BRITTANY STOVER
Trenton,SC
Summary
Results-driven MyChart Support Specialist with over six years of experience in healthcare customer service and technical support. Expertise in MyChart patient portal, Epic workflows, and account management, facilitating patient access and resolving technical issues. Proficient in documenting interactions and delivering clear explanations, ensuring confidentiality and a patient-centered approach in remote environments.
Overview
4
4
years of post-secondary education
7
7
years of professional experience
Work History
MyChart Support Specialist
Nordic Consulting
05.2025 - Current
- Provide professional technical and customer support to patients and healthcare users utilizing the MyChart patient portal.
- Facilitated MyChart registration, activation, login issues, password resets, and account access for users.
- Troubleshot patient portal issues and guided users through solutions with clear, easy-to-understand instructions, enhancing user experience.
- Assist patients with navigating MyChart features, including appointments, messages, test results, billing information, documents, and other available portal functions.
- Support patients with uploading and accessing electronic documents and resolving common technical issues.
- Identify complex issues and appropriately escalate technical or application-related concerns.
- Maintain professionalism and empathy when assisting patients with sensitive healthcare-related concerns.
- Protect confidential patient information and follow established privacy, security, and organizational procedures.
- Managed multiple support requests, ensuring high accuracy and customer satisfaction across all interactions.
MyChart Support Specialist II
Tegria Services Group
02.2022 - 03.2025
- Provided advanced MyChart patient portal support to patients experiencing technical, account, and navigation issues.
- Facilitated MyChart activation, account access, and troubleshooting for patients to enhance user experience.
- Enabled patients to navigate MyChart functionality and access healthcare information and services effectively.
- Delivered high-quality customer service while managing a high volume of patient support interactions.
- Supported patients with appointment scheduling, appointment-related questions, and portal-based scheduling workflows.
- Assisted with patient messages, document access, billing-related navigation, and electronic document uploads.
- Coordinated with internal teams and healthcare organizations to resolve complex patient portal issues, ensuring timely solutions.
- Documented patient interactions and support activity accurately and efficiently.
- Handled confidential healthcare information professionally while following privacy and security requirements.
- Assisted with identifying recurring technical issues and communicated trends requiring additional investigation.
Customer Service Representative
Teleperformance – UnitedHealthcare
01.2020 - 01.2022
- Provided customer service and support to UnitedHealthcare members regarding healthcare-related questions and services.
- Assisted members with account, benefits, eligibility, billing, and healthcare service inquiries to ensure clarity and support.
- Researched customer concerns and delivered accurate information, fostering professionalism and empathy in interactions.
- Demonstrated strong communication and problem-solving skills while assisting members in a fast-paced call-center environment.
- Researched customer concerns and provided accurate information while maintaining professionalism and empathy.
- Navigated multiple computer systems and applications simultaneously to locate and document customer information.
- Documented customer interactions accurately in accordance with company procedures.
- Maintained productivity, quality, attendance, and customer satisfaction standards.
- Utilized strong communication and problem-solving skills to address member needs in a fast-paced call-center environment.
Education
High School Diploma -
Strom Thurmond High School
Johnston, SC 08.2004 - 05.2008
Skills
- MyChart support
- MyChart troubleshooting
- Epic support
- Portal registration
- Account activation
- Login assistance
- Appointment scheduling
- Appointment rescheduling
- Patient registration
- Technical support
- EHR support
- Billing assistance
- Document upload
- Healthcare service
- Health Insurance Navigation
- HIPAA/Patient Privacy Awareness
- Patient communication
Languages
English
Timeline
MyChart Support Specialist
Nordic Consulting
05.2025 - Current
MyChart Support Specialist II
Tegria Services Group
02.2022 - 03.2025
Customer Service Representative
Teleperformance – UnitedHealthcare
01.2020 - 01.2022
High School Diploma -
Strom Thurmond High School
08.2004 - 05.2008