Kyle Henry
Wilmington,NC
Summary
Veteran sales and management professional, educated in computer technology and networking applications, built upon a foundation of customer service and critical thinking. Comfortable with accelerated projects and fast paced work environments.
Overview
28
28
years of professional experience
2
2
years of post-secondary education
2
2
Certifications
Work History
Sr. Rep Porting, Activation and Credit
Verizon Wireless
Wilmington, NC
01.2019 - 12.2025
- Increased customer satisfaction by promptly addressing concerns and providing first call resolution.
- Concisely and efficiently perform troubleshooting for customer devices to resolve technical issues and provide an improved customer experience.
- Resolved issues through careful research and follow-up with customers.
Operations Manager
Cash Company
Redmond, Washington
08.2011 - 08.2018
- Marketed hard to move inventory online, using a variety of platforms and techniques, increasing sales volume by 29% yearly.
- Implemented and supported small business server-client network, utilizing point of sale and accounting software provided by third party vendors.
- Developed and maintained customer relationships resulting in increased sales, traffic volume and positive interactions, while being accountable for all daily operations of retail store.
Dispatcher
First Med
Wilmington, NC
06.2010 - 07.2011
- Excelled as first point of personal and telephone contact for patients, medical practitioners, EMTs & administrators in a fast paced, time critical environment, resulting in increased crew efficiencies and faster trip times.
- Trained new operators in proper call procedure additionally expanding their critical understanding of occupational roles.
Corporate Sales Representative
Specialty Engraving
Wilmington, NC
09.2009 - 04.2010
- Researched, prospected, qualified and sold employee recognition programs to national retail, hospitality, & restaurant chains.
- Utilized software and work flow processes to design and create recognition awards for new and prospective corporate clients.
Systems Engineer
Topographic Domotics
Wilmington, NC
03.2009 - 06.2009
- Created various promotional and marketing materials to increase brand awareness at trade shows and events.
- Engineered and implemented a home automation showroom and office network to demonstrate available technologies to potential customers.
Medical Screening Associate
Inclinix
Wilmington, NC
09.2006 - 01.2008
- Detailed research study information to interested callers, while successfully collecting sensitive medical history using proprietary software to screen callers for participation in various clinical trials, resulting in increased patient pools.
- Authenticated web data in order to compile a database of target sites for upcoming research projects, allowing quick start up of future studies.
Call Center Supervisor
Blitz Research
Wilmington, NC
12.1997 - 03.2006
- Effectively provided coaching for employees across several different departments, improving operator metrics, while maintaining 80% attendance rates for scheduled attendees.
- Created training manual for inbound call department, covering all areas of functional job processes for smooth employee on-boarding.
- Independently managed a team of recruiting operators interfacing with medical practitioners for pharmaceutical clients.
Education
Associate of Applied Science -
Cape Fear Community College
Wilmington, NC 09.2006 - 12.2008
Certification
CompTIA A+ Professional - IT Tech
Timeline
Sr. Rep Porting, Activation and Credit
Verizon Wireless
01.2019 - 12.2025
Operations Manager
Cash Company
08.2011 - 08.2018
Dispatcher
First Med
06.2010 - 07.2011
Corporate Sales Representative
Specialty Engraving
09.2009 - 04.2010
CompTIA A+ Professional - IT Tech
08-2009
Systems Engineer
Topographic Domotics
03.2009 - 06.2009
Microsoft Office Specialist - Access 2003
12-2008
Associate of Applied Science -
Cape Fear Community College
09.2006 - 12.2008
Medical Screening Associate
Inclinix
09.2006 - 01.2008
Call Center Supervisor
Blitz Research
12.1997 - 03.2006