Martha Shangai
Daytona Beach,FL
Summary
Highly motivated Production Team Lead offering a comprehensive background in warehouse and manufacturing operations, including recent demonstrated success in leading, mentoring, and developing high-performing production teams. Specializes in optimizing workflows, ensuring safety compliance, and delivering low-risk production services. Possesses strong capabilities in customer service, multitasking, and time management, coupled with a passion for cultivating positive customer experiences and achieving organizational objectives. Exceptional interpersonal skills for effectively addressing concerns and fostering a collaborative, results-oriented team culture.
Overview
14
14
years of professional experience
Work History
Epic Go-Live & Healthcare Support Specialist
Independent Contractors
2024.12 - Current
- Assisted clinical staff with Epic workflows and patient scheduling activities.
- Supported appointment scheduling, rescheduling, and cancellation requests,
- Maintained confidentiality and compliance with HIPAA requirements.
- Provided end-user support for Epic Ambulatory and Cadence workflows.
- Assisted users with patient registration and insurance verification processes.
- Resolved workflow issues and educated users on best practices.
Production Technician / Team Lead
B Braun Pharmaceutical
2020.06 - 2026.04
- Adapt to changing situations and make strategic decisions to ensure the team’s success.
- Communicate expectations, goals and feedback to the group regularly and resolve any concerns or issues actively.
- Identify and address conflicts early, facilitating discussions and finding satisfactory solutions for all parties involved.
- Ensure team compliance with company policies and procedures.
- Generate reports on team performance and provide regular updates to senior management.
- Maintain production machinery and equipment.
- Perform regular maintenance on production machines to ensure optimal performance.
- Prepare documents including work orders, test results, inspection reports, and inventory records.
- Ensure compliance with all safety regulations set by OSHA standards.
- Provide training and guidance to new employees on operating procedures and production processes.
- Maintain accurate records of raw materials used in the manufacturing process.
- Participate in continuous improvement projects aimed at streamlining operations.
Line Assembler
Edgewell Personal Care Co
2020.01 - 2020.06
- Operated assembly line machinery to ensure efficient production flow.
- Assembled products according to quality standards and specifications.
- Collaborated with team members to optimize workflow and reduce downtime.
- Trained new employees on assembly techniques and safety protocols.
- Maintained clean and organized workstations in compliance with safety regulations.
- Collaborated with team members to meet production deadlines and maintain a consistent workflow.
- Improved safety standards by adhering to company protocols and maintaining a clean and organized work area.
Janitor
Hr Metrics
2019.01 - 2019.09
- Sweep, mop and vacuum floors of all areas.
- Clean and sanitize restrooms, sinks, countertops and other surfaces.
- Empty wastebaskets and trash containers.
Customer Service Representative
Tech Mahindra
2012.03 - 2017.01
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Resolved customer inquiries through various communication channels, enhancing overall satisfaction levels.
- Assisted in training new team members on processes and systems, fostering knowledge sharing and efficiency.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
Education
Bachelor of Science -
Delta State University
Delta State NigeriaTraining Certificate - Banking And Financial Support Services
2011-06
Skills
- Testing and Troubleshooting
- OSHA Compliance
- Root Cause Analysis
- Leadership
- Critical Thinking
- Insurance Verification
- Analytical and Observation
- Communications
- Multitasking
- Patient Scheduling
- Patient Registration
- HIPAA Compliance
- Data Entry
- Epic Ambulatory
Accomplishments
- Supervised team of 9 staff members.
Timeline
Epic Go-Live & Healthcare Support Specialist
Independent Contractors
2024.12 - Current
Production Technician / Team Lead
B Braun Pharmaceutical
2020.06 - 2026.04
Line Assembler
Edgewell Personal Care Co
2020.01 - 2020.06
Janitor
Hr Metrics
2019.01 - 2019.09
Customer Service Representative
Tech Mahindra
2012.03 - 2017.01
Training Certificate - Banking And Financial Support Services
Bachelor of Science -
Delta State University