Gerardo Hernandez
Bethlehem,GA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
Work History
Firefighter
United States Army Reserves
Atlanta, GA
01.2019 - Current
- Train in fire suppression, emergency response, and rescue techniques.
- Perform risk assessments and follow safety protocols during missions.
- Collaborate with teams during drills and live scenarios.
Optician
Walmart Vision Center
Winder, GA
11.2023 - 11.2025
- Assist customers with eyewear selection and fitting.
- Interpret prescriptions and educate patients on lens options.
- Process insurance claims and manage sales transactions.
Certified Pharmacy Technician
Walmart Pharmacy
Winder, GA
08.2020 - 10.2023
- Filled prescriptions and provided medication counseling.
- Verified insurance coverage and handled billing inquiries.
- Maintained inventory and ensured pharmacy compliance.
Customer Service Representative
Micro Center
Duluth, GA
02.2018 - 07.2020
- Handled customer inquiries and resolved complaints.
- Processed returns, exchanges, and service requests.
- Maintained a high customer satisfaction rating.
Certified Phlebotomist
Atlanta Career Institute
Norcross, GA
07.2018 - 01.2019
- Performed venipuncture and capillary blood draws for patients of all ages.
- Ensured accurate labeling, specimen handling, and EHR data entry.
- Maintained infection control standards and patient safety.
- Communicated clearly with patients and healthcare teams.
Education
Bachelor of the arts - sociology
Georgia State University
Atlanta, GA8 2025
High School Diploma -
Duluth High School
Duluth, GA05-2018
Skills
- Customer service excellence
- Multitasking
- Time management abilities
- Bifocal Measurements and Progressive Lens Fitting
- Insurance approvals
- Data verification
- Record keeping
- Billing processing
- Prescription management
- Optical sales expertise
- Microsoft Office proficiency
- Point of sale systems
- Team collaboration
- Sociological research and analysis
- Critical thinking skills
- Cultural competency
- Community engagement strategies
- Social policy knowledge
- Diversity and inclusion awareness
- HAZMAT operations certification
- Airport firefighting certification
- Firefighter I and II certifications
- Emergency response and rescue skills
- CPR and first aid certification
- Incident command systems knowledge
- Venipuncture skills
- Patient care expertise
- Electronic health record systems
- Specimen handling techniques
- OSHA and HIPAA compliance knowledge
- Top secret security clearance holder
- Military leadership experience
- repairs and problem-solving
- Risk assessment
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Portuguese
Limited
Timeline
Optician
Walmart Vision Center
11.2023 - 11.2025
Certified Pharmacy Technician
Walmart Pharmacy
08.2020 - 10.2023
Firefighter
United States Army Reserves
01.2019 - Current
Certified Phlebotomist
Atlanta Career Institute
07.2018 - 01.2019
Customer Service Representative
Micro Center
02.2018 - 07.2020
Bachelor of the arts - sociology
Georgia State University
High School Diploma -
Duluth High School