Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jocelyn Collins

Houston,TX

Summary

Experienced with delivering comprehensive implementation projects from inception to completion. Utilizes strategic planning and stakeholder engagement to ensure seamless execution. Track record of managing cross-functional teams and driving continuous process improvements.

Overview

6
6
years of professional experience

Work History

EMR Implementation and Training Consultant

CSI Healthcare IT
06.2019 - Current
  • Lead EMR implementations across multiple platforms including Epic, Athena, Meditech, and Cerner for 20+ healthcare facilities, managing complex integration projects from pre-launch planning through post-launch optimization
  • Create and manage detailed project plans for simultaneous customer EMR integrations, overseeing implementation timelines and deliverables while conducting weekly status meetings with customer IT teams to drive progress
  • Conduct comprehensive system testing to ensure EMR functionality and data integrity prior to go-live, performing real-time problem solving and issue resolution with 98% user satisfaction rates across implementations
  • Develop user-friendly training guides and resources for EMR workflows, creating comprehensive training modules and educational materials for 800+ healthcare staff across multiple health systems
  • Facilitate live and virtual training sessions for Epic Clinical Research Systems, Athena workflows, and other EMR platforms, achieving 95% training completion rates and ensuring all users achieve proficiency
  • Provide phone-based customer support and troubleshooting for EMR onboarding and issue resolution, serving as primary technical resource for 500+ clinical staff during go-lives and optimization phases
  • Collaborate with internal teams to design and implement system enhancements based on customer feedback, improving user adoption by 40% through workflow optimization and best practice implementation
  • Ensure healthcare regulatory compliance including HIPAA and data security best practices across all EMR implementations, maintaining 100% compliance with federal and institutional policies
  • Create workflows for EMR data analysis across Epic ambulatory and inpatient modules to validate data entry, identify system trends, and support continuous improvement initiatives across customer implementations

Associate Physics Teacher

Alief Independent School District
08.2024 - 05.2025
  • Developed and delivered technical training curriculum for 200+ high school physics students, creating comprehensive educational modules and assessment materials
  • Collaborated with department leadership to develop standard operating procedures for curriculum implementation, improving assessment consistency by 30% across department
  • Performed data analysis and validation using Excel and SPSS of 500+ student assessment results to identify trends and improve learning outcomes by 25%
  • Provided mentoring and training support to 15+ fellow educators on technology integration and data-driven instructional practices

Clinical Healthcare Technician

Houston Methodist Hospital
01.2023 - 05.2024
  • Utilized Epic EMR systems daily for 100+ patient encounters across Emergency Department and multiple ICU units, documenting complete patient care processes with 100% compliance with HIPAA and Joint Commission standards
  • Provided clinical support to 25+ healthcare staff members daily as float specialist in high-acuity environments (ER, Medical ICU, Surgical ICU, Cardiac ICU), gaining deep understanding of healthcare workflows and EMR integration needs
  • Performed data validation of 500+ critical patient vital signs daily using Epic flowsheets, ensuring 99.8% data accuracy for clinical decision support
  • Managed laboratory interface integration in Epic system, ensuring proper specimen labeling protocols and 100% regulatory compliance in critical care settings

Patient Care Technician & Health Unit Coordinator

Harris Health Ben Taub Hospital
12.2021 - 04.2022
  • Provided direct patient care as Patient Care Technician on med/surg psychiatric unit, supporting 25+ patients daily with activities of daily living, vital signs monitoring, and behavioral observation using hospital EMR systems
  • Served dual role as Health Unit Coordinator managing unit operations, coordinating patient admissions/discharges, and facilitating communication between clinical teams, physicians, and ancillary departments
  • Maintained detailed documentation of patient behaviors, medication compliance, and treatment responses in EMR systems, ensuring 100% regulatory compliance with psychiatric care standards and safety protocols
  • Collaborated with multidisciplinary teams including psychiatrists, nurses, social workers, and therapists to coordinate comprehensive patient care plans and discharge planning for psychiatric patients

Visual Continuous Monitoring Partner

Memorial Hermann System
09.2019 - 06.2020
  • Provided continuous monitoring of 50+ high-risk patients daily using integrated video surveillance and Epic EHR systems, analyzing behavioral patterns with 99.2% accuracy
  • Documented 1,200+ patient interactions monthly in Epic electronic health record systems, maintaining complete regulatory compliance with patient safety protocols
  • Achieved 95% successful intervention rate through real-time data analysis and Epic alert system utilization, promoting patient safety and regulatory compliance

Education

Bachelor of Science - Biology

Texas Southern University

Skills

  • EMR Platforms: Epic (ambulatory & inpatient modules), Athena, Meditech, Cerner
  • Project Management: Multi-site implementations, timeline management, stakeholder coordination
  • Training & Education: Curriculum development, live/virtual facilitation, user adoption
  • Healthcare Workflows: Clinical operations, regulatory compliance, data integrity
  • Technical Skills: SQL, SharePoint, MS Office Suite, system integration
  • Healthcare Regulations: HIPAA, Joint Commission, FDA compliance

Timeline

Associate Physics Teacher

Alief Independent School District
08.2024 - 05.2025

Clinical Healthcare Technician

Houston Methodist Hospital
01.2023 - 05.2024

Patient Care Technician & Health Unit Coordinator

Harris Health Ben Taub Hospital
12.2021 - 04.2022

Visual Continuous Monitoring Partner

Memorial Hermann System
09.2019 - 06.2020

EMR Implementation and Training Consultant

CSI Healthcare IT
06.2019 - Current

Bachelor of Science - Biology

Texas Southern University

Similar Profiles

CREATE PROFILE