Summary
Work History
Education
Skills
Timeline
Generic

Gerardo Gutierrez

Moreno Valley,CA

Summary

Dynamic Field Service Technician with a proven track record at MCI Communications, excelling in customer service and technical problem-solving. Skilled in time management and equipment maintenance, I enhanced operational efficiency and trained junior staff, ensuring high customer satisfaction and reliable service delivery. Committed to fostering strong client relationships and compliance with safety standards.

Work History

Field Service Technician

MCI Communications
Fontana, CA
2017 - 2024
  • Diagnosed and resolved technical issues for cable and internet services, enhancing customer satisfaction.
  • Conducted routine maintenance on equipment, ensuring optimal performance and reliability.
  • Trained junior technicians on installation procedures and troubleshooting techniques, fostering a collaborative work environment.
  • Streamlined service call processes, improving response times and operational efficiency.
  • Responded quickly to emergency maintenance requests for timely on-call support.
  • Installed new equipment and explained operation and routine maintenance protocols to customers.
  • Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.

Route Sales Representative

Auto Chlor System
Riverside, CA
02.2015 - 2018
  • Provided outstanding customer service, cultivating robust client connections and guaranteeing product satisfaction.
  • was tasked with the efficient delivery of industrial dishwasher chemicals and
  • restroom supplies while performing preventive maintenance and repairs to
  • ensure optimal equipment performance and customer satisfaction
  • Conducted inventory assessments, maintaining accurate stock levels to minimize shortages and overages.
  • Implemented safety protocols during deliveries, ensuring compliance with health regulations and company standards.

Car Salesperson

Rio Rancho GMC
Pomona, Ca
2010 - 2018
  • Developed strong customer relationships through personalized service and follow-up communication.
  • Conducted vehicle presentations and demonstrations, showcasing features and benefits effectively.
  • Aligned pricing strategies with customer needs to drive positive outcomes.
  • Completed registration paperwork and sales documentation.

Education

High School Diploma -

Duarte High School
Duarte, CA

Skills

  • Time management
  • Valid Driver's license
  • Customer service
  • Clean driving record
  • Computer skills

Timeline

Route Sales Representative

Auto Chlor System
02.2015 - 2018

Field Service Technician

MCI Communications
2017 - 2024

Car Salesperson

Rio Rancho GMC
2010 - 2018

High School Diploma -

Duarte High School

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