Tracy Lyter
Camp Hill,PA
Summary
Epic Ambulatory and software quality assurance professional with hands-on experience in workflow setup, application testing, and technical support. Adds value through test planning, root-cause research, SQL and API testing, and coordination across clinical and operational teams to support reliable system changes and efficient user support.
Overview
1
1
Certification
13
13
years of professional experience
Work History
Epic Business Specialist II
Select Medical Corporation
Mechanicsburg, Pennsylvania
12.2025 - Current
- Configure Epic ambulatory workflows for healthcare organization clinics and providers.
- Review ambulatory requests from hospital staff and clinical leadership.
- Support Epic build updates for provider schedules, orders, and preferences.
- Test ambulatory upgrades with physicians, nurses, and application teams.
- Resolve Epic Ambulatory issues for end users across outpatient departments.
- Coordinated with revenue cycle and registration teams to streamline ambulatory processes.
- Perform unit testing of new builds and patches prior to implementation in production environment.
- Provide daily support and troubleshooting for Epic Ambulatory applications, such as Cadence, Prelude, Cupid, Radiant, and Kaleidoscope.
- Participate in the design, development, implementation and maintenance of Epic Ambulatory modules.
- Develop test plans for validating changes made during upgrades or implementations.
- Analyzed user requirements to inform modifications and enhancements of existing systems.
- Evaluated current processes and proposed solutions to identify opportunities for efficiency improvements.
- Work closely with other departments to coordinate projects related to Epic Ambulatory applications.
- Assist with the customization of workflows based on client needs.
- Identified and resolved program issues to enhance system performance. and system malfunctions to restore normal functioning.
Deposits
Dave and Busters
Camp hill, PA
09.2025 - Current
- Accurately handled cash and balanced high-volume receipts to maintain financial integrity.
- Managed the reconciliation process for bank funds.
- Ensured security of funds, money equivalents, and sensitive guest information through diligent paperwork management.
- Assisted staff with bank checkouts and procedures for money and money equivalents to streamline operations.
- Completes required paperwork accurately and on time.
- Managed inventory assessments during and after shifts to ensure accurate counts.
- Assisted management with coordinating daily operational tasks to ensure efficiency.
- Reviews cleanliness and organization of all deposit areas inside and out.
- Keeps immediate supervisor informed of problems or unusual matters and takes prompt corrective action or recommends alternative actions.
- Maintains strong working relationships with company team members to support cooperative and productive work environment.
Software Quality Assurance Engineer II
Rite Aid Corporation
Etters, PA
04.2014 - 05.2025
- Created and executed manual test cases from technical documentation and business requirements to ensure comprehensive coverage.
- Developed automation scripts using Python and Test Complete
- Execute automation scripts using Azure Pipelines and Test Complete
- API testing utilizing tools such as Swagger, Postman, and ReadyAPI.
- Determine, generate, and maintain essential testing data to support accurate validation.
- Utilize tools such as MS SQL Server Studio, SQLDBX, and BMC for database access, data migration, and data modification.
- Analyze test results and validate conformity to business requirements.
- Validate high risk system modifications for all Digital Platforms (Android and iOS apps, Web, and Ecommerce sites), Pharmacy Systems, and Production/Retail Point of Sale Systems.
- Lead projects with high visibility impacting the company's bottom line directly.
- Implement procedures ensuring compliance with industry best practices and performance standards.
- Recommended strategies to management for enhancing quality assurance methods and standards to improve overall testing effectiveness.
- Create technical documentation and develop processes for training purposes
- Interact effectively with business partners and communicate effectively with a diverse group (including executives, managers and subject matter experts).
- Monitored pilot of new code, researched and reported issues encountered by stores.
Field Systems Support & Corporate Response Center Supervisor
Rite Aid Corporation
Mechanicsburg, PA
11.2015 - 12.2016
- Supervise a team of 10 – 15 Technical Support Representatives for store and corporate support.
- Manage priority problems impacting store operations and problem escalation.
- Executed command center functions to ensure effective operational support.
- Follow-up on escalated tickets and turnovers that are not resolved.
- Measured and tracked aging tickets to identify and address service delays.
- Managed work performed by Support Representatives and adjusted scheduled work efforts based on emerging problems or unexpected daily issues.
- Trained and guided associates during bi-weekly one-on-one meetings to enhance individual performance.
- Evaluate team performance through monthly call monitoring to enhance service quality.
- Managed performance issues, including attendance, in a timely manner.
- Conduct interviews and accurately assess skills to build organizational talent.
- Provided testing of new tools, including Bomgar, ServiceNow, and Verint.
Education
Certificate - MyChart
Epic Systems
Verona, WI11-2026
Certificate - EpicCare Ambulatory
Epic Systems
Verona, WI01-2026
Skills
- Epic Ambulatory
- MyChart Support
- Workflow Configuration
- Application Testing
- Requirements Analysis
- Issue Resolution
- Cross-functional Collaboration
- Application Support
TECHNICAL EXPERIENCE
Epic, Microsoft SQL Server, UNIX, Mercury Quality Center (ALM), Azure DevOps, TestComplete, Python, Postman, ReadyAPI, Swagger, MS Office (Excel, Access, etc.), RF Equipment, 3Com Network Switches/Cisco Routers, Phone Systems, Windows Clients and all peripherals, Various applications.
Custom
References and Additional Information Available Upon Request
Certification
- EpicCare Ambulatory Certification - Epic Systems
- MyChart Certification - Epic Systems
Timeline
Epic Business Specialist II
Select Medical Corporation
12.2025 - Current
Deposits
Dave and Busters
09.2025 - Current
Field Systems Support & Corporate Response Center Supervisor
Rite Aid Corporation
11.2015 - 12.2016
Software Quality Assurance Engineer II
Rite Aid Corporation
04.2014 - 05.2025
Certificate - MyChart
Epic Systems
Certificate - EpicCare Ambulatory
Epic Systems