EHR GoLives and Training Support Specialist Consultant with over 8+ years of healthcare experiences with supporting GoLives implementation training, optimization and development. Core competencies includes but not limited to effective communication skills, self-motivated, flexible, and versatile, listens well, detail oriented, highly organized, with extensive knowledge in Health Information Management/Informatics Technology documentations.
Overview
6
6
years of professional experience
Work History
Epic ClinDoc Go-Live Support Specialist (Wave 3)
Christus Health
Las Cruces, NM
03.2026 - 04.2026
Supported Epic EHR Wave 3 go-live, assisting clinical and administrative staff with new workflows and system navigation.
Provided at-the-elbow support across multiple Epic modules, including inpatient, outpatient, scheduling, and order entry.
Troubleshot technical and workflow issues, escalating unresolved problems to the command center.
Trained and guided end-users on efficient documentation and order placement.
Epic ClinDoc Consultant/Henry Ford
Experis
Detroit, MI
02.2026 - 02.2026
Supported the front desk staff as they checked in, check out, cancel, reschedule etc. appointments using the DAR.
Assisted staff when necessary to change provider schedules using the view schedule activity
Administered support while end users accessed and resolved any orders available to be scheduled, using the work queues lists.
Supported the front desk staff as they placed patients on a wait list and also scheduled from the list when a time slot became available.
Administered support as end users balanced their cash drawers at the end of the day, reprinted receipts and closing reports if needed. And also collected balances owed when patients did not have any existing appointment.
EHR Go-Live Specialist
Meditech Expanse
Dickson, TN
01.2026 - 02.2026
Provided support to Technologists, and Radiologists with Expanse IDM, OM/PCS in Radiology and NM departments, and as a float to support the Lab.
Trained and assisted end-users with imaging workflows, exams and order entry management, results review, and clinical documentation
Supported end-users during go-live implementations by answering questions and providing real-time workflow guidance
Assisted end users with troubleshooting workflow issues, system defects or build concerns to be resolved to command center leadership
Served as the primary point of contact for end-users during the implementation phases to address questions
Ensured adherence to patient safety standards, regulatory requirements, and HIPAA compliance
Epic Go-Live Consultant/Novant Health
Experis
Hilton Head Island, SC
01.2026 - 02.2026
Assisted physicians as they wrote their Progress Notes, using Epic Smart Tools such as smart texts, smart phrases, smart lists and smart links.
Administered support to providers as they placed their orders using the medications and orders activity/sets.
Supported with the system personalization, including but not limited to building preference lists, and smart phrases.
Assisted clinical staff as they started, updated and completed individual patient education and care plans.
Assisted providers on the effective use of the In-basket functionality.
Assisted nurses as they documented the administration of medications in the MAR activity, and assessments on the Doc flow sheet.
Assisted providers as they used the chart review activity to review historical and current data for their patients and located pertinent information.
Administered support to non-clinical staff during the registration process of new patients, updated information on existing patients.
Epic Go-Live Consultant
Phelps Hospital
White Hollow, NY
11.2025 - 11.2025
Provided onsite support to clinicians and research staffs with Epic Beacon for oncology clinical trials in Cancer Research department
Assisted and guided research coordinators and clinicians with searching clinical trial patients, research related treatment and therapy plans, ordering and documentations
Guided end users with Epic Beacon workflows for oncology clinical trials, protocols and specific treatment plans
Assisted end users with troubleshooting, escalating systems and workflow issues to be resolved to command center
EHR Go-Live Specialist
Meditech Expanse
Houston, TX
10.2025 - 10.2025
Provided support to Technologists, and Radiologists with Expanse IDM, OM/PCS in Radiology, NM and EEG departments, and as a float to support the Lab.
Trained and assisted end-users with imaging workflows, exams and order entry management, results review, and clinical documentation
Supported end-users during go-live implementations by answering questions and providing real-time workflow guidance
Assisted end users with troubleshooting workflow issues, system defects or build concerns to be resolved to command center leadership
Served as the primary point of contact for end-users during the implementation phases to address questions
Ensured adherence to patient safety standards, regulatory requirements, and HIPAA compliance
Epic Inpatient Go-Live Consultant
UPMC
Cumberland, MD
09.2025 - 10.2025
Provided onsite support to providers, nurses, therapist, unit clerk and clinical staffs with Epic Beacon at the Infusion Center, and as float to Medical Oncology unit
Provided navigation and workflow guidance for the oncology nurses during infusion visits
Provided Epic Rover support on Android devices to nurses, and assisted end user with troubleshooting Imprivata devices
Provided support to nurses and physicians with navigating admission, transfer and discharge oncology workflows
Assisted nurse with releasing cycles and treatment day plan for infusion, flowsheet assessment documentation and administering medications from the Brain and MAR
Assisted providers with managing orders, creating new or modifying existing treatment and therapy plans
Assisted end-users with personalization of orders (medications, labs and procedures), adding orders and charges to preference list, creating notes templates and documenting using Smart Tools
Assisted end users with troubleshooting issues and working with command center to resolve
Escalated system issues and problems to be resolve to help desk
Served as the primary point of contact for end-users during the implementation phases to address questions and issues the end-users may have with regards to the Epic EMR system
Cerner Inpatient Go-Live Support Consultant
McLaren
Port Huron, MI
08.2025 - 08.2025
Provided support to rounding physicians and nurses on MedSurg with Cerner Power Chart acute
Assists Nurses with navigating Care Compass, creating patient lists and multi-patients task list
Assisted Nurses with admission, transfer and discharge work flows, I-Views, Ad-hoc and care plan assessment documentations
Assisted Provider with navigation their work flow, modifying and ordering medications, customizing message center preferences, Mpage, Medication and Quick order view;
Showed clinician how to document procedures using structured documentation (Dynamic Documentation and PowerNote) and entering free text in dynamic documentation
Served as the primary point of contact for end-users during the implementation phases to address questions and issues the end-users may have with regards to the Cerner EMR system
Meditech Expanse Trainer
HCA
Spotsylvania Regional Medical Center
07.2025 - 08.2025
Provided support to Radiologist and Technologists with Meditech Expanse in Radiology department and also as a float to support the lab.
Guided and supported the Technologist with workflows, ordering and documentation of contrast, starting and completing exams.
Assisted end users with troubleshooting issues and working with command center to resolve
Served as the primary point of contact for end-users during the Meditech implementation phases to address questions
Escalated system issues and problems to be resolved to the command center leadership
Epic Inpatient Go-Live Consultant
Hannibal Regional Hospital
MS
07.2025 - 07.2025
Provided onsite support to physicians with Epic CPOE
Provided support physicians with navigating admission, transfer and discharge workflows
Provided Epic Haiku and Cantor support on IOS devices to physicians
Assisted providers with managing orders, creating new or modifying existing orders
Assisted end-users with personalization of orders (medications, labs and procedures), adding orders and charges to preference list, creating notes templates and documenting using Smart Tools
Assisted end users with troubleshooting issues and working with command center to resolve
Served as the primary point of contact for end-users during the implementation phases to address questions and issues the end-users may have with regards to the Epic EMR system; Escalated system issues and problems to be resolve to help desk
Epic ASAP Go-Live Support Specialist
UF Health Flagler
Saint Augustine, FL
05.2025 - 05.2025
Delivered at-the-elbow support for Epic EHR Go-Live, assisting physicians, nurses, and staff with navigation, documentation, and workflows.
Guided end-users on Epic modules including inpatient, outpatient, scheduling, and order entry.
Troubleshot login, workflow, and technical issues, escalating unresolved problems to IT teams.
Conducted quick training and tips sessions to build staff confidence and efficiency with Epic.
Documented common issues and provided feedback to the project team for system optimization.
Epic Go-Live Consultant
Christus Health
Beaumont, TX
03.2025 - 03.2025
Supported Epic EHR Go-Live, assisting clinical and administrative staff with new workflows and system navigation.
Provided at-the-elbow support across multiple Epic modules, including inpatient, outpatient, scheduling, and order entry.
Troubleshot technical and workflow issues, escalating unresolved problems to the command center.
Trained and guided end-users on efficient documentation and order placement.
Help Desk Analyst/ServiceNow
Experis
Atlanta, GA
03.2025 - 03.2025
Provided technical support to end-users via phone, email, and chat channels.
Diagnosed and resolved hardware and software issues efficiently to minimize downtime.
Managed ticketing system to track incidents and ensure timely resolution of user requests.
Collaborated with cross-functional teams to improve knowledge base documentation.
Epic Inpatient Go-Live Consultant
CHRISTUS Children’s Hospital
San Antonio, TX
02.2025 - 03.2025
Provided support to physician, nurses, EEG tech, unit clerk and clinical staffs with ClinDoc and CPOE in MedSurg/EEG department
Provided support to nurses and physicians with navigating admission, transfer and discharge workflows
Provided Epic Rover support on IOS devices to nurses, and medical staffs
Assisted nurses with flowsheet assessment documentations and administering medications from the Brain and MAR
Assisted providers with managing orders, creating new or modifying existing orders
Assisted end-users with personalization of orders (medications, labs and procedures), adding orders and charges to preference list, creating notes templates and documenting using Smart Tools
Assisted end users with troubleshooting issues and working with command center to resolve
Served as the primary point of contact for end-users during the implementation phases to address questions and issues the end-users may have with regards to the Epic EMR system
Escalated system issues and problems to be resolve to help desk
Epic Go-Live Consultant
Memorial Sloan Kettering (MSK)
NYC, NY
01.2025 - 02.2025
Provided onsite ATE support to physicians and clinical staffs with Epic Ambulatory in a Multispecialty outpatient clinics
Trained physicians with navigating office visit workflow
Trained and assisted clinical staff with navigating rooming activities to document vitals, history, adding pharmacy and releasing orders
Assisted end-users with personalization of orders (medications, labs and procedures), adding orders and charges to preference list, creating notes templates and documenting using Smart Tools
Assisted end users with troubleshooting issues and working with command center to resolve
Served as the primary point of contact for end-users during the implementation phases to address questions and issues the end-users may have with regards to the Epic EMR system
Epic Rover Support Consultant
Kettering Health Hospital
Kettering, OH
01.2025 - 01.2025
Provided onsite day- to- day support with Epic Rover on IOS devices for nurses and other end-users on an inpatient unit
Trained and supported end users, ensuring they are familiar with Epic Rover’s workflows and functionalities
Provided technical support by addressing issues, troubleshooting, and resolving application-related problems
Monitored system performance and work with IT team to resolve any issues impacting system availability or performance
Acted as a liaison between end users and the IT team, escalating complex issues when necessary
Assisted and collaborated with clinical teams to ensure that Epic Rover is effectively integrated into the workflows.
Assisted end users with troubleshooting application issues and working with command center to resolve
Epic Inpatient Go-Live Consultant
Broward Health Medical Center
Ft. Lauderdale, FL
10.2024 - 12.2024
Provided onsite support to rounding oncology providers, nurses, unit clerk, therapist, case managers and clinical staffs with Epic Beacon, ClinDoc and CPOE on a Oncology and MedSurg Unit
Provided support to nurses and physicians with navigating admission, transfer and discharge inpatient oncology workflows
Provided Epic Rover, Haiku and Cantor support on IOS devices to physicians, nurses, and medical staffs
Assisted nurse with releasing cycles and treatment day plan for infusion, flowsheet assessment documentation and administering medications from the Brain and MAR
Assisted providers with managing orders, creating new or modifying existing treatment and therapy plans
Assisted end-users with personalization of orders (medications, labs and procedures), adding orders and charges to preference list, creating notes templates and documenting using Smart Tools
Assisted end users with troubleshooting issues and working with command center to resolve
Served as the primary point of contact for end-users during the implementation phases to address questions and issues the end-users may have with regards to the Epic EMR system
Escalated system issues and problems to be resolve to help desk
Epic Inpatient Go-Live Consultant
Memorial Harmann, Texas Medical Center
TX
09.2024 - 10.2024
Provided onsite support to providers, nurses, therapist, unit clerk and clinical staffs with Epic Beacon, ClinDoc and CPOE on a Medical Oncology and ACE units
Provided Epic Rover support on Android devices to nurses, and assisted end user with troubleshooting imprivata devices
Provided support to nurses and physicians with navigating admission, transfer and discharge Oncology and MedSurg workflows
Assisted nurse with releasing cycles and treatment day plan for infusion, flowsheet assessment documentation and administering medications from the Brain and MAR
Assisted providers with managing orders, creating new or modifying existing treatment and therapy plans
Assisted end-users with personalization of orders (medications, labs and procedures), adding orders and charges to preference list, creating notes templates and documenting using Smart Tools
Assisted end users with troubleshooting issues and working with command center to resolve
Escalated system issues and problems to be resolve to help desk
Served as the primary point of contact for end-users during the implementation phases to address questions and issues the end-users may have with regards to the Epic EMR system
Epic Go-Live Consultant
University Health
Cleveland, OH
09.2024 - 09.2024
Provided onsite ATE support to providers and clinical staffs with Epic Ambulatory in Urgent Care clinic
Trained physicians with navigating office visit workflow
Trained and assisted clinical staff with navigating rooming activities to document vitals, history, adding pharmacy and releasing orders
Assisted end-users with personalization of orders (medications, labs and procedures), adding orders and charges to preference list, creating notes templates and documenting using Smart Tools
Assisted end users with troubleshooting issues and working with command center to resolve
Escalated unresolved system issues and problems to help desk
Served as the primary point of contact for end-users during the implementation phases to address questions and issues the end-users may have with regards to the Epic EMR system
Epic Go-Live Consultant
Boston Children Hospital
MA
05.2024 - 06.2024
Provided onsite ATE support to physicians and clinical staffs with Epic Ambulatory in a Multispecialty outpatient clinics
Trained physicians with navigating office visit workflow
Trained and assisted clinical staff with navigating rooming activities to document vitals, history, adding pharmacy and releasing orders
Assisted end-users with personalization of orders (medications, labs and procedures), adding orders and charges to preference list, creating notes templates and documenting using Smart Tools
Assisted end users with troubleshooting issues and working with command center to resolve
Escalated unresolved system issues and problems to help desk
Served as the primary point of contact for end-users during the implementation phases to address questions and issues the end-users may have with regards to the Epic EMR system
Hedis Abstrctor/Reviewer
Centene
01.2024 - 05.2024
Provided detailed reports summarizing findings from reviews and analysis.
Assisted in the preparation of audit reports, charts, and presentations for quality improvement purposes.
Performed comprehensive HEDIS data abstraction and review, ensuring accuracy and completeness of
healthcare data.
Epic Inpatient Go-Live Consultant
West Virginia University Hospital
Charleston, WV
04.2024 - 05.2024
Provided onsite ATE support to surgeons and clinical staffs with Epic OpTime/ Ambulatory in General Surgery in an Inpatient Hospital
Assisted providers and nurses with completing Pre-Op, Intra-Op/PACU and end of procedure assessments
Assisted Nurses with navigating Pre-Procedure, Intra-Procedure/Phase I, and Phase II workflows
Supported Nurses with entering/edit results, releasing held orders, manage order activities, completing procedure events, patients education/ discharge instructions
Trained physicians with navigating visit workflow
Trained and assisted clinical staff with navigating rooming activities to document vitals, history, adding pharmacy and releasing orders
Assisted end-users with personalization of orders (medications, labs and procedures), adding orders and charges to preference list, creating notes templates and documenting using Smart Tools;
Assisted end users with troubleshooting issues and working with command center to resolve
Escalated unresolved system issues and problems to help desk
Served as the primary point of contact for end-users during the implementation phases to address questions and issues the end-users may have with regards to the Epic EMR system
Epic Go-Live Consultant
City of Hope
Atlanta, GA
10.2023 - 12.2023
Provided onsite support to infusion nurses and wound care nurses with Epic Beacon, and ClinDoc/Ambulatory at the cancer treatment center
Trained nurses on infusion visit navigation and wound care nurses with inpatient and outpatient consults workflow
Assisted with releasing cycles and treatment day plan for infusion, flowsheet assessment documentation and administering, medications from the Brain and MAR
Trained and assisted nurses with navigating rooming activities to document vitals, history, adding pharmacy and releasing orders, assisted end-users with personalization of orders (medications, labs and procedures), adding orders and charges to preference list, creating notes templates and documenting using Smart Tools
Assisted end users with troubleshooting issues and working with command center to resolve
Served as the primary point of contact for end-users during the implementation phases to address questions and issues the end-users may have with regards to the Epic EMR system
Escalated system issues and problems to be resolve to help desk
Epic Inpatient Go-Live Consultant
University Health, Cleveland Medical Center
Cleveland, OH
09.2023 - 10.2023
Provided onsite support to providers, nurses, therapist, unit clerk and clinical staffs with Epic Beacon, ClinDoc and CPOE on a medical oncology floor
Provided support to nurses and physicians with navigating admission, transfer and discharge inpatient oncology workflow
Assisted nurse with releasing cycles and treatment day plan for infusion, flowsheet assessment documentation and administering, medications from the Brain and MAR
Assisted providers with managing orders, creating new or modifying existing treatment and therapy plans
Assisted end-users with personalization of orders (medications, labs and procedures), adding orders and charges to preference list, creating notes templates and documenting using Smart Tools
Assisted end users with troubleshooting issues and working with command center to resolve
Served as the primary point of contact for end-users during the implementation phases to address questions and issues the end-users may have with regards to the Epic EMR system
Escalated system issues and problems to be resolve to help desk
Cerner ASAP Adoption Coach Consultant
Baystate Franklin Hospital/Outpatient Center
Greenfield, MA
05.2023 - 06.2023
Provided support to physicians and nurses with navigating workflow optimization workflow process in Cerner Power Chart acute
Assisted provider with navigation their work flow, modifying and ordering medications, customizing message center preferences, Mpage, Medication and Quick order view
Showed clinician how to document procedures using structured documentation (Dynamic Documentation and PowerNote) and how to create autotext and enter free text in dynamic documentation
Served as the primary point of contact for end-users during the implementation phases to address questions and issues the end-users may have with regards to the Cerner EMR system
Hedis Data Abstraction
Kaiser Permanente Medical Group
Atlanta, GA
12.2022 - 05.2023
Flexibility to engage in various record retrieval and abstraction projects based on organizational needs, coordinate with provider offices for the retrieval or download of charts, monitor vendor software for additional reviewer notes, addressing and resolving any identified issues or discrepancies, organize and post records accurately to designated platforms for further processing by HEDIS Admin staff and upload to HEDIS vendor software, responsible for review of medical records and abstraction of critical HEDIS data elements into a specified data entry portal to support HEDIS reporting and Quality Improvement, maintain accuracy thresholds as set forth by University Hospital, comply with HIPAA Laws and regulations and Data entry into UH proprietary software.
Epic Inpatient Go-Live Consultant
RWJBH
Tom River, NJ
04.2023 - 05.2023
Provided onsite ATE support to providers and clinical staffs with Epic Beacon, CPOE, ClinDoc in oncology and Medsurg unit
Provided nurses with navigating oncology workflow
Trained and assisted clinical staff with navigating rooming activities to document vitals, history, adding pharmacy and releasing orders
Assisted end-users with personalization of orders (medications, labs and procedures), adding orders and charges to preference list, creating notes templates and documenting using Smart Tools
Assisted end users with troubleshooting issues and working with command center to resolve
Served as the primary point of contact for end-users during the implementation phases to address questions and issues the end-users may have with regards to the Epic EMR system; Escalated system issues and problems to be resolve to help desk
Epic Go-Live Consultant
University Health
Cleveland, OH
03.2023 - 03.2023
Provided onsite ATE support to providers and clinical staffs with Epic Ambulatory in Pediatrics clinic
Trained physicians with navigating office visit workflow
Trained and assisted clinical staff with navigating rooming activities to document vitals, history, adding pharmacy and releasing orders
Assisted end-users with personalization of orders (medications, labs and procedures), adding orders and charges to preference list, creating notes templates and documenting using Smart Tools;
Assisted end users with troubleshooting issues and working with command center to resolve;
Served as the primary point of contact for end-users during the implementation phases to address questions and issues the end-users may have with regards to the Epic EMR system;
Escalated system issues and problems to be resolve to help desk
Cerner Inpatient Go-Live Support Consultant
Jackson Memorial Hospital
Jacksonville, IL
02.2023 - 03.2023
Provided support to physicians and nurses on Transition unit with Cerner Power Chart acute
Assists Nurses with navigating Care Compass, creating patient lists and multi-patients task list
Assisted Nurses with admission, transfer and discharge work flows, I-Views, Ad-hoc and care plan assessment documentations
Assisted Provider with navigation their work flow, modifying and ordering medications, customizing message center preferences, Mpage, Medication and Quick order view;
Showed clinician how to document procedures using structured documentation (Dynamic Documentation and PowerNote) and entering free text in dynamic documentation
Served as the primary point of contact for end-users during the implementation phases to address questions and issues the end-users may have with regards to the Cerner EMR system
Epic Inpatient Go-Live Support Consultant
Mount Sinai Hospital
Manhattan, New York
01.2023 - 01.2023
Provided ATE support to Physician/ Travel Nurses with Epic CPOE/ClinDoc in an Inpatient MedSurg-Neurology unit;
Assisted Nurses with navigating admission, transfer and discharge workflow;
Trained Nurses with documenting and administering medications from the Brain and MAR; Assisted Nurses with documenting assessments and care plans
Assisted end users in troubleshooting issues and working with command center to resolve;
Served as the primary point of contact for end-users during the implementation phases to address questions and issues the end-users may have with regards to the Epic EMR system;
Escalated system issues and problems to be resolve to help desk
Cerner Charge Model Go-Live Consultant
Indiana University Health
Indianapolis, IN
12.2022 - 12.2022
Provided support to Physician and Nurses with navigating Cerner (Power Chart) and charge model in Family Medicine clinic
Trained physicians on charges and billing workflows
Served as the primary point of contact for end-users during the implementation phases to address questions and issues the end-users may have with regards to the Cerner EMR system
Epic Inpatient Go-Live Support Consultant
Roper, Roper Downtown Hospital
Charleston, SC
11.2022 - 11.2022
Provided ATE support to Physician, Therapist, Nurses, and MA with Epic CPOE / ClinDoc in an Inpatient Rehab;
Trained Physicians, Therapist and Nurses with navigating admission, transfer and discharge workflow
Assisted Nurses with documenting and administering medications from the Brain and worklist in Flowsheets and MAR
Assisted providers with managing orders, creating new or modifying existing treatment and therapy plans
Assisted physician and nurses with personalization of orders (medications, labs and procedure), adding orders and charges to preference list, creating notes templates and documenting using Smart Tools
Assisted end users with troubleshooting issues and working with command center to resolve
Served as the primary point of contact for end-users during the implementation phases to address questions and issues the end-users may have with regards to the Epic EMR system; Escalated system issues and problems to be resolve to help desk
Epic Inpatient Go-Live Consultant
Ascension Mercy Hospital
Oshkosh, WI
10.2022 - 11.2022
Provided onsite ATE support to providers and clinical staffs with Epic CPOE/ClinDoc in an Inpatient Behavioral health and as a float to Internal Medicine and Urgent care to assist to train physician and resolved issues in Outpatient clinic
Trained physicians with navigating office visit workflow; Trained and assisted clinical staff with navigating rooming activities to document vitals, history, adding pharmacy and releasing orders
Provided support to Physician and Nurses with navigating admission, transfer and discharge workflow in Behavioral health
Assisted Nurses with documenting and administering medications from the Brain and worklist in Flowsheets and MAR;
Assisted end-users with personalization of orders (medications, labs and procedures), adding orders and charges to preference list, creating notes templates and documenting using Smart Tools;
Assisted end users with troubleshooting issues and working with command center to resolve
Served as the primary point of contact for end-users during the implementation phases to address questions and issues the end-users may have with regards to the Epic EMR system; Escalated system issues and problems to be resolve to help desk
Epic Inpatient & Ambulatory Go-Live Consultant
Emory Health, John Creek Hospital
Atlanta, GA
10.2022 - 10.2022
Provided onsite ATE support to providers and clinical staffs with Epic Ambulatory in Urology
Trained physicians with navigating office visit workflow
Trained and assisted clinical staff with navigating rooming activities to document vitals, history, adding pharmacy and releasing orders, assisted end-users with personalization of orders (medications, labs and procedures), adding orders and charges to preference list, creating notes templates and documenting using Smart Tools
Assisted end users with troubleshooting issues and working with command center to resolve; Served as the primary point of contact for end-users during the implementation phases to address questions and issues the end-users may have with regards to the Epic EMR system
Escalated system issues and problems to be resolve to help desk
Epic Go-Live Consultant
Atrium
Charlotte, NC
08.2022 - 08.2022
Provided onsite ATE support to providers and clinical staffs with Epic Ambulatory in Obstetrics & Gynecology
Trained physicians with navigating office visit workflow
Trained and assisted clinical staff with navigating rooming activities to document vitals, history, adding pharmacy and releasing orders
Assisted end-users with personalization of orders (medications, labs and procedures), adding orders and charges to preference list, creating notes templates and documenting using Smart Tools
Assisted end users with troubleshooting issues and working with command center to resolve
Served as the primary point of contact for end-users during the implementation phases to address questions and issues the end-users may have with regards to the Epic EMR system; Escalated system issues and problems to be resolve to help desk
Epic Ambulatory Go-Live Consultant
Advent Health
Orlando, FL
07.2022 - 08.2022
Provided onsite ATE support to providers and clinical staffs with Epic Ambulatory in Primary Care, Internal Medicine and Bariatric
Trained physicians with navigating office visit workflow
Trained and assisted clinical staff with navigating rooming activities to document vitals, history, adding pharmacy and releasing orders
Assisted end-users with personalization of orders (medications, labs and procedures), adding orders and charges to preference list, creating notes templates and documenting using Smart Tools
Assisted end users with troubleshooting issues and working with command center to resolve
Served as the primary point of contact for end-users during the implementation phases to address questions and issues the end-users may have with regards to the Epic EMR system; Escalated system issues and problems to be resolve to help desk
Cerner Charge Model Go-Live Consultant
Indiana University Health
Muncie, IN
07.2022 - 07.2022
Provided support to Physician and Nurses with navigating Cerner Ambulatory (Power Chart) and charge model in Physical Medicine and Rehabilitation clinic
Train physicians on charges and billing workflow by providing at the elbow support to physician with the process of entering, modify and deleting charges for procedures and the visit
Served as the primary point of contact for end-users during the implementation phases to address questions and issues the end-users may have with regards to the Cerner EMR system
Epic Inpatient Go-Live Support Consultant
Hamilton General Hospital
Hamilton, Ontario, Canada
06.2022 - 07.2022
Provided expert onsite ATE providers and clinical staffs support in Express Lane and MedSurg in an Inpatient hospital with Epic CPOE/ClinDoc/ADT
Trained physicians with navigating admission, transfer and discharge workflow
Assisted providers with managing orders, creating new or modifying existing order, and with medications reconciliation
Assisted end-users with personalization of orders (medications, labs and procedures), adding orders and charges to preference list, creating notes templates and documenting using Smart Tools
Trained and assisted nurses with navigating rooming activities to document vitals, history, adding pharmacy and releasing orders
Assisted end users with troubleshooting issues and working with command center to resolve
Served as the primary point of contact for end-users during the implementation phases to address questions and issues the end-users may have with regards to the Epic EMR system; Escalated system issues and problems to be resolve to help desk
Hedis Abstractor/Reviewer
CVS Healthcare
01.2022 - 05.2022
Supported HEDIS data collection and abstraction initiatives by systematically extracting data from electronic
health records and paper records.
Reviewed patients' charts to validate the accuracy of collected data and identify potential gaps in
documentation.
Conducted medical record abstraction, located and reviewed all assigned medical charts, copied all supporting
documentation per specifications, and entered data into the applicable software system.
Abide by all HIPAA confidentiality requirements.
Epic Inpatient Go-Live Support Consultant
Ochsner Lafayette General Hospital
Crawley & Lafayette, LA
05.2022 - 05.2022
Provided onsite ATE providers rounding and clinical staffs support in an Inpatient hospital and Neuroscience Center with Epic CPOE, ClinDoc, and Ambulatory
Trained physicians with navigating admission, transfer and discharge workflow
Assisted providers with managing orders, creating new or modifying existing order, and with medications reconciliation
Assisted end-users with personalization of orders (medications, labs and procedures), adding orders and charges to preference list, creating notes templates and documenting using Smart Tools
Trained and assisted nurses with navigating rooming activities to document vitals, history, adding pharmacy and releasing orders
Assisted end users with troubleshooting issues and working with command center to resolve
Served as the primary point of contact for end-users during the implementation phases to address questions and issues the end-users may have with regards to the Epic EMR system; Escalated system issues and problems to be resolve to help desk
Cerner Charge Model Go-Live Consultant
Indiana University Health
Muncie, IN
04.2022 - 04.2022
Provided support to Physician and Nurses with navigating Cerner Ambulatory (Power Chart) and charge model in Internal Medicine clinic
Train physicians on charges and billing workflows by providing at the elbow support to physician with the process of entering, modify and deleting charges for procedures and the visit
Served as the primary point of contact for end-users during the implementation phases to address questions and issues the end-users may have with regards to the Cerner EMR system
Epic Inpatient Go-Live Support Consultant
Wellforce, Lowell General Hospital
Tyngsboro and Lowell, MA
04.2022 - 04.2022
Provided onsite/remote ATE support to clinical staff and social workers in financial clearance and counseling with patient access/Prelude in an Epic Inpatient setting
Assisted medical staff with creating new authorization or modifying existing authorization
Assisted end-users with managing work-queue, note documentations and navigating pre-cert/authorization workflow
Assisted end-users in troubleshooting issues and working with command center to resolve
Served as the primary point of contact for end-users during the implementation phases to address questions and issues the end-users may have with regards to the Epic EMR system
Escalated system issues and problems to be resolve to help desk
Meditech Inpatient Go-Live Support Consultant
Willis Knighton Heart Institute
Shreveport, LA
03.2022 - 04.2022
Provided ATE support to Physicians, Nurses and MA with Meditech Expanse in an Inpatient setting
Trained Physician and Nurses with navigating admission, transfer and discharge workflow
Assisted providers with managing orders, creating new or modifying existing and with medication reconciliation
Assisted end-users with progress note documentation and personalization of orders and notes
Trained and assisted nurses with navigating rooming activities to document vitals, history, adding pharmacy and releasing orders
Assisted end users in troubleshooting issues and working with command center to resolve
Served as the primary point of contact for end-users during the implementation phases to address questions and issues the end-users may have with regards to the EMR system
Escalated system issues and problems to be resolve to help desk
Epic Inpatient Go-Live Support Consultant
Providence Health, Covenant Medical Center
Lubbock, TX
03.2022 - 03.2022
Provided ATE support to manager and social workers with clinical case management in an Epic Inpatient setting;
Assisted case manager and nurses with navigating utilization review and CM/SWs workflows; Assisted end-users with managing orders, flowsheet and note documentations;
Assisted end users in troubleshooting issues and working with command center to resolve
Served as the primary point of contact for end-users during the implementation phases to address questions and issues the end-users may have with regards to the Epic EMR system; Escalated system issues and problems to be resolve to help desk
Cerner Go-Live Support Consultant
Marshfield
Chippewa Falls, WI
02.2022 - 02.2022
Provided support to physicians, Nurses, and MA with navigating Cerner Ambulatory (Power Chart) in an outpatient clinic (Pediatrics, Dermatology and OB/GYN);
Float to different ambulatory specialties to assist physicians on ambulatory workflows
Assisted Provider with navigation their work flow, modifying and ordering medications, customizing message center preferences, Mpage, Medication and Quick order view
Showed clinician how to document procedures using structured documentation (Dynamic Documentation and PowerNote) and how to enter free text in dynamic documentation
Served as the primary point of contact for end-users during the implementation phases to address questions and issues the end-users may have with regards to the Cerner EMR system
Cerner Inpatient Go-Live Support Consultant
McLaren West Hospital
Flint, MI
01.2022 - 02.2022
Provided support to physicians, Nurses, and Therapists in an Inpatient Rehab with Cerner Power Chart acute
Assists Nurses with navigating Care Compass, creating patient lists and multi-patients task list
Assisted Nurses with admission, transfer and discharge work flows, I-Views, Ad-hoc and care plan assessment documentations
Assisted Provider with navigation their work flow, modifying and ordering medications, customizing message center preferences, Mpage, Medication and Quick order view
Showed clinician how to document procedures using structured documentation (Dynamic Documentation and PowerNote) and how to enter free text in dynamic documentation
Served as the primary point of contact for end-users during the implementation phases to address questions and issues the end-users may have with regards to the Cerner EMR system
Cerner Charge Model Go-Live Consultant
Indiana University Health
Bloomington, IN
01.2022 - 01.2022
Provided support to Physician and Nurses with navigating Cerner Ambulatory (Power Chart) and charge model in outpatient clinics (Cardiology, Sleep clinic)
Float to different ambulatory specialties to train physicians on charges and billing workflows
Provided at the elbow support to physician with the process of entering, modify and deleting charges for procedures and the visit
Served as the primary point of contact for end-users during the implementation phases to address questions and issues the end-users may have with regards to the Cerner EMR system
Cerner Charge Model Go-Live Consultant
Indiana University Health
Muncie, IN
12.2021 - 12.2021
Provided support to Physician and Nurses with navigating Cerner Ambulatory (Power Chart) and charge model in outpatient clinics (Nephrology & Rheumatology)
Traveled to different ambulatory specialties to train physicians on charges and billing workflows;
Provided at the elbow support to physician with the process of entering, modify and deleting charges for procedures and the visit; Served as the primary point of contact for end-users during the implementation phases to address questions and issues the end-users may have with regards to the Cerner EMR system
Epic Inpatient Go-Live Support Consultant
Ascension Columbia St. Mary’s Hospital
Milwaukee, WI
10.2021 - 11.2021
Provided ATE support to Physician, Nurses, and MA with Epic ClinDoc/CPOE Inpatient in MedSurg, and as a float to assist and resolve issues in Testing/Treatment clinic
Provided support to Physician and Nurses with navigating admission, transfer and discharge workflow in MedSurg
Assisted Nurses with documenting and administering medications from the Brain and worklist in Flowsheets and MAR;
Assisted providers with managing orders, creating new or modifying existing treatment and therapy plans
Trained and assisted nurses with navigating rooming activities to document vitals, history, adding pharmacy, releasing orders
Assisted physician and nurses with personalization of orders (medications, labs and procedure), adding orders and charges to preference list, creating notes templates and documenting using Smart Tools;
Assisted end users with troubleshooting issues and working with command center to resolve
Served as the primary point of contact for end-users during the implementation phases to address questions and issues the end-users may have with regards to the Epic EMR system
Escalated system issues and problems to be resolve to help desk
Cerner Inpatient Go-Live Support Consultant
McLaren Macomb Hospital
Macomb, MI
10.2021 - 10.2021
Provided support to Transport and Custodian staffs with navigating Cerner Capacity Management in EVS and Transport departments
Trained EVS and Transport Tech on using the system and iPod to accept, modified cleaning and patient transport jobs in the hospital;
Provided training and ATE support for Nurses on transport requests for patients from the hospital units
Assisted end users in troubleshooting issues and working with command center to resolve
Epic Ambulatory Go-Live Support Consultant
Providence Health
Santa Rosa, CA
09.2021 - 10.2021
Provided ATE support to Physician, Nurses, and MA with Epic Ambulatory in Pediatrics
Assisted provider in navigating their workflow, creating new order (medications, labs, and procedure), adding orders to preference list, completing progress notes, patient education/discharge instructions and charge capture for the visit
Trained nursing with navigating rooming activities to document vitals, history and adding pharmacy. Helped provider and nurses with documenting using Smart Tools and navigating Inbasket
Supported Nurses with completing rooming activities, documenting clinic administer vaccines, medications, and specimen collection during visit; patient education/discharge instructions
Assisted end users in troubleshooting issues and working with command center to resolve
Served as the primary point of contact for end-users during the implementation phases to address questions and issues the end-users may have with regards to the Epic EMR system
Epic Beacon Go-Live Support Consultant
Premier Health
Dayton, OH
08.2021 - 09.2021
Provided ATE support to Physician, Nurses, and MA with Epic Beacon in Oncology clinic
Assisted providers with navigating their workflow, managing orders, creating new or modifying existing treatment and therapy plans
Trained nursing with navigating rooming activities to document vitals, history and adding pharmacy. Assisted nurses with releasing orders, documenting chemotherapy infusion, and completing the day or treatment cycles
Assisted physician with personalization of orders (medications, labs and procedure), adding orders to preference list, completing progress notes and charges
Helped provider and nurses with documenting using Smart Tools, navigating and filing out care plan, releasing held order, Manage orders, patient education/discharge instructions
Assisted end users in troubleshooting issues and working with command center to resolve Served as the primary point of contact for end-users during the implementation phases to address questions and issues the end-users may have with regards to the Epic EMR system
Cerner Charge Model Go-Live Consultant
Indiana University Health
Indianapolis, IN
08.2021 - 08.2021
Provided support to Physician and Nurses with navigating Cerner Ambulatory (Power Chart) and charge model in outpatient clinics
Traveled to different Ambulatory specialties to train providers on charges and billing workflows
Provided at the elbow support to physician with the process of entering, modify and deleting charges for procedures and the visit
Served as the primary point of contact for end-users during the implementation phases to address questions and issues the end-users may have with regards to the Cerner EMR system
Cerner Inpatient Go-Live Support Consultant
McLaren West Hospital
Bay City, MI
06.2021 - 06.2021
Provided support to Psychiatrists, Nurses, and Therapists in a Behavioral Health Partial Hospitalization with Cerner Power Chart acute
Assisted Provider with navigation their work flow, modifying and ordering medications, customizing message center preferences, Mpage, provider navigation view, and Quick order view
Provided at the elbow support to physician with the process of ordering and modifying medications, create patient and provider letter, saving favorite orders and create favorite folder on Quick Order components
Showed clinician how to document procedures using structured documentation (Dynamic Documentation and PowerNote) and how to enter free text in dynamic documentation
Helped with using and sharing Autotext in dynamic documentation
Assisted Nurses and Therapists with psychotherapy assessment documentation for individual and group sessions; Assisted Nurses with completing Intake form (Adhoc form) during visit, I-View documentations, ordering medication, customizing message center, Ambulatory Organizer view, I-View bands and Quick order view
Served as the primary point of contact for end-users during the implementation phases to address questions and issues the end-users may have with regards to the Cerner EMR system
Epic Go-Live Support Consultant
Providence Health
Anaheim, CA
05.2021 - 05.2021
Provided ATE support to Physician, Nurses, and MA’s with Epic Ambulatory back office support in Obstetrics/ Gynecology, Dermatology, Pediatrics, Internal and Family Medicine clinics
Assisted provider with navigating their workflow, creating new order (medications, labs and procedure), adding orders to preference list, completing progress notes and charge capture for the visit
Helped provider and nurses with documenting using Smart Tools
Supported Nurses with completing rooming activities, documenting clinic administer vaccines, medications, and specimen collection during visit; patient education/discharge instructions
Assisted end users in troubleshooting issues and working with command center to resolve
Served as the primary point of contact for end-users during the implementation phases to address questions and issues the end-users may have with regards to the Epic EMR system
Escalated system issues and problems to be resolve to help desk
Epic Go-Live Consultant
Prisma Health Epic Ambulatory Go-Live
Columbia, SC
03.2021 - 03.2021
Provided ATE support to Psychiatrist, Nurses, Behavioral Health Specialists with Epic Ambulatory in an Assertive Community Treatment
Assisted provider in navigating their workflow, creating new orders (medications, labs and procedure), adding orders to preference list, completing progress notes
Helped provider and nurses with documenting using Smart Tools
Supported Nurses and peer support specialists with completing Doc flowsheet for home visits
Assisted end users in troubleshooting issues and working with command center to resolve
Served as the primary point of contact for end-users during the implementation phases to address questions and issues the end-users may have with regards to the Epic EMR system
Cerner Inpatient Go-Live Support Consultant
McLaren Hospital
Oakland, MI
02.2021 - 02.2021
Provided support to Nurses, MA’s and Techs with navigating Cerner Capacity Management in EVS and Transport departments
Train EVS and Transport Tech on using the Cerner system and iPod to accept cleaning and patient transport requests in the hospital
Provided training and ATE support for Nurses on putting in cleaning and transport requests in the hospital
Assisted end users in troubleshooting software issues on iPods and working with command center to resolve
Epic Beaker Go-Live Consultant – Inpatient
Advocate Aurora Healthcare
Chicago, IL
12.2020 - 12.2020
Provided ATE support to Provider, Nurses, and MA’s with Epic Beaker in OR
Assisted providers and nurses with specimen collections and completing Pre-Op, Intra-Op/PACU and end of procedure assessments
Assisted Nurses with navigating Pre-Procedure, Intra-Procedure/Phase I, and Phase II workflows
Supported Nurses with entering/edit results, releasing held orders, manage order activities, completing procedure events, patients education/ discharge instructions
Assisted provided as needed in navigating their workflow, creating new order (medications, labs and procedure), adding orders to preference list and completing procedure notes
Assisted end users in troubleshooting issues and working with command center to resolve
Served as the primary point of contact for end-users during the implementation phases to address questions and issues the end-users may have with regards to the Epic EMR system; Escalated system issues and problems to be resolve to help desk
Epic ATE Go-Live Consultant – Inpatient Go-Live
South Side Regional Medical Center
Petersburg, VA
09.2020 - 09.2020
Provided ATE support to Provider, Nurses, MA’s with Epic ClinDoc and CPOE in MedSurg
Assisted provider with navigating their workflow, creating new order (medications, labs and procedure), adding orders to preference list, completing progress notes during admission, roaming and discharge processes
Helped provider and nurses with documenting using Smart Tools
Supported Nurses with completing shift documentations with the Brains and Flowsheet during patient hospitalization;
Helped with navigating and filing out care plan, releasing held order, Manage orders, patient education/discharge instructions
Assisted end users in troubleshooting issues and working with command center to resolve
Epic ATE Go-Live Consultant
OhioHealth O’Bleness Go-Live
Athens, OH
02.2020 - 03.2020
Provided ATE support to Provider, Nurses, MA’s with Epic Ambulatory in a Pediatric, Urology, Otolaryngology(EN&T) clinics
Assisted provider with navigating their workflow, creating new order (medications, labs and procedure), adding orders to preference list, completing progress notes and charge capture for the visit
Helped provider and nurses with documenting using Smart Tools
Supported Nurses with completing Intake form, patient education, discharge instructions during visit
Assisted end users in troubleshooting issues and working with command center to resolve
Served as the primary point of contact for end-users during the implementation phases to address questions and issues the end-users may have with regards to the Epic EMR system; Escalated system issues and problems to be resolve to help desk
Epic ATE Go-Live Consultant – Inpatient
Advocate Aurora Healthcare
Good Samaritan Hospital, Downers Grove, IL
02.2020 - 02.2020
Provided ATE support to Provider, Nurses, and MA’s with Epic OpTime in an Outpatient Surgery in Gastroenterology and Pain clinic
Assisted providers and nurses in completing Pre-Op, Intra-Op/PACU and end of procedure assessments
Assisted Nurses with navigating Pre-Procedure, Intra-Procedure/Phase I, and Phase II workflows
Supported Nurses with entering/edit results, releasing held orders; manage order activities, completing procedure events, patients education/ discharge instructions
Assisted provided as needed in navigating their workflow, creating new order(medications, labs and procedure), adding orders to preference list and completing procedure notes
Assisted end users in troubleshooting issues and working with command center to resolve
Served as the primary point of contact for end-users during the implementation phases to address questions and issues the end-users may have with regards to the Epic EMR system; Escalated system issues and problems to be resolve to help desk
Cerner Go-Live Support Consultant (Wave 3)
Indiana University Health -Annet
Lafayette, IN
11.2019 - 11.2019
Provided support to Urologist, Nurses, and MA’s with navigating Cerner Ambulatory (Power Chart) in an outpatient Otolaryngology clinic
Assisted Provider with customizing message center preferences, Toolbar, Ambulatory Organizer view, Provider Navigation view, Medication and Quick order view
Provided at the elbow support to physician with the process of ordering and modifying medications, create patient and provider letter, save favorite orders and create favorite folder on Quick Order components
Showed clinician how to document procedures using structured documentation (Dynamic Documentation and Powernote) and how to enter free text in dynamic documentation
Helped end-user with creating Autotext, using and sharing Autotext in dynamic documentation
Assisted Nurse and MA’s with completing Intake form (Adhoc form) during visit, I-View documentations, ordering medication and POC test, customizing message center, Ambulatory Organizer view, I-View bands and Quick order view
Served as the primary point of contact for end-users during the implementation phases to address questions and issues the end-users may have with regards to the Cerner EMR system
Education
Bachelor of Science - Computer Science
University of Lagos
Lagos, NG
05.2008
Skills
Software Support
Super User Assistance
EMR implementation
Training
Stakeholder relationship management
Problem solving
Deadline management
Epic Hyperspace
Cerner
Meditech
Microsoft Windows
Microsoft Office
Citrix
Analytical skills
Statistical skills
JMP Pro
Minitab
MATLAB
Hedis Data Abstraction
Hedis Abstractor/Reviewer
Software Capability
Hyperspace: CPOE, ClinDoc, Beacon, ASAP, Beaker (Clinical Pathology), OpTime (Same Day Surgery), Rover, Haiku, Cantor, Ambulatory, PowerChart (Acute), RadNet, Capacity Management, Ambulatory, Ancillary: Radiology (Imaging & Documentation Management (IDM) and Lab; Expanse Patient care (PCS), Expanse Order Management (OM), Expanse Point of Care (Mobile), Windows: Microsoft Office (Excel, Word, Power Point, Outlook), Citrix, JMP Pro, Minitab, MATLAB