Gerardo Hernandez
Miami,FL
Summary
Diligent case manager with solid background in managing personal injury cases from inception to resolution. Successfully coordinated case activities, ensuring timely and efficient case progression. Demonstrated expertise in client communication and legal documentation.
Overview
22
22
years of professional experience
Work History
Pre-Suit Personal Injury Case Manager
Mario Serralta & Associates, P.A.
01.2005 - 09.2024
- Greeted new clients and handled all client intakes;
- Reported claims to insurance carriers on behalf of the clients for the firm;
- Sent letters necessary to open files assigned to me;
- Followed up with insurance adjusters, health insurance providers and the clients to determine that each case was developing accordingly;
- Handled property damage issues;
- Requested medical records and billing statements;
- Sent demand letters with the pertinent documents/records to insurance companies;
- Settled cases;
- Reduced and/or waived medical expenses including health liens;
- Generated closing statements.
Customer Service Supervisor
PRC, LLC
01.2003 - 01.2005
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Coached employees through day-to-day work and complex problems.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
Education
High School Diploma -
Cornerstone Christian Correspondence School
05-2008
Skills
- Case evaluation
- Multitasking Abilities
- Reliability
- Excellent communication
- Organizational skills
- Professional and courteous
- Task prioritization
- Self motivation
- Negotiation and conflict resolution
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Pre-Suit Personal Injury Case Manager
Mario Serralta & Associates, P.A.
01.2005 - 09.2024
Customer Service Supervisor
PRC, LLC
01.2003 - 01.2005
High School Diploma -
Cornerstone Christian Correspondence School
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