Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Languages
Certification
References
Timeline
Generic
Gerardo Franco

Gerardo Franco

Hayward,CA

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Seeking entry-level opportunities to enhance abilities while contributing to company growth. Team leadership to contribute positively to a professional role. Strategic and focused with a passion for fostering the company vision through commitment to client satisfaction. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed. Experienced professional with a strong background in technology-related roles. Proficient in software development and technical support. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organizational success.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Life Insurance Agent

Primerica
San Leandro, CA
02.2024 - Current
  • Participated in informational meetings to enhance my understanding
  • Utilized my parents' connections to drive sales growth
  • Formed a cohesive and productive team under my leadership
  • Developed and maintained long-lasting relationships with clients through regular communication.
  • Utilized website advertisements to significantly increase sales growth
  • Mastered utilization of Zoom as a means to engage with clients unable to meet in person.
  • Cultivated international relationships at global conferences, acquiring knowledge from seasoned agents
  • Used informational flyers to effectively communicate the advantages and opportunities available through Primerica membership
  • Assembled and mentored a successful team, empowering individuals to build upon their talents and establish their own teams.
  • Demonstrated the effectiveness of Primerica in helping individuals resolve debt and establish a solid foundation for their future.
  • Highlighted to customers that Primerica's offerings extend beyond life insurance, encompassing additional financial products such as savings accounts and various forms of insurance.

UPS Package Handler

The UPS Store 3132
San Leandro
02.2023 - Current
  • Executed essential tasks of maintaining store operations, such as booting up computers and coordinating login processes
  • Maintained stock levels by restocking sold items
  • Created a welcoming atmosphere for customers through genuine interactions.
  • Efficiently organized and packaged Amazon returns, ensuring secure taping and neat stacking.
  • Processed package shipments for customers, obtaining necessary information such as origin and destination
  • Enhanced customer experience by offering transparent pricing estimates for shipments
  • Educated peers on effective work strategies
  • Scanned out electronics/internet modems from AT&T, Comcast, and other company inventory
  • Managed end-of-shift responsibilities which involved maintaining cleanliness of surfaces, removing dust, operating vacuums, and accurately reconciling cash.
  • Implemented and trained team members on efficient multitasking methods
  • Ensured timely delivery of daily printouts for drivers
  • Accurately updated store records by visually assessing package details such as sender, content description, and delivery location
  • Assisted customers with opening their P.O mail boxes, facilitating contract signings and offering concise explanations of available services. Provided information on pricing plans and outlined steps for receiving mail or packages.
  • Maximized efficiency of package deliveries by implementing a system where customers received their packages via signed slips in their PO mailboxes
  • Assisted customers in obtaining printed copies, laminated documents, and emailed papers by guiding them through the necessary steps.
  • Proven ability to handle difficult situations with composure and professionalism
  • Assisted in training new employees on package handling processes.
  • Utilized computer systems for tracking orders, printing labels, and preparing reports.
  • Took and successfully passed the notary exam, although official notary status was not obtained due to contractual obligations.
  • Provided valuable support to notaries by preparing printouts of important legal documents such as acknowledgements, jurats, and other required paperwork. Additionally, played a key role in generating waivers to ensure accurate billing for notary services.
  • Increased speed and accuracy of customer charges by effectively utilizing a memorized numeric keypad, enabling swift and accurate payment processing.
  • Consistently upheld cleanliness protocols to foster productivity and professionalism.
  • Created a positive experience for customers, ensuring their return in the future.

Sales Associate and Cashier

Big 5 Sporting Goods
San Lorenzo, CA
01.2022 - Current
  • Received and organized incoming cargo truck deliveries, ensuring timely arrival and smooth operations in the morning.
  • Initiated proactive customer assistance throughout work shifts.
  • Collaborated effectively with team members to ensure efficient and timely completion of tasks.
  • Effectively communicated my perspectives on efficient processes to colleagues.
  • Implemented efficient system for organizing and categorizing items using sensor technology
  • Implemented efficient customer charging system resulting in quick and accurate transactions
  • Effectively boxed and organized inventory in storage area
  • Organized stockroom shelves according to size, color or style.
  • Developed promotional strategies to increase sales volume.
  • Maintained up-to-date knowledge of store merchandise and policies.
  • Assisted customers with product selection, sizing and styling.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Cleaned shelves, counters and tables to maintain organized store.
  • Greeted customers to determine wants or needs.
  • Resolved customer complaints professionally in accordance with company policy.
  • Assisted customers over the phone regarding store operations, product information and order placement.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Discounted purchases by scanning and redeeming coupons.

Education

High School Diploma -

San Lorenzo High School
San Lorenzo, CA
06-2021

Some College (No Degree) - Computer Science

Chabot College
Hayward, CA

Skills

  • Client Service
  • Appointment Scheduling
  • Service Marketing
  • Self Motivation
  • Team building
  • Attention to Detail
  • Professionalism
  • Email Marketing
  • Building Relationships
  • Truck loading
  • Freight Handling
  • Phone Etiquette
  • Teamwork
  • Retail merchandising expertise
  • Store Opening and Closing
  • Positive and professional
  • Reliability and punctuality
  • Problem-solving aptitude
  • Computer Proficiency and Microsoft Office
  • Honest and Dependable
  • POS system operations
  • Product Knowledge
  • Money Handling
  • Fluent Bilingualism (English and Spanish)
  • Goal Setting
  • Active Listening
  • Fast Thinking
  • Valid Driver's License
  • Clean Driving Record
  • Multitasking
  • Patience and understanding
  • Till Counting
  • Creative Thinking
  • Customer Satisfaction
  • Telephone management
  • Customer Service
  • Verbal and written communication
  • Editing skills
  • Document Translation
  • Adaptability
  • Excellent Communication
  • Strong vocabulary skills
  • Fast Typing Speed
  • Excellent Writing Abilities
  • Organization
  • Leadership
  • Accommodation/Flexible

Affiliations

  • Practice Coding
  • Typing for better speed results
  • Exercise to keep myself healthy and strong
  • Playing video games with friends
  • Shopping with family or friends
  • Listening to music

Accomplishments

  • Youth Soccer (2009-2012), 7 Trophies
  • Drone Pilot (7th grade), Only a certificate of Completion
  • Robotics Engineer (8th grade), Only a certificate of Completion
  • School Basketball Team (8th grade), Jersey and Metal Trophy for the team
  • YEP; Youth Enrichment Program (7th-8th grade), made many friends
  • Link Crew (11th-12th Grade), became someone who inspires others

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual
Chinese (Cantonese)
Elementary

Certification

Drivers License ISS:11/29/2023

Insurance Certificate of Completion ISS: 3/24/2024

Certificate of authorization to manufacture notary public seals ISS: 5/10/2024

Middle School - Accumulated multiple “Honor Roll Certificates” for meeting a G.P.A of 3.67 - 4.0 ISS: June 2018

High School - Accumulated multiple “Honor Roll Certificates” for meeting a G.P.A of 3.67 - 4.0

(The school would sometimes hand out pens, pins or USB sticks as a gift for meeting these scholar achievements.) ISS: June 2021

References

References available upon request.

Timeline

Life Insurance Agent

Primerica
02.2024 - Current

UPS Package Handler

The UPS Store 3132
02.2023 - Current

Sales Associate and Cashier

Big 5 Sporting Goods
01.2022 - Current

High School Diploma -

San Lorenzo High School

Some College (No Degree) - Computer Science

Chabot College

Similar Profiles

CREATE PROFILE
Gerardo Franco