GERARDO FIGUEROA

With over 27 years of experience in the telecommunications industry, this skilled leader specializes in operations management, field services, and technical troubleshooting. Throughout their career, they consistently drive operational efficiency, reduce costs, and maintain high employee morale. Their expertise spans across copper and fiber optic technologies, with leadership positions at Verizon and Lumen Technologies. Thriving in dynamic environments, they excel at managing complex projects and leading cross-functional teams to achieve high performance. In all professional relationships, they are dedicated to fostering collaboration, integrity, and respect.

• Led an initiative that reduced OPEX in the Tampa market by implementing out-of-shift tours, resulting in a significant year-over-year reduction in overtime costs.
• Selected for the Emerging Leaders Management Training program, recognizing my high performance and leadership potential.
• Spearheaded efforts to improve service and overtime levels for the Avon Park District, achieving a 33% reduction in headcount while maintaining service quality.

• Operational Efficiency & Cost Reduction, Successful history of optimizing operations and reducing OPEX (Operational Expenses).
• Leadership & Team Development, Strong team management, fostering a high-performance culture with a focus on communication, collaboration, and results.
• Customer Relations & Communication, Fluent in English and Spanish with exceptional skills in customer relations and conflict resolution.
• Technical Expertise, Extensive hands-on experience with telecommunications equipment, both copper and fiber optic.
• Strategic Planning, Adept at identifying and executing strategies that lead to service improvements and cost savings.