LAURENE IZAGBO
Lewisville,TX
Summary
Demonstrated ability to boost system adoption rates by over 30% through innovative training strategies. Proven to have a strong focus on team collaboration and achieving results. Skilled in delivering comprehensive training on electronic health record systems, ensuring seamless user adoption and improved workflow efficiency. Known for adaptability in dynamic environments and effective communication with diverse teams. Proficient in curriculum development, system troubleshooting, and user support.
Overview
9
9
years of professional experience
Work History
Epic Ambulatory/Clindoc Principal Trainer
CSI Healthcare IT
01.2024 - Current
- Provider 100-101
- Nurse 100
- Tech
- Clerk
- Helping departments or teams achieve their goals by leveraging the right technological tools or systems provided by the Information Services Department.
- Providing classes in person and virtually: technological tools or systems
- Design lesson plans and exercise booklets that are specific to each individual location or department and making it available on the Learning and Development page.
- Host Personalization labs with providers a week before Go-live. Customize Smartsets, Clinical Impressions, create smartphrases, note templates, macros. Chart layout, speed buttons, inbasket, etc.
- Making sure credentials are printed out and available for the end-users.
- Ensure learners are successfully enrolled in classes and end user assessments.
- Train physicians on how to customize their schedule, view reports, utilize the Plan tab.
- Keeping all curriculum up to date, to reflect the training environment and the organizations.
- Clean out any training patients in preparation for your demo.
- Having classroom materials ready such as: Class info sheet, Exercise booklet, Paper for taking notes.
- Communicate with my Epic team to determine where information from site visits, workflow adoption, and overall operational decisions is stored.
- Understanding what physician documentation for a visit is required at the organization
- Maintained a working knowledge of the outpatient business process to ensure customer satisfaction when utilizing Epic.
- Conduct workflow analysis, training, implementation, and provide ongoing support for the Electronic Medical Records (EMR) application.
- Ensure any issues or discrepancies are troubleshooted and resolved that are affecting electronic medical record system functionality.
- Working closely with the IT team and analysts to ensure efficient and timely resolution.
- Consistently displaying my commitment to personal growth and the growth of my team by being caring, outgoing, and reliable.
Lead Trainer Ambulatory/Epic Credentialed Trainer, ClinDoc
The Harris Center For Mental Health And IDD
10.2020 - 01.2025
- Addresses client needs in Epic Hyperspace Client, Discovery, and Sandbox by proposing time-sensitive, effective, and practical solutions
- Regularly report and aids in identifying areas for improvement and optimizing program effectiveness.
- Trained new trainers on multiple modules.
- Gained insight from long standing staff to produce a more efficient lesson plan.
- Frequently meeting with providers for Q&As, refresher courses to ensure functional knowledge of the current system.
- Implemented training programs for enhanced employee skills.
- Maintained an open line of communication with the ambulatory clinic supervisors.
- Meeting with providers to ensure end user training accurately prepared staff to work in home health settings, behavioral health, and community connect for our ambulatory sites.
- Streamlined communication processes to foster transparency among departments.
- Coordinated recruitment efforts to attract top talent.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Provide Epic product function, design, build, and support expertise and experience for the providers assigned Epic module for ongoing system build and configuration for their assigned Epic module
- Provide training in a classroom setting to new hires
- Provide remote training to Providers via WebEx, Teams, or Zoom
- Host refresher trainings and lunch and learns remotely to end users to ensure efficient use of Epic
- Develop and update the curriculum, lesson plan, and exercise booklets for all classes
- Ensuring the team stays on track by leading and having open availability for further guidance.
- Assisting new providers and other Healthcare staff with operation and administration of ClinDoc, Ambulatory, and Cadence modules and providing intermediate-level support, troubleshooting, and configuration of assigned applications in Epic
- Maintain an effective working relationship with stakeholders by preparing coherent, grammatically accurate, effective, and professional business correspondence
Epic Implementation Specialist
Medasource
10.2016 - 02.2020
- Credentialed trainer: Assist in developing and implementing an Epic training program for a particular Epic and Cerner application in a classroom setting or remotely
- Utilizing LMS and Microsoft Office
- Abstractor: Provide accurate and complete information about EMR records by abstracting medical record charts promptly and efficiently
- Specialist in Go-Live: Integration and providing immediate support in implementing Epic, Cerner, AthenaHealth, McKesson within their healthcare system
- Help desk analyst: Serve as the front line of support in diagnosing and troubleshoot Epic/Cerner/McKesson end-user problems via telephone, voicemail or email
- Assisted with password resets, unlocking, updating user record, Troubleshooting
- Provide basic workflow and informational support to facilitate use of Epic applications
- Create, respond to, and monitor incidents, diagnose, troubleshoot and escalate resolution of technical problems with tickets and information technology issues related to the EMR using Service Now.
- Maintained reliable and consistent internet and phone access.
- Used MS Teams Channels throughout the course of the day for internal communications.
- Supported during go-live implementations and weekends on a rotational basis
Education
Bachelor of Science - Mass Communication
IGBINEDION UNIVERSITY OKADA
BENIN,NIGERIASkills
- EPIC ClinDoc
- EPIC ASAP
- EPIC Stork
- EPIC Grand Central
- Epic Cadence
- Epic Ambulatory
- Cerner Power Chart
- Cerner PowerOrders
- Cerner PowerPlan
- LMS Systems
- Help desk analyst
- Dragon
- Rover
- Cantu
- Haiku
- ServiceNow
- Cisco Jabber
- Microsoft Office
- Microsoft Teams
- Zoom
- WebEx
- Workflow Optimization
- Chart Abstraction
Timeline
Epic Ambulatory/Clindoc Principal Trainer
CSI Healthcare IT
01.2024 - Current
Lead Trainer Ambulatory/Epic Credentialed Trainer, ClinDoc
The Harris Center For Mental Health And IDD
10.2020 - 01.2025
Epic Implementation Specialist
Medasource
10.2016 - 02.2020
Bachelor of Science - Mass Communication
IGBINEDION UNIVERSITY OKADA