Aranique Ernest
Houston,TX
Summary
Motivated Operations Professional with a proven track record in property management dedicated and organized financial professional with outstanding relationship-building and problem-solving skills. Driven to exceed expectations and operate effectively in fast-paced, high-pressure environments. Self-motivated team player adept at cultivating partnerships and building lasting relationships across all demographics and management levels. Dynamic and reliable with exceptional customer service and communication skills.
Overview
6
6
years of professional experience
Work History
Turo Host
Turo
Miami, FL
11.2022 - Current
- Ensured that all safety regulations were followed during vehicle inspections prior to renting out cars.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Greeted customers, assessed their needs and provided appropriate services.
Apple Technical Support Representative
Conduent
Miami, FL
02.2020 - Current
- Provided technical support to customers on Apple products, including iPhone, iPad, MacBook and iPad.
- Educated customers on product features and usage instructions.
- Configured network settings on Apple devices according to user requirements.
- Assisted customers over the phone and via email by providing accurate information regarding Apple products.
- Adhered to all company policies when dealing with customer inquiries.
- Conducted diagnostic testing to identify software or hardware issues and provided appropriate solutions.
Aribnb Host
Airbnb
Miami, FL
10.2020 - 03.2023
- Maintained an organized system for tracking bookings, payments, cancellations, reviews.
- Developed strategies to maximize profits from short-term rentals.
- Created detailed listings on Airbnb with photos and accurate descriptions of the property amenities.
- Greeted guests upon arrival and provided information about the property and local area.
- Checked-in guests using online software systems such as Guesty or Hostfully.
- Welcomed customers, offered assistance and answered questions by providing rates, terms and conditions of rental.
Night Auditor
The Conrad Miami
Miami, FL
09.2019 - 09.2021
- Handled night audit paperwork, verification of daily room occupancy and hotel revenue reviews.
- Compiled daily reports on hotel activity such as room occupancy, revenue totals, and other statistics.
- Answered telephone calls from customers related to billing inquiries or complaints.
Advocate Member Service Representative
United Healthcare
Miami, FL
05.2018 - 05.2018
- Performed data entry tasks to update customer profiles in accordance with company policies.
- Provided information on products and services to enhance customer knowledge.
- Created reports summarizing customer interactions and feedback collected during the day.
- Adhered to organizational procedures when handling confidential information.
Education
Bachelor of Science - Business Administration
Johnson & Wales University
North Miami, FL12-2024
Skills
- Risk Assessment
- Customer Service
- Communication
- Problem Orientation
- Time Management
- Cross-Fictional Collaboration
- Documentation Management
- Written and Verbal Communication
- Innovation and Adaptability
- Curiosity
- Technical Mindset
- Data Analytics and Visualization
- Proficiency with spreadsheets
- Proficiency with Microsoft, Excel, Powerpoint, and Word
- Critical Thinking & Problem-Solving
Completed Certificates
Hootsuite Platform Certification
- Issued October 2022
- Credential ID 59538659
Hootsuite Social Marketing Certification
- Issued October 2022
- ID 60379957
Certifications In Progress
- Analytics Certificate - Coursera / Free code camp
- Google Project Management Professional Certificate - Coursera
- Meta Social Media Marketing Professional Certificate
Timeline
Turo Host
Turo
11.2022 - Current
Aribnb Host
Airbnb
10.2020 - 03.2023
Apple Technical Support Representative
Conduent
02.2020 - Current
Night Auditor
The Conrad Miami
09.2019 - 09.2021
Advocate Member Service Representative
United Healthcare
05.2018 - 05.2018
Bachelor of Science - Business Administration
Johnson & Wales University