Summary
Overview
Work History
Education
Skills
Timeline
Generic

BLESSING COMFORT. A

Fort Worth,TX

Summary

Application, Systems, and Business Analyst with strong interpersonal, analytical, and critical thinking skills required to support clinical transformation initiatives. Customers focus on excellent communication skills to gather requirements, perform business analytics, and deliver cutting-edge solutions for the Healthcare IT sector.

Overview

6
6
years of professional experience

Work History

EPIC CLINDOC GO-LIVE SUPPORT SPECIALIST

Prime Healthcare
Pomona
11.2024 - 11.2024
  • Provided support for physicians on order entry, med reconciliation, and note writing
  • Provided support for inpatient nurses navigating through Epic hyperspace
  • Professional and courteous approach to troubleshooting charting questions and concerns
  • Provided end-user support to physicians and all staff involved in EMR usage of the system
  • Ensured prompt resolutions of issues
  • Educated Nurses on proper documentation on Flow sheet and MAR
  • Identified areas for improvement in clinical workflows and advised on potential solutions within the context of an Epic ClinDoc module
  • Consistently met performance metrics set forth for supporting end-users during their transition to newer technologies such as the Epic ClinDoc module

EPIC ASAP GO-LIVE SUPPORT SPECIALIST

RWJBarnabas Health
Long Branch, NJ
05.2023 - 05.2023
  • Conducted initial patient assessments, including evaluating vital signs, chief complaints, and medical history
  • Monitored patient flow in real-time from admission through discharge, allowing for efficient resource management
  • Educated nurse on how to use Epic system to make triage decisions, ensuring patients receive appropriate care based on their acuity level
  • Provided tools for clinicians to document patient encounters, including assessments, procedures, and outcomes
  • Assisted in the identification of end-user needs, development, and modification of the system
  • Provided support for inpatient nurses navigating through Epic hyperspace
  • Facilitated the ordering and tracking of medications, tests, and treatments, ensuring timely execution and follow-up
  • Educated nurse on how to enter and manage orders for tests, medications, and treatments within the Epic system
  • Assisted in achieving meaningful use objectives for hospitals implementing the Epic application

EPIC CARE AMBULATORY ANALYST

AP University of Illinois
New York, NY
04.2019 - 05.2019
  • Provided ATE support to clinicians and nurses
  • Provided nurses with support needed between units
  • Liaison between the command center and other consultants
  • Educated and assisted the physicians on how to document encounters, manage their In-basket, orders, preference list and efficient use of their SmartSets
  • Aided clinical documentation and general navigation in hyperspace
  • Escalated technical issues to the Command Centre as needed

Education

Bachelor of Science -

Skills

  • Complex problem-solving
  • Application Analysis
  • Strong Communication and Collaboration
  • End-User Training and Support
  • Analytic and Critical Thinking
  • Clinical Documentation
  • User Requirements Gathering and System Design
  • Troubleshooting and Issue Resolution
  • Go-live support experience
  • Clinical process expertise
  • Epic clindoc proficiency

Timeline

EPIC CLINDOC GO-LIVE SUPPORT SPECIALIST

Prime Healthcare
11.2024 - 11.2024

EPIC ASAP GO-LIVE SUPPORT SPECIALIST

RWJBarnabas Health
05.2023 - 05.2023

EPIC CARE AMBULATORY ANALYST

AP University of Illinois
04.2019 - 05.2019

Bachelor of Science -

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BLESSING COMFORT. A