Martiease Roberts
Oklahoma City
Summary
Skilled Activation Specialist with experience in managing and implementing promotional campaigns. Strengths include strategic planning, customer engagement, and cross-functional collaboration. Known for successfully facilitating brand awareness and improving market penetration through innovative strategies. Demonstrated ability to drive growth while ensuring operational efficiency.
Overview
10
10
years of professional experience
2
2
years of post-secondary education
Work History
Porting and Activation Specialist
Consumer Cellular
Oklahoma City
08.2021 - Current
- Coordinated customer activation processes for seamless account setup.
- Assisted customers with device troubleshooting and service inquiries.
- Educated customers on product features and service plans effectively.
- Documented customer interactions in CRM system for accurate tracking.
- Maintained accurate records of customer feedback to ensure satisfaction with product activation process.
- Assisted customers with troubleshooting technical issues related to product activation.
- Collected and reported on customer demographics, preferences, and buying habits to help marketing teams target strategies.
Cancercare specialist
United Health Care: CSR
Oklahoma City
11.2018 - 03.2021
- Assisted customers with inquiries regarding health plans and benefits.
- Educated clients on policy details and coverage options.
- Managed claims processing and resolved discrepancies effectively.
- Documented customer interactions in the CRM system for accurate record-keeping.
- Provided training and support to new customer service representatives.
- Coordinated with other departments to ensure efficient workflow processes.
- Collaborated with team members to enhance customer service strategies.
Registered Medical Assistant
Deaconess Hospital
Oklahoma City
02.2016 - 11.2018
- Assisted in patient examinations and documented medical histories.
- Scheduled patient appointments and managed clinic workflow efficiently.
- Prepared examination rooms and ensured necessary supplies were available.
- Administered medications and performed basic laboratory tests as directed.
- Educated patients on treatment plans and provided health care instructions.
- Maintained accurate patient records using electronic health record systems.
- Collaborated with healthcare teams to enhance patient care quality.
- Ensured compliance with safety, infection control, and regulatory standards.
- Maintained clinical records according to HIPAA regulations.
- Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
- Educated patients about medications, procedures and physician's instructions.
- Assisted physicians in exams, treatments, and procedures.
- Ordered supplies, maintained inventory levels, and stocked exam rooms with necessary equipment.
Education
Vatterott College
MO 05.2008 - 05.2010
Skills
- Account activation
- Customer education
- Device troubleshooting
- CRM documentation
- Health plan education
- Clinical compliance
- Problem solving
- Attention to detail
- Customer service
- Effective communication
- Time management
- Customer engagement
Languages
English
Full Professional
A1
Timeline
Porting and Activation Specialist
Consumer Cellular
08.2021 - Current
Cancercare specialist
United Health Care: CSR
11.2018 - 03.2021
Registered Medical Assistant
Deaconess Hospital
02.2016 - 11.2018
Vatterott College
05.2008 - 05.2010