Gerardo Diaz
Rio Rancho,NM
Summary
Instrumental IT Professional bringing 13+ years of experience achieving ambitious goals in challenging IT environment. Diligent, forward-thinking and adaptable to dynamic company, customer, and project needs. Successful at motivating teams to meet demanding timelines. As a IT Manager I oversee all technology deployment and maintenance. Instructs and leads IT staff members in support of hardware, software and networking infrastructure. Actively works with executives to determine and implement tech needs. Manages technology strategy, training and documentation.
Overview
11
11
years of professional experience
1
1
Certification
Work History
IT Manager
City of Espanola
2023.11 - 2024.09
- Responsible for the overall planning, organizing and execution of all information systems, information technology and security for the city of Espanola and Espanola Police Department.
Technical Deployment Engineer
Amazon.com
2022.06 - 2023.03
- As part of the Just Walk Out Technology Team, my responsibilities included: As an Engineer we take on problems spanning various domains, including network engineering, hardware design, process optimization, process documentation and work standardization.
IT Support Associate II
Amazon.com
2021.09 - 2022.06
- As part of the Support Team at SAT6 - Amazon Fulfillment my responsibilities are as follows: Provide Customer Service to Amazon Ware Employees with issues with warehouse technologies.
Apprenticeship for Pen Tester
Manpower Group Solutions / Experis/Nationwide
2021.03 - 2021.06
- Employed as an Apprenticeship as a Penetration Tester for Experis, US Inc
- This was a 12-week (3 month) Job training in understanding the fundamentals of Security practices, cybersecurity solutions and Dev- ops Practices.
Technical Consultant Engineer
Manpower Group Solutions / Experis/Nationwide
2019.11 - 2021.01
- Employed as Technical Consultant Engineer for Experis IT at Cisco Systems, Inc
- In Morrisville/RTP, NC; Contract position, working in Cisco Cloud Email Security Support Team.
System Administrator
Cherokee Nations Technology
2019.10 - 2019.11
- Employed as a System Administrator for Cherokee Nations Technology as a short term contractor for the US Geological Survey.
System Administrator
Edgewater Federal Solutions
2019.04 - 2019.07
- Employed as an IT System Administrator/Contractor for Edgewater Federal Solutions at the US Department of Energy in Carlsbad, NM.
IT System Administrator (Contractor)
Sabio Systems
2018.02 - 2019.01
- Employed as an IT System Admin/Contractor, for the Jemez Health & Human Services in Jemez Pueblo, NM.
IT Network Manager
Inn of the Mountain Gods Resort & Casino
2017.05 - 2017.09
- As the IT Network Manager, for the Inn of the Mountain Gods Resort & Casino, my duties were to provide Senior Lead Role in managing the IT Network support teams for all of Mescalero Apache Tribal Enterprises including Tribal Offices, 2 casinos with approximately 2500 slot machines, 300 room Hotel, Trailer Park Resort, and Ski Resort.
IT System Administrator
Camel Rock Casino
2013.06 - 2016.12
- Provide IT assistance for the Pueblo of Tesuque Tribal Enterprises which included Tribal Administration, Casino (approx.: 800+ slot machines), Gas Stations POS
- I also served as the Interim IT Director for 10 months with 2+ years as System Administration Lead/Supervisor.
Education
MBA - Business Administration
UNIVERSITY OF PHOENIX
Albuquerque, NM05.2014
Bachelor of Science - Information System Security
ITT-TECHNICAL INSTITUTE
Albuquerque, NM06.2011
Associate's degree - Computer Networking
ITT Technical Institute-Albuquerque
Albuquerque, NM09.2009
Skills
- IT Asset Management
- Network Administration
- Technical Troubleshooting
- Team Development
- Application support
- IT Compliance
- Disaster Recovery
- IT Budgeting
- Documentation Management
- Cybersecurity Management
- IT risk management
- Documentation And Reporting
- Cybersecurity best practices
- Operating system management
- Information Security
- Quality Assurance
- Mobile Technologies
- Problem-Solving
- User Support
- Technology Integration
- Analytical Skills
- Problem-solving aptitude
- Self Motivation
- Adaptability and Flexibility
- Effective Communication
- Problem-solving abilities
- Time Management
- Decision-Making
- Written Communication
- Operational Reporting
- Organizational Skills
- Budget Administration
- Analytical Thinking
Certification
American Red Cross - Adult & Pediatric First aid / CPR / AED, 01/11/23, 01/11/25, 013FM0K
Timeline
IT Manager
City of Espanola
2023.11 - 2024.09
Technical Deployment Engineer
Amazon.com
2022.06 - 2023.03
IT Support Associate II
Amazon.com
2021.09 - 2022.06
Apprenticeship for Pen Tester
Manpower Group Solutions / Experis/Nationwide
2021.03 - 2021.06
Technical Consultant Engineer
Manpower Group Solutions / Experis/Nationwide
2019.11 - 2021.01
System Administrator
Cherokee Nations Technology
2019.10 - 2019.11
System Administrator
Edgewater Federal Solutions
2019.04 - 2019.07
IT System Administrator (Contractor)
Sabio Systems
2018.02 - 2019.01
IT Network Manager
Inn of the Mountain Gods Resort & Casino
2017.05 - 2017.09
IT System Administrator
Camel Rock Casino
2013.06 - 2016.12
MBA - Business Administration
UNIVERSITY OF PHOENIX
Bachelor of Science - Information System Security
ITT-TECHNICAL INSTITUTE
Associate's degree - Computer Networking
ITT Technical Institute-Albuquerque
American Red Cross - Adult & Pediatric First aid / CPR / AED, 01/11/23, 01/11/25, 013FM0K
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