the activation process.

Logistic Account Executive

Total Quality Logistics Inc.
01.2020 - 08.2022
  • Negotiated favorable shipping rates with carriers, resulting in significant cost savings.
  • Analyzed shipment data to identify trends, areas of improvement, and present recommendations for efficiency gains.
  • Prepared detailed reports on account performance, highlighting key achievements and areas for improvement during client meetings.
  • Coordinated timely deliveries by closely monitoring shipment schedules and proactively addressing potential delays.

Self Contracting Painter

Self Employed Services
01.2019 - 04.2020
  • Painted surfaces using brushes, spray guns, and paint rollers.
  • Prepared surfaces and surrounding areas for painting using sandpaper, tape, and other materials.
  • Painted indoor areas such as hallways, bathrooms, and lobbies.
  • Maintained professionalism and instructed others on how to be professional when with clients

Education

Associate of Arts - Marketing

North West Vista
San Antonio, TX
05.2027

Skills

  • Customer Engagement
  • Brand Awareness
  • Analytics Tools
  • Campaign Management
  • Time Management
  • Team Leadership
  • Team Collaboration
  • Organizational Skills
  • Excellent Communication
  • Decision-Making

Timeline

Mobile Activation Specialist 1

Charter Spectrum
11.2023 - Current

Logistic Account Executive

Total Quality Logistics Inc.
01.2020 - 08.2022

Self Contracting Painter

Self Employed Services
01.2019 - 04.2020

Associate of Arts - Marketing

North West Vista

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GERARDO DAVILA