Tanisha Thomas
Atlanta,GA
Summary
Credentialed Epic Trainer Help Desk and Go-Live consultant with over 8 years of experience. Successful Epic classroom training implementations, Go-Live command center support. Support Epic Modules: Cadence/Prelude Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Epic Go-Live Support – Cadence/Prelude, Grand Central
Various Health Systems
10.2016 - 08.2024
- Go-live support for the following health systems: Enloe Medical Center, Conversion Mayo Clinic, Virtua Vorhees,
- Provided elbow support for Physicians, clinical, and front desk staff
- Worked closely with all administration staff and Non-Clinical end users in problem solving
- Command center support utilizing Footprints and VMWare for ticketing issues
- Acted as troubleshooter for issues
- Analyzed, resolved, and escalated problems from end users
- Login Labs
- Conducted dress rehearsal
- Provider side by side training IP/OP
- Provided elbow support to all Revenue cycle end users during Go-Live.
Customer Service Lead (Overnight)
Northside Hospital
09.2016 - 08.2018
- Interviewed, hired, and coordinate training of new team members
- Assisted in escalated customer problems via phone, email, and live chat
- Conducted regular call monitoring to ensure a superior client experience
- Coached, motivated & counseled staff on performance including administrating disciplinary action when necessary
- Communicated performance expectations and monitored performance plans
- Participated in project meetings, created new processes and procedures, and trained agents accordingly.
Epic Consultant – Cadence/Prelude
Baylor Scott &White Medical Center
06.2016 - 10.2016
- Developed and rolled out new training procedures
- Led classroom training for credentialed trainers to prepare for credentialing
- Aid in support with front end staff workflow
- Provided all Patient Access (Cadence/Prelude) with credentialed training support
- Created POS collection tip sheets.
Education
CERTIFICATION/BUSINESS -
GEORGIA PIEDMONT
01.2020
Skills
- Patient Access- Cadence/Prelude
- Data Entry
- LiveChat
- Epic implementation experience
- Teamwork and Collaboration
- Excellent Communication
- Remote Technical Support
- Help Desk Support
Accomplishments
- Supervised team of 5 staff members.
- Resolved product issue through consumer testing.
Timeline
Epic Go-Live Support – Cadence/Prelude, Grand Central
Various Health Systems
10.2016 - 08.2024
Customer Service Lead (Overnight)
Northside Hospital
09.2016 - 08.2018
Epic Consultant – Cadence/Prelude
Baylor Scott &White Medical Center
06.2016 - 10.2016
CERTIFICATION/BUSINESS -
GEORGIA PIEDMONT
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