Julio Davila
Phoenix,AZ
Summary
Skilled Activation Specialist with experience in managing and implementing promotional campaigns. Strengths include strategic planning, customer engagement, and cross-functional collaboration. Known for successfully facilitating brand awareness and improving market penetration through innovative strategies. Demonstrated ability to drive growth while ensuring operational efficiency.
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
8
8
years of professional experience
Work History
Porting and Activation Specialist
Consumer Cellular
Phoenix, USA
02.2020 - 11.2024
- Take calls from costomer help activate and port in numbers Escalated calls warranty Help agents with calls
- Wrote comprehensive reports outlining findings and translating concepts for technical and non-technical audiences.
- Managed customer accounts throughout the entire activation cycle from start to finish.
- Maintained accurate records of customer feedback to ensure satisfaction with product activation process.
- Coordinated with sales teams to ensure smooth customer onboarding experience during product activations.
Costumer Service Representative
Wells Fargo Bank
Phoenix, USA
03.2017 - 02.2020
- Was in the fraude department help costomer with fraude accounts
- Collected deposits or payments and arranged for billing.
- Provided exceptional customer service to ensure customer satisfaction.
- Answered customer inquiries and provided accurate information regarding products and services.
- Recommended improvements in products, service and billing methods to management to prevent future problems.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Answered inbound calls, chats and emails to facilitate customer service.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Education
Technical school - Data entry
Webster carrier collage
Los Angeles, CA06.1989
High school diploma -
James A Garfield High School
Los Angeles, CA06.1988
Skills
- Data Entry
- Microsoft Outlook
- Microsoft Powerpoint
- Research
- Cold Calling
- Quality Assurance
- Customer engagement
- CRM software
- Product launches
- Brand activation
- Survey coordination
- Consumer Behavior Understanding
- Presentation skills
- Active listening
- Business performance analysis
- Data collection
- Business needs analysis
- Problem-solving
- Reliability
- Excellent communication
- Data collection processes
- Data collection and analysis
- Multitasking Abilities
- Self motivation
- Goal setting
- Microsoft office
- Verbal and written communication
Timeline
Porting and Activation Specialist
Consumer Cellular
02.2020 - 11.2024
Costumer Service Representative
Wells Fargo Bank
03.2017 - 02.2020
Technical school - Data entry
Webster carrier collage
High school diploma -
James A Garfield High School