Gerardo Garza Jr
Clinton Twp.,MI
Summary
Dynamic manager with a proven track record at Hadi Auto Mechanic, excelling in operations management and customer service. Enhanced team performance through effective training and conflict resolution, while implementing process improvements that reduced operational costs by 20%. Skilled in negotiation and relationship building, fostering partnerships that expanded market reach.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Manager / Turo Co-Host
Hadi Auto Mechanic
08.2025 - 12.2025
- Managed daily operations, ensuring efficient workflow and high-quality service delivery.
- Trained and mentored junior staff on automotive repair procedures and safety protocols.
- Implemented scheduling system to optimize technician assignments and reduce wait times.
- Oversaw inventory management, maintaining adequate stock levels of parts and supplies.
- Developed standard operating procedures to improve maintenance processes and service consistency.
- Analyzed operational metrics to identify areas for process improvement and cost reduction.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Improved marketing to attract new customers and promote business.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Increased market share with strategic business development efforts, expanding into untapped markets.
- Negotiated favorable terms with suppliers, cutting operational costs while maintaining quality of service.
- Fostered partnerships with industry leaders, enhancing company's reputation and creating new business opportunities.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Manager
Dix & Goddard Auto
05.2019 - 08.2025
- Directed daily operations to ensure efficient workflow and optimal productivity.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Improved safety procedures to create safe working conditions for workers.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Education
Associate of Applied Science - Information Technology & Electronic Engineering
ITT
Troy, MI11-2003
Skills
- Verbal and written communication
- Complex Problem-solving
- Staff training and development
- Staff management
- Customer service
- Operations management
- Conflict resolution
Accomplishments
- Supervised team of 10 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved 5 star rating on Google, Yelp & Trip Advisor by completing Customer repairs with accuracy and efficiency.
- Managed Turo Auto rentals and Repair shop simultaneously on a daily basis.
Certification
- Automotive Repair Licenses - 08/26
- Collision Related - Mechanical Repair
- Front End
- Brakes and Braking systems
- Air Conditioning and Refrigerant recovery and recycling.
Languages
English
Full Professional
Spanish
Limited Working
Timeline
Manager / Turo Co-Host
Hadi Auto Mechanic
08.2025 - 12.2025
Manager
Dix & Goddard Auto
05.2019 - 08.2025
Associate of Applied Science - Information Technology & Electronic Engineering
ITT