Oracle 8Yrs
Gerardo Flores
Houston,Texas
Summary
Manufacturing Industry experience with over 8 years that include customer support, planning and supply chain. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
20
20
years of post-secondary education
Work History
Post Shipment Support Representative
Powell Industries
4 2023 - Current
- Communicated with clients and customers to gather, provide and share updated information on products and services.
- Responsible for the arrangement of support and the management of Repairs & Warranty activity including Job Completions after a job ship to achieve high levels of customer satisfaction.
- Handled customer inquiries and suggestions courteously and professionally.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Prioritized urgent requests and adjusted schedules accordingly, ensuring prompt attention to critical issues.
Lead Inventory Control
Powell Industries
01.2020 - 04.2023
- Evaluated employee performance regularly, providing constructive feedback aimed at enhancing productivity levels while maintaining a positive work atmosphere.
- Ensured accurate inventory levels by conducting regular audits and adjusting stock records as needed.
- Collaborated with other departments to resolve any discrepancies in orders or shipments, ensuring customer satisfaction.
- Enhanced team productivity with regular training sessions on safety protocols, equipment usage, and inventory management techniques.
Expeditor/Planner
Powell Industries
10.2018 - 01.2020
- Managed high volumes of orders while maintaining accuracy through attention to detail and effective time management skills.
- Handled urgent requests from internal departments, working diligently to resolve issues quickly without compromising quality standards.
- Manage planning and production execution data including work orders, prioritization, capacity constraints and production monitoring.
- Responsible for expediting shortages and ensuring all required items are completed to support assembly operations. Interfaces with Engineering, Scheduling, Purchasing, Shop and Manufacturing groups
- Coordinated material procurement efforts, ensuring on-time availability of components for uninterrupted production cycles.
- Worked directly with production personnel to resolve production scheduling issues and conflicts.
- Developed production schedules according to deadlines for existing orders.
Material Handler
Powell Industries
09.2015 - 10.2018
- Collaborated with team members to ensure timely completion of tasks and high-quality work standards.
- Used hand-held scanners and physical logs to accurately track item movements.
- Expedited order fulfillment by accurately picking, packing, and shipping products to internal departments.
- Increased productivity, utilizing forklifts and other material handling equipment effectively.
- Participated in continuous improvement initiatives aimed at enhancing overall warehouse performance.
- Optimized warehouse space utilization by regularly assessing layout effectiveness and making necessary adjustments as needed.
Parts Warehouse Personnel
Russel and Smith Ford
08.2013 - 09.2015
- Handled paperwork associated with each order accurately and promptly, facilitating smooth transactions from start to finish.
- Expedited order processing by efficiently locating, retrieving, and staging items for shipment.
- Coordinated with other departments to resolve any issues or discrepancies in a timely manner, minimizing delays in order fulfillment.
- Optimized inventory management with regular cycle counts, ensuring stock levels remained accurate.
Education
Associate of Applied Science - Mechanical Drafting Technology
Houston Community College
Houston, TX 05.2001 - 05.2021
Skills
- Project Management
- Customer Support
- Technical Troubleshooting
- Warehouse Safety
- Data Management
- Team Management
- Teamwork and Collaboration
- Supervision and leadership
- Production Scheduling
Software
Manufacturing execution system
Timeline
Lead Inventory Control
Powell Industries
01.2020 - 04.2023
Expeditor/Planner
Powell Industries
10.2018 - 01.2020
Material Handler
Powell Industries
09.2015 - 10.2018
Parts Warehouse Personnel
Russel and Smith Ford
08.2013 - 09.2015
Associate of Applied Science - Mechanical Drafting Technology
Houston Community College
05.2001 - 05.2021
Post Shipment Support Representative
Powell Industries
4 2023 - Current
Similar Profiles
John Francis EstrellaJohn Francis Estrella
Production Worker Powder Coat Technician at Powell IndustriesProduction Worker Powder Coat Technician at Powell Industries
Grant GovellaGrant Govella
Media Production Intern at Powell IndustriesMedia Production Intern at Powell Industries
Jasmine CastilloJasmine Castillo
Assembler at Powell IndustriesAssembler at Powell Industries
Gabriel LejarazoGabriel Lejarazo
Senior Control Systems Designer II at Powell IndustriesSenior Control Systems Designer II at Powell Industries
Lisa TaylorLisa Taylor
J. HIlburn Custom Menswear Stylist at Independent Stylist- J. Hilburn Custom Men’s WearJ. HIlburn Custom Menswear Stylist at Independent Stylist- J. Hilburn Custom Men’s Wear