Sasha Eseonu
Richmond,TX
Summary
Driven EHR Implementation Specialist with a proven track record at multiple health systems, specializing in EHR system optimizations and training. Expert in EPIC muliplte modules and adept at workflow enhancement, I significantly improved training efficiency and system usability. Known for exceptional problem-solving skills and a results-driven approach, I consistently deliver effective solutions to complex challenges.
Overview
9
9
years of professional experience
Work History
Epic Implementation Consultant
Medasource
04.2016 - 01.2020
- Credentialed trainer: Assist in developing and implementing an Epic training program for a particular Epic and Cerner application in a classroom setting or remotely
- Utilizing LMS and Microsoft Office
- Abstractor: Provide accurate and complete information about EMR records by abstracting medical record charts promptly and efficiently
- Specialist in Go-Live: Integration and providing immediate support in implementing Epic, Cerner, McKesson within their healthcare system
- Help desk analyst: Serve as the front line of support in diagnosing and troubleshoot Epic/Cerner/McKesson end-user problems via telephone, voicemail or email
- Assisted with password resets, unlocking, updating user record, Troubleshooting
- Provide basic workflow and informational support to facilitate use of Epic applications
- Create, respond to, and monitor incidents, diagnose, troubleshoot and escalate resolution of technical problems with tickets and information technology issues related to the EMR using Service Now.
- Maintained reliable and consistent internet and phone access.
- Used MS Teams Channels throughout the course of the day for internal communications.
- Supported during go-live implementations and weekends on a rotational basis
Epic Associate Analyst
The Harris Center
Houston, Texas
10.2020 - Current
- Provide Epic product function, design, build, and support expertise and experience for the providers assigned Epic module for ongoing system build and configuration for their assigned Epic module
- Provide training in a classroom setting to new hires
- Provide remote training to Providers via WebEx, Teams, or Zoom
- Host refresher trainings and lunch and learns remotely to end users to ensure efficient use of Epic
- Develop and update the curriculum, lesson plan, and exercise booklets for all classes
- Assisting new providers and other Healthcare staff with operation and administration of ClinDoc, Ambulatory, and Cadence modules and providing intermediate-level support, troubleshooting, and configuration of assigned applications in Epic
- Maintain an effective working relationship with clients by preparing coherent, grammatically accurate, effective, and professional business correspondence
- Addresses client needs in Epic Hyperspace Client, Discovery, and Sandbox by proposing time-sensitive, effective, and practical solutions
- Regularly report and aids in identifying areas for improvement and optimizing program effectiveness.
- Frequently meeting with providers for Q&As, refresher courses to ensure functional knowledge of the current system.
Education
Associate In Engineering Technology - Mechanical Engineering
Houston Community College
Houston, TXBachelor Of Science - Microbiology
University of Lagos
Lagos. NigeriaSkills
- EPIC ClinDoc
- EPIC ASAP
- EPIC Optime/Anesthesia
- EPIC Grand Central
- Epic Cadence
- Epic Beaker AP/CP
- Epic Radiant
- Epic Ambulatory
- Cerner Power Chart
- Help desk analyst
- Dragon
- Haiku
- ServiceNow
- Cisco Jabber
- Microsoft Office Suite
- Microsoft Teams
- Zoom
- WebEx
- Hedis (Abstraction) COA
- Hedis (Abstraction) CCS
- Hedis (Abstraction) CBP
- Hedis (Abstraction) LTSS
- Hedis (Abstraction) PPC
- Hedis (Abstraction) COL
- Hedis (Abstraction) BPD
- Hedis (Abstraction) TRC
- Hedis (Abstraction) EED
- Hedis (Abstraction) WCV
- Workflow Optimization
- Rover
Mostrecentprojects
- Houston Methodist, Ambulatory, 08/01/24
- Centura Health, Clindoc, 04/01/24 - 07/31/24
- Providence Hospital, Optime, 03/01/24
References
Personal and professional references are available upon request.
Timeline
Epic Associate Analyst
The Harris Center
10.2020 - Current
Epic Implementation Consultant
Medasource
04.2016 - 01.2020
Associate In Engineering Technology - Mechanical Engineering
Houston Community College
Bachelor Of Science - Microbiology
University of Lagos