ALESIA M GANN
Groveport,OH
Summary
Customer Service Representative with over 20 years of experience in fast-paced team-based environments with the expertise of delivering support to both external and internal customers. Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
19
19
years of professional experience
Work History
Customer Service Rep
ODW Logistics
08.2023 - Current
Logistics Specialist
ScriptDrop Inc
04.2020 - 07.2023
Frontend General Manager
Microtel Inn & Suites
03.2023 - 06.2023
Mail Processor
Staffmark
08.2020 - 02.2022
Cashier
Meijer
01.2021 - 05.2021
Customer Service
Benchmark Education
07.2018 - 03.2020
Customer Service Lead
ODW Logistics
10.2005 - 06.2018
Education
Certification - IATA, 49CFR, IMDG
Bureau of Dangerous Goods
Columbus, OH11-2024
Certification - Bartender
ABC Bartending School
Columbus, OH05-2023
Certification - Computer Programming/Data processing
PSI Computer Institute
Columbus, OH11-1992
High School Diploma -
Marion-Franklin High School
06-1991
Vocational Certification - Insurance
Southeast Career Center
Columbus, OH05-1991
Skills
- Account Management
- Warehousing systems
- AS/400
- SAP
- LEAN
- SPS Commerce
- EDI
- Creating & Entering Orders
- Generating Bills of Ladings
- Scheduling loads with Couriers
- NetSuite
- Invoicing
- Payment processing
- HSP Machine Operator
- Mail Sorter
- Inventory Control
- Cycle Counts
- Picking and Packing
- Cashier
- Cash handling
- Store deposits
- Vault countdown
- Hotel Management
- Reporting
- Customer Service
- Night Audit
- SynXis Property Hub
- Sabre Hotel operating system
- Housekeeping
- Room QA
- Laundry
- Breakfast setup
- Supply ordering
- New hire training
- Microsoft Office Word
- Microsoft Office Excel
- Interviewing
- Team development
- Skilled Multitasker
- Quick Learner
- Deadline driven
- Problem Solve
- Data Entry
- 10-Key Operator
- Customer RMA management
- Computer proficiency
- Adaptive team player
- Reading comprehension
- Data entry
- Document control
- Time management
- Stress management
- Opening and closing accounts
- Shipping and receiving
- Paperwork processing
- Documentation
- Active listening
- Report generation
- Appointment scheduling
- Order processing
- Staff education and training
- Technical troubleshooting
- Receiving support
- Credit card payment processing
- Typing proficiency
- Delivery scheduling
- Warehousing functions
- Office equipment proficiency
- Decision-making
- Account updating
- Scheduling
- Shipping procedures
- Problem-solving
- Empathy and patience
- Microsoft Excel
- Customer service
- Multitasking and organization
- Creative problem solving
- Microsoft Office Suite
- Punctuality and reliability
Timeline
Customer Service Rep
ODW Logistics
08.2023 - Current
Frontend General Manager
Microtel Inn & Suites
03.2023 - 06.2023
Cashier
Meijer
01.2021 - 05.2021
Mail Processor
Staffmark
08.2020 - 02.2022
Logistics Specialist
ScriptDrop Inc
04.2020 - 07.2023
Customer Service
Benchmark Education
07.2018 - 03.2020
Customer Service Lead
ODW Logistics
10.2005 - 06.2018
Certification - IATA, 49CFR, IMDG
Bureau of Dangerous Goods
Certification - Bartender
ABC Bartending School
Certification - Computer Programming/Data processing
PSI Computer Institute
High School Diploma -
Marion-Franklin High School
Vocational Certification - Insurance
Southeast Career Center
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