Summary
Overview
Work History
Education
Skills
Websites
Timeline
Generic
Jennifer Haake

Jennifer Haake

San Francisco,CA

Summary

Consulting professional with strong track record in delivering impactful business solutions. Adept at strategic planning, data analysis, and process improvement. Known for fostering team collaboration and adapting to evolving project needs. Brings expertise in client relations, problem-solving, and driving measurable results.

Overview

2026
2026
years of professional experience

Work History

EPIC Cadence/Prelude/Welcome Consultant

San Francisco Department of Health
10.2022 - Current
  • Builds and maintains EPIC production environment for the Cadence/Prelude/Welcome applications. Responsible for the continuing support and build throughout the DPH/LHH/BHS service areas. Implemented Welcome in across the organization with limited workflows that included questionnaires translated in various languages. Assisted with BHS scheduling implementation. Provide guidance and mentorship foe team members. Collaboration with other application teams for problem solving project resolution, and knowledge sharing. Continued projects included: primary care scheduling optimization, specialty care scheduling optimization, Oversees the continued roll out of Welcome with additional functionality.
  • Facilitated workshops to educate stakeholders on public health practices and resources available.
  • Collaborated with interdisciplinary teams to develop community health initiatives and outreach strategies.
  • Supported implementation of health policies by monitoring compliance with regulatory standards.

EPIC Cadence/Prelude/Welcome Consultant

Novant Healthcare
11.2021 - Current
  • Creates, builds, modifies, and updates Radiant decision trees and questionnaires. Troubleshoots Radiant/Cupid scheduling. Evaluates Authorization workqueues to optimize auto-authorization foe radiological studies. Optimization of patient scheduling instructions across all markets.
  • (part-time)

EPIC Cadence/Prelude/Welcome Consultant

Saint Francis Healthcare
05.2021 - 09.2022
  • Builds and maintains EPIC production environment for the Cadence/Prelude/Welcome applications. Responsible for the continuing support and build throughout the Saint Francis and Oklahoma State University service areas. Served as one of two Cadence consultants while new Cadence team was hired and certified. Mentored the new Cadence full time analysts while providing support and expertise. Implemented Welcome in a primary care pilot site with the intention of a widespread roll out.

EPIC Analyst

BJC Healthcare
07.2018 - 05.2021
  • Builds and maintains EPIC production environment for the Cadence/Prelude/Welcome applications. Constructs new program departments in the EMR on a timely basis to prevent delays in patient care. Implements Welcome Kiosk to improve patient care. Assists with various Agile projects throughout the organization. Communicates daily with team members, end users, and leadership to identify and address errors. Designs, builds, and tests upgraded items prior to release for user efficiency. Projects that included: Storyboard, Decision Trees, PRC extract, department build, template build, ticket scheduling, as well as end user support. Provides mentorship to other members of the team with any build and workflow questions they may encounter.

Application Coordinator

Akron Children's Hospital
06.2009 - 02.2014
  • Under an application trainer title, built a training environment for use across multiple applications within the ambulatory setting. Responsible for in classroom training of multiple disciplines within the ambulatory setting. Developed lesson plans, competency measures, and refresher training for multiple applications within the ambulatory setting. Facilitated elbow-to-elbow support during go-live for EpicCare Ambulatory. Transitioned to an application coordinator role, designed, and constructed Epic EpicCare Ambulatory. Acted as a lead build project manager on: Allergy/Immunization, Neurology, and Endocrinology. Undertook and constructed workflows for the implementation of EpicCare within the clinical setting. Collaborated with various teams to ensure a seamless transition from paper documentation to computerized healthcare records. Resolved various issues that arose throughout go-live of EpicCare Ambulatory.

Clinical Educator

Emergency Corporation
01.2007 - 03.2009
  • Completed the training support during the implementation of Inova's Emergency Room. Conducted training classes for all new employees and provided support for existing employees. Developed training materials and lesson plans for all new employees. Provided support for all new employees during their first 90 days of employment.

Clinical Educator

Dallas Children's Health
07.2001 - 01.2007
  • Initially, a clinical technician supporting Trauma, Cardiac, and General Surgery Pediatric Intensive Cares. Carried out many clinical duties such as IV placement, foley insertion, sterile procedure, CPR, and dressing changes. Transitioned to Clinical Educator role and became responsible for the creation and implementation of education/competencies for the organizations Clinical Technicians.

Patient Care Technician

Mercy Hospital St. Louis
2000 - 2001
  • Assisted with daily living activities, enhancing patient comfort and dignity.
  • Monitored patients' vital signs and reported changes to nursing staff.
  • Assisted with postmortem care
  • Maintained a positive environment for sick children and their families.

Patient Care Technician

St. Louis University Hospital
1999 - 2000
  • Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
  • Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
  • Performed blood draws, EKGs, and other diagnostic tests accurately and efficiently for prompt analysis by healthcare professionals.
  • Provided high-quality personal care to patients, promoting comfort and dignity during their hospital stay.
  • Provided care for patients in acute settings and behavioral health centers of care

Education

Bachelor of Arts - Interdisciplinary Studies

University of Texas At Arlington
Arlington, TX
12.2005

Skills

  • EPIC Cadence
  • EPIC Prelude
  • EPIC Welcome
  • EPIC Referrals – Pending
  • Microsoft Word
  • Microsoft Excel
  • Adobe Lightroom
  • OneNote
  • SharePoint
  • EPIC Ambulatory
  • Problem-solving
  • Attention to detail
  • Team leadership & development
  • Client relationships

Timeline

EPIC Cadence/Prelude/Welcome Consultant

San Francisco Department of Health
10.2022 - Current

EPIC Cadence/Prelude/Welcome Consultant

Novant Healthcare
11.2021 - Current

EPIC Cadence/Prelude/Welcome Consultant

Saint Francis Healthcare
05.2021 - 09.2022

EPIC Analyst

BJC Healthcare
07.2018 - 05.2021

Application Coordinator

Akron Children's Hospital
06.2009 - 02.2014

Clinical Educator

Emergency Corporation
01.2007 - 03.2009

Clinical Educator

Dallas Children's Health
07.2001 - 01.2007

Patient Care Technician

Mercy Hospital St. Louis
2000 - 2001

Patient Care Technician

St. Louis University Hospital
1999 - 2000

Bachelor of Arts - Interdisciplinary Studies

University of Texas At Arlington