Maria Marina Garcia
San Antonio,TX
Summary
Dynamic professional with a proven track record at University Health System, adept in Epic software and MyChart support. Excels in mediation and staff training, enhancing customer satisfaction and operational efficiency. Achieved significant improvements in appointment scheduling protocols, demonstrating exceptional problem-solving and interpersonal skills. Consistently met or exceeded sales targets, underscoring a strong ability to negotiate and close deals.
Overview
10
10
years of professional experience
Work History
MyChart Liaison
University Health System
08.2020 - Current
- Answered phone with friendly greeting to create positive inbound calling experience for customers.
- Followed standard operating procedures when handling customer problems and complaints.
- Used Epic Software to schedule patients.
- Handled high volume of inbound calls per shift.
- Collaborated with healthcare staff to verify alignment of appointment scheduling with clinic protocols.
- Resolved complaints to satisfy customers and encourage future transactions.
- Asked fact-finding questions to determine customer needs and expectations and recommended specific products and solutions.
- Managed multiple schedules and prioritized tasks to meet demands of fast-paced work environment.
- Coordinated with other departments to facilitate seamless operation and excellent patient care.
- Scheduled patient appointments in respective doctors' calendars.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Cross-trained and backed up other customer service managers.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Answered online chats to give quick answers and solve problems faster.
- Developed customer service processes to improve customer satisfaction.
- Responded to customer inquiries via telephone and chat to provide updated information.
- Trained and mentored new personnel hired to fulfill various roles.
- Provided coaching and mentoring to employees.
- Trained staff on operating procedures and company services.
Inside Sales Representative
Spectrum
04.2020 - 08.2020
- Answered customers' questions regarding products, prices, and availability.
- Managed friendly and professional customer interactions.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Determined needs, delivered solutions, and overcame objections through consultative selling skills.
- Attended meeting and sales events to learn latest developments and brainstorm new sales strategies.
- Negotiated prices and terms of sales with potential customers to reach mutually beneficial agreement.
- Set up new accounts, established customer credit and set up payment methods.
- Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Kept detailed records of daily activities through online customer database.
- Contributed to team objectives in fast-paced environment.
- Informed customers of promotions to increase sales productivity and volume.
- Presented professional image consistent with company's brand values.
Call Center Sales Representative
The Mariachi Connection
09.2017 - 02.2020
- Opened new accounts and documented personal, demographic, and payment information in system.
- Followed up with customers to confirm satisfaction with purchases and resolve last-minute issues.
- Set up appointments with interested customers according to schedule availability.
- Provided information about available products and services, membership details, and purchase advantages.
- Generated leads and established relationships with potential customers through outbound telephone calls.
- Utilized sales techniques to build customer interest and close sales.
- Pitched products and services to potential customers, securing new deals and sales opportunities.
- Overcame objections using friendly, persuasive strategies.
- Negotiated pricing and payment terms with customers when possible to close deals.
- Explained product prices and packages as well as answered questions and addressed concerns of customers.
- Consistently stayed under client's budget for projects.
- Met with customers per week to discuss design vision and individual needs.
- Applied skill in color theory and composition to bring client visions to fruition.
- Created sketches and technical drawings to present design concepts to clients.
- Analyzed feedback from customers and staff to refine design concepts.
- Identified design requirements for each project.
Inside Sales Representative
Pipe Movers Inc
03.2015 - 09.2017
- Answered customers' questions regarding products, prices, and availability.
- Managed friendly and professional customer interactions.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Collaborated with outside sales representatives, marketing and other departments to generate leads and close sales.
- Negotiated prices and terms of sales with potential customers to reach mutually beneficial agreement.
- Set up new accounts, established customer credit and set up payment methods.
- Developed, maintained and utilized diverse client base.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Built diverse and consistent sales portfolio.
- Set and achieved company defined sales goals.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Maintained current knowledge of evolving changes in marketplace.
Education
Associate of Science - Nursing
Northwest Vista College
San Antonio, TXHigh School Diploma -
Blanco High School
Blanco, TX06-2014
Skills
- Representative experience
- Mediation skills
- Recordkeeping
- Policies and procedures implementation
- Issue resolution
- Goal setting
- Proficient in Epic
- Staff training
- Call center procedures
- Call escalation
- MyChart support
Languages
Spanish
Native or Bilingual
Timeline
MyChart Liaison
University Health System
08.2020 - Current
Inside Sales Representative
Spectrum
04.2020 - 08.2020
Call Center Sales Representative
The Mariachi Connection
09.2017 - 02.2020
Inside Sales Representative
Pipe Movers Inc
03.2015 - 09.2017
Associate of Science - Nursing
Northwest Vista College
High School Diploma -
Blanco High School
Similar Profiles
Wyatt PerssonWyatt Persson
Critical Care Technician at University Health SystemCritical Care Technician at University Health System
JoAnthony MartinezJoAnthony Martinez
Ambassador at University Health SystemAmbassador at University Health System
Justine Pamela MillarJustine Pamela Millar
Medical Surgical Technician at University Health SystemMedical Surgical Technician at University Health System