Gerardo Mena
Dumas,TX
Summary
Skilled in power tool operation and renowned for exceptional customer service, I significantly increased repeat business at Glass Tech and Over Head Door. Expert in garage door repair and installation, my proactive solutions in IT support at Dumas High School enhanced user satisfaction. My adeptness in both technical and interpersonal skills drives tangible results.
Overview
7
7
years of professional experience
Work History
Garage Door Technician
Glass Tech and Over Head Door
03.2021 - Current
- Recorded detailed notes on each project to maintain comprehensive client records and facilitate future service visits if needed.
- Completed complex garage door installations, ensuring long-lasting functionality and seamless operation.
- Performed routine maintenance tasks on various garage door systems to prolong their lifespan and prevent future malfunctions.
- Assisted with inventory management by accurately tracking parts used for each job, reducing waste and maintaining adequate stock levels.
- Increased repeat business through exceptional customer service and followups.
Computer Helpdesk Technician
Dumas High School
08.2017 - 06.2019
- Collaborated with IT team members to identify trends and develop proactive solutions for recurring problems.
- Developed and maintained a working knowledge of industry trends to provide insightful recommendations for system upgrades and software implementation.
- Improved user experience by conducting regular maintenance tasks such as software updates, virus scans, and performance optimizations.
- Enhanced customer satisfaction by efficiently troubleshooting and resolving technical issues for computer users.
- Implemented ticketing system improvements that led to more accurate tracking of support requests and faster response times.
- Maintained inventory of computer hardware components, ensuring availability of replacement parts when needed for repairs or upgrades.
Education
High School Diploma -
Dumas High School
Dumas Texas06.2019
Skills
- Power Tool Operation
- Hand-tool proficiency
- Track Alignment
- Vehicle Maintenance
- Garage Door Repair
- Garage Door Installation
- Commercial Door Service
- Torsion Spring Adjustment
- Roller replacement
- Preventative Maintenance
- Residential Door Service
- Cable Replacement
- Opener Installation
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Garage Door Technician
Glass Tech and Over Head Door
03.2021 - Current
Computer Helpdesk Technician
Dumas High School
08.2017 - 06.2019
High School Diploma -
Dumas High School
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