GERARDO GARNICA
MORENO VALLEY,CA
Summary
To obtain a position in which I can make a positive contribution of my creative, business, and administrative experience.
Dedicated professional with strong communication and customer service skills. Demonstrated ability to handle high call volumes while providing accurate information and resolving issues efficiently.
Overview
34
34
years of professional experience
4
4
years of post-secondary education
Work History
Sales Representative/ Warranty & Tech Rep
Gibson Performance Exhaust
Corona, California
05.2017 - Current
- Provide accurate and appropriate information in response to customer inquiries on live Chat.
- Deliver prompt, accurate and excellent customer service.
- Answer an average of 100 calls and emails each day, addressing customer inquiries, solving problems, and providing product information.
- Increased sales by offering advice on purchases and promoting additional products.
Sales Representative /Bilingual CSR
Meyer Distributing
Ontario, CA
02.2015 - 03.2017
- Built new leads, followed up existing leads, built solid relationships with all leads and customers.
- Provided exceptional customer service to all customers.
- Answered between 80-150 phone calls, provided price quotes and other information.
- Increased purchase totals by recommending additional items.
- Resolved concerns with products or services to help with retention and drive sales.
- Conducted market research to identify emerging trends and opportunities for sale's.
Branch Manager
Silla Automotive LLC
Montclair, California
02.2013 - 12.2014
- Ensure quality & quantity of received & shipped goods.
- Recorded all stock movement & deliveries in database & prepared regular reports.
- Maintained friendly and professional customer interactions.
- Supervise up to 7 staff members, including preparing weekly rosters.
- Manage warehouse costing, budgeting & forecasting.
- Managed opening and closing times for the branch.
Customer Service / Counterman
Fast Undercar Automotive
Riverside, CA
03.2012 - 01.2013
- Listened to customer needs and preferences to provide accurate product needs.
- Provided excellent Customer Service.
- Answered promptly between 60-100 telephone calls a day, courteously & satisfied the caller.
- Completed voluntary customer service training to learn ways to enhance customer satisfaction and improve productivity.
Shipping & Receiving Manager
O'Reilly's Distribution Center
Perris, California
10.2005 - 11.2008
- Received & documented all shipments & receiving.
- Maintained inventory control.
- Streamlined shipping process.
- Processed outbound shipments for common carriers, FedEx, and UPS.
- Trained new employees and delegated duties.
Parts Manager
Valley Auto Parts
La Puente, California
02.1992 - 10.1996
- Provided superior customer service and work quality while demonstrating attention to detail, flexibility, and innovation in resolving problems.
- Responsible for supervision of 7 staff members.
- Handled the responsibility of hiring staff and monitoring the ongoing training session.
- Finalized the quote price of automobile parts before sending it to customers.
- Operated cash register with proficiency, processed cash, and checked bank deposits.
Education
High School Diploma - General Studies
Claremont High School
Claremont , CA 09.1984 - 06.1988
Skills
- Microsoft Office Word
- Microsoft Power Point
- Microsoft Office Excel
- Pro Tools
- Outlook
- Excellent Communication Skills
- Extensive Customer Service Skills
- Sales Knowledge
- Chat Support Knowledge
- Multi Tasking
- Bilingual Spanish
Specialized Skills
Microsoft Office Word, Microsoft Power Point, Microsoft Office Excel, Pro Tools, Outlook, Problem-Solving, Excellent Communication Skills, Extensive Customer Service Skills, Sales Knowledge, Multi-Line Phone Talent, Complaint Resolution
Timeline
Sales Representative/ Warranty & Tech Rep
Gibson Performance Exhaust
05.2017 - Current
Sales Representative /Bilingual CSR
Meyer Distributing
02.2015 - 03.2017
Branch Manager
Silla Automotive LLC
02.2013 - 12.2014
Customer Service / Counterman
Fast Undercar Automotive
03.2012 - 01.2013
Shipping & Receiving Manager
O'Reilly's Distribution Center
10.2005 - 11.2008
Parts Manager
Valley Auto Parts
02.1992 - 10.1996
High School Diploma - General Studies
Claremont High School
09.1984 - 06.1988